머큐어 웰컴 멜버른

One of the two lifts were out of order which meant a long wait time to leave or come back. Check in was also slow but great location

Thanks great options for breakfast

Exceptional service, but significant technical issues with elevators. The staff were incredibly helpful and professional, when the elevators are not working, he suggested to help us bring luggage downstairs which we stayed in 11/F. The parking lot is quite a distance from the hotel, which was a bit inconvenient. The biggest issue was the elevators. Only 1 was working during our stay, leading to very long wait times. Most disappointingly, there was a morning both elevators were out of service, which is unacceptable for a hotel.

Very good location. Room was noisy. No sound proofing. Shower hard to control temperature when somebody in another room turns water on.

Original room had strong odiur. Needed to be evacuated due to electrical problems. 2nd room provided was adequate. Breakfast & location was great. Motel needs upgrade

Great location! The staff were all lovely and the room was very clean. Great value breakfast too

Hotel was clean staff lovely. The only thing was one lift was out of order for 2 days and it made the wait time for lift quite long but overall good stay

Only service the room every three days. I understand it’s better for the environment, but a hotel should provide service everyday. Location is great. Check in and out were easy.

Lift was broken, room was tired, fridge made loud noise all night, housekeepers using linen shoot next to our room at early hours of the morning, no amenities in room and when we asked housekeepers was told go see reception No Accor member recognition. This is a very budget run down property they ruined it when they separated the Pullman. The only positive is the location.

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Very run down, one lift in operation which was a concern on getting to room or to lobby over 10min wait and jam packed. Rooms are not clean, AC button not working set to 18 walked into ice box and could not control the temperature.

Room Was clean. Staffs are very much cooperative. Breakfast was way. It is Very convenient area for tourists. Shops, shopping mall and trams are nearby.

Old and tired looking but great location and service was great. Only feedback was a server was always sour looking and not very friendly - surname was joy!

We have stayed at the Mercure Welcome many time but this time it was so noisy . The street noise was constant, people in the hallways and adjoining rooms.

I have parked my car as suggested by hotel staff and followed all instructions but hotel deducted parking charges from my account and even after several requests calls & emails, they are not responding

The room was clean, spacious enough, and the bed was comfy for what I needed, so I was very happy with that. The staff were attentive, and the check-in and check-out process was very smooth and easy. My only gripe was how thin the walls were. You can hear nearly everything from the hallway and the rooms next door—conversations, TVs, doors opening and closing, and even intimate activities late at night—which made it hard to get uninterrupted sleep. So just be aware of that if you’re a light sleeper or sensitive to noise. Overall, a good stay with one notable downside.

This is possibly the worst hotel stay I have ever had. Firstly checked in, no wifi password on check in and not in the room. Attempted to call reception - phone disconnected, called off my phone took me being passed around 3 times and hung up on before I finally got it. Ended up having to change rooms due to being surrounded by rooms of screaming children. 1 lift broken meaning a long wait for the lift. Mattress old and plasticky. Could hear everyone's toilet flush and the plumbing screams all night. Shower is either freezing or boiling and will randomly cycle between the two to keep you guessing. And to top it up I woke up and the carpet along my bed was wet where it meets the bathroom and stank of urine! Not to mention the fridge pooled water unexpectedly and ruined my food. I cannot find a good thing to say! Complained at check out and nothing was offered. I wish I had just left and found another hotel. Do not stay here.

Excellent location, very close to all public transport, lots of dining options within an easy walk. Buffet Breakfasts were great value at $18 each, eveything you could ask for and more. Staff were very helpful and easy to communicate with. We walked straight past when looking for it, as the entrance is not big & doesn't stand out, but the location is very convenient.

Good location, very convenient to transport via tram, train station and bus. Right there in downtown for grabbing foods and shopping.

Rooms clean, minimal housekeeping though with only pillowcases and towels changed during our stay . Rooms also dark , lighting could be brighter . Well situated for trams, shopping and food .