Mercure Welcome Melbourne

Good location, very convenient to transport via tram, train station and bus. Right there in downtown for grabbing foods and shopping.

Rooms clean, minimal housekeeping though with only pillowcases and towels changed during our stay . Rooms also dark , lighting could be brighter . Well situated for trams, shopping and food .

Nice breakfast

With no housekeeping for 72hrs due to so called sustainability (or more like short staffed) meant the bins weren’t emptied and bathroom maintained. Surely as a 4star property this needs to be reviewed as is a big let down for an international hotel chain in the middle of Melbourne. Not only was there no housekeeping, the bathroom was extremely small and extensive exiting the shower means you’re on top of the loo. We go was non existent despite raising multiple complaints with the excuse being it’s Easter so no staff to fix the issue, now surely being a busy holiday season you would at least have staff on call to help fix this issue. Having stayed here multiple times offer the years, sadly the hotel has been neglected therefore will be looking for a new place to stay.

Na

Great hotel for wanting to be right in the centre. Good and Plentiful breakfast. Could order poached eggs and a good selection of breads. Room a little worn but comfortable bed and everything needed for a few nights stay. Got this at a Great price with breakfast included.

Room good for purpose

Friendly staff. However the room is extremely outdated and requires an upgrade. Location is great but if you want comfort and a nice place to stay I would go somewhere else.

Very convenient room that does the job. Easy access to everything. Breakfast was basic but convenient

Very convenient, clean, close to restaurants

The location of the hotel is excellent. Everything is within walking distance. The room was spacious, with basic amenities. I loved the soap, shampoo and conditioner in the bathroom. The breakfast was great, with a variety of foods. All the staff were very friendly. I will definitely be staying there when I’m visiting Melbourne again.

All very good. Great location.

Close to everything. Quiet comfortable room.

Very friendly and helpful staff. Great location to get around the CBD.

Great location, staff very helpful and friendly. Late checkout easily arranged.

Positives - checking in was easy, we don’t arrive until after midnight so 24 hour desk was good. Bedroom was large. Bathroom seemed to have been renovated more recently than the bedroom. Was small, but clean. Location was perfect for what we needed it for, which was easy access to trams going to Albert Park for the F1. Negatives - the bed was absolutely terrible. Hard and springy, probably one of the worst beds I have experienced in a hotel. After 2 nights of next to no sleep and a sore back, I ended up having to spend money on a mattress topper at Big W just to make it bearable. Also, the shower seemed fine the first 2 days, good pressure and temperature. But the last 2 days we were lucky to get a lukewarm shower, despite running the hot water for 10 minutes waiting for it to heat up. At first I thought maybe it was due to us have showers during ‘high volume’ times, but I experienced the same issue at 4am - so that theory went out the window. Overall, I would not agree that this is a 4 star hotel. We were there over F1 weekend, so prices everywhere were ridiculous everywhere, but I’m not sure how a hotel can justify charging $700 a night and then provide such poor beds and cold showers.

Look….. for a last minute change in my plans, it was fine. Exceptionally clean, with comfortable beds for a very reasonable price; located a very useful locale. However the noise of people using the lift and entering/exiting their rooms and feeling the need to yell at the tops of their voices made sleep almost unattainable. Which is a shame. The noisy A/C almost fixed the noise concern!

The a/c in room 823 was so noisy, went and seem reception and they were very helpful, they changed us into another room 1121 which we thought great the a/c was quiet, but it was right beside the elevators, this was late at night so it was not busy, but come about 5:30 in the morning when people start leaving the hotel the noise for the lift going up and down all the time was very annoying, we did not complain as we did not want to seem to be whinges but on check out we told the reception about the problem and it the same old story we will advise maintenance. I will say this the staff at hotel were great, the breakfast was great just the rooms we in were very noisy. Will never stay at this hotel ever again, Definitely not value for money, look elsewhere.

Room was fine

Staff were beautiful, room was clean