Mercure Welcome Melbourne

Look….. for a last minute change in my plans, it was fine. Exceptionally clean, with comfortable beds for a very reasonable price; located a very useful locale. However the noise of people using the lift and entering/exiting their rooms and feeling the need to yell at the tops of their voices made sleep almost unattainable. Which is a shame. The noisy A/C almost fixed the noise concern!

The a/c in room 823 was so noisy, went and seem reception and they were very helpful, they changed us into another room 1121 which we thought great the a/c was quiet, but it was right beside the elevators, this was late at night so it was not busy, but come about 5:30 in the morning when people start leaving the hotel the noise for the lift going up and down all the time was very annoying, we did not complain as we did not want to seem to be whinges but on check out we told the reception about the problem and it the same old story we will advise maintenance. I will say this the staff at hotel were great, the breakfast was great just the rooms we in were very noisy. Will never stay at this hotel ever again, Definitely not value for money, look elsewhere.

Room was fine

Staff were beautiful, room was clean

Clran and easy to deal with

Lovely clean room. Friendly staff, great location.

酒店很好

O quarto estava em boas condições, mas em mais de uma vez o quarto não foi limpo, nem troca de lençóis Localização otima

The room was absolutely tiny, with no view whatsoever. Very misrepresented in the photos. Fr the price we paid I thought it was a total rip off

Posizione Ottima. Albergo recentemente rinnovato e pulito

Services was very bad

Services very bad.

Had a so called king room which was very basic, carpets everywhere worn and not very clean, strong smell of cleaning fluid. Not a hotel just rooms no facilities, staff ok , Well placed in central Melbourne

Pros: Location - in the heart of the CBD Courteous staff Clean with modern fittings Good price for the location Cons: Location - beggars and drunk people hanging out in the area. We were harassed in the hotel lobby by a drunk man. Staff did sort him out. Rooms - are essentially fitted out concrete boxes. They feel very sterile and unwelcoming, almost like a cell. The use of fluro lighting does not help. For the price and location, it is fine if you are just looking for a place to sleep. I personally would not want to stay here more than a night if I was planning on spending any length of time hanging out in the room.

Clean large room. Great location!

Location is so convenient to everything. Close to tram stops, right in the city, just a step to the shops.

On the plus side great breakfast. Set up in reception odd. 2 people working in a tight area, when another kiosk was on the otherside & not enough room for guests to both talk to staff at the same time & couldn't hear from guest also speaking at the same time. Staff seem to have no idea what was going on when we were checking in, thought we were checking out. Then more confusion when checking out & leaving bags for the day. Small issue but had to ask for toilet rolls, usually there is an adequate supply for the length of stay in the case 1 was not enough when staying for more than 1 night.

Group stay for a support group for a rare brain disorder. Gathering our volunteer committee from all over Australia for workshopping. The staff were exceptional. The ideology of the Hotel with their programs to support people are also to be commended. Our group really enjoyed our stay and the use of the small conference room for our meeting. We will definitely return.

Excellent location bathroom needed maintenance

Great room fir what we needed Nice staff