What are the guest reviews for Mercure Melbourne City Centre?

Mercure Melbourne City Centre is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Mercure Melbourne City Centre

Name: Mercure Melbourne City Centre
Address: 265 Little Bourke Street, Melbourne CBD, Melbourne, Victoria, Australia, 3000, 265 Little Bourke Street, Victoria, 3000, Australia
Rating: 7.9

Hotels

Sustainable Hotel

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7.9

/10

Pleasant

1,191 reviews

What Guests Say About Their Stay

HUYNH T. H. T.

10.0

/ 10

The hotel is located in China Town, convenient for dining and shopping🥰

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Agustino H.

9.7

/ 10

The location is very strategic, close to shopping centers in the city of Sy dini, restaurants, cafes, and public transportation. Rooms are comfortable and clean, Complete with balcony for outside view.

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Niksono

10.0

/ 10

Very good, very satisfied, good in everything

Iming Tjandra

9.1

/ 10

Good location, near to go every where.

Irene H.

8.5

/ 10

Great location, center of the city.. Nice place to stay..

In the Area

See Map

265 Little Bourke Street, Melbourne CBD, Melbourne, Victoria, Australia, 3000

Main Facilities

24-Hour Front Desk

Parking

WiFi

Mercure Melbourne City Centre is located in area / city Melbourne CBD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Mercure Melbourne City Centre

265 Little Bourke Street, Melbourne CBD, Melbourne, Victoria, Australia, 3000

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Discover More About Mercure Melbourne City Centre

Location
Mercure Melbourne City Centre is located in area / city Melbourne CBD.

About Mercure Melbourne City Centre

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Enjoy luxurious treats and incomparable experience by staying at Mercure Melbourne City Centre.

All facilities in Mercure Melbourne City Centre

Others

Transportation

Parking with surcharge

Public Facilities

WiFi in public area

Hotel Services

Express check-in
24-hour Receptionist
Express check-out

In-room Facilities

Accommodation Policy & General Information in Mercure Melbourne City Centre

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 11:00
Number of floors in Mercure Melbourne City Centre	12
Another facilities in Mercure Melbourne City Centre	Parking with surcharge, WiFi in public area, Express check-in, 24-hour Receptionist, Express check-out

Frequently asked question in Mercure Melbourne City Centre

What are available facilities at Mercure Melbourne City Centre?

There are top facilites at Mercure Melbourne City Centre such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Mercure Melbourne City Centre?

The standard check-in time at Mercure Melbourne City Centre is starting from From 14:00 while the latest check-out time is at Before 11:00

How many stars does Mercure Melbourne City Centre have?

Mercure Melbourne City Centre is a 4.0-star hotel.

How many floors does Mercure Melbourne City Centre have?

Mercure Melbourne City Centre has 12 floors.

Is there parking at Mercure Melbourne City Centre?

Yes, Mercure Melbourne City Centre provides a car park. Please contact the property directly for more details.

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More Reviews from Other Guests in Mercure Melbourne City Centre

Overall Ratings & Reviews Mercure Melbourne City Centre

Traveloka (189)

Other sources (1,002)

7.8

Pleasant

From 1,002 reviews

Cleanliness

8.2

Room Comfort

7.8

Service and Facilites

8.4

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Traveler Reviews Mercure Melbourne City Centre

Number of reviews per page

Top reviews

Andrew

Business

4.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Room dirty, 6 months on and still only one working lift that takes forever to get guests up and down.

Tim

Business

6.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

I stay at this motel regularly for business due to it being close to my office and generally in a great location for shops and restaurants. Its amenities are basic the odd vending machine and unfortunately no gym. The bed sheets on this trip look to have grease marks on them so that was a little concerning. One lift has been out of service for some time now and this makes getting to your room or work a little frustrating. Stay here for a maximum of one night in my opinion

Andrew

with Partner

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Great location and a nice hotel. One of the lifts is currently out for maintenance so expect a wait.

Pam

with Partner

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Very close to everything in Melbourne cbd.

Meenal

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

I had a wonderful stay. Very convenient location

Tara

with Children

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The Mercure was extremely convenient and central to all major shopping, food and entertainment. The staff were amazing. They were all so friendly, a big warm smile and so helpful. We'll definitely be back. Thankyou for having us, Mercure Melbourne

Bella

with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Stayed for just one night but was absolutely incredible. Amazing staff!

Norm

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

One of the lifts has been out of action since my November trip 2025

Lucia

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

N/a Very good position for shopping & access to restaurants

Suzanne

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Excellent all abilities access.

Clyde

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Clean room helpful staff close to public transport and shopping facilities

john

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The hotel is centrally located near Bourke street and the tram network. Breakfast was good with eggs available on demand. Plenty of tv channels as it seems to have all the Foxtel channels.

Maxine

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Great sized rooms, central location, great food close by.

Trinh

with Partner

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Very convenient location that provides the basics

Adrian

with Friends

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

David

with Friends

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Location was perfect, facilities had a few issues : -No Toilet accessible to use after checkout was a pain staff locked returns upstairs and wouldn’t allow access). -Shower door needs to be a glass slider as swing door doesn’t seal. -Room has an odour when I arrived but was bearable. Thanks for the stay crew

Colin

8.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Good place to stay

Michael

with Partner

6.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Checkin is slow not because the staff were slow but their counter is so small that everyone tried to push in and it was just a bit chaotic. The shower had only lukewarm water in the evening and it was a terrible experience. I complained to the front desk and was told it was what it was and the water should be better in the morning which it was but still not great. Feels like a cheap hostel than a Mercure. No fault of the staff but the poor state of the hotel.

Nastassja

8.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

One of the two lifts were out of order which meant a long wait time to leave or come back. Check in was also slow but great location

Norm

with Partner

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Thanks great options for breakfast

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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