Shangri-La Sydney

No words except it is excellent!

Nice environment, comfortable pillows and excellent service

great staff, rooms nice and big got a darling harbor view, would be nice to see the hotel get a little bit of a facelift, overall, it was a great location. staff were great everywhere loved the 36 floor bar. great views.. will come back

Was Great for a Quick Getaway.

I had a very good experience in my first trip to Sydney by Staying in this hotel

I booked this hotel as it was the hotel my parents stayed at for the wedding night. I booked it, as I was proposing to my girlfriend.

The property is convenient, near to restaurants and transport. Our room is spacious, clean and lovely. The only thing that I do not like is the way from the hotel to Circular Quay. The street is elevated. It's a bit of a struggle coming back to the hotel.

I spent the extra money to get a harbor facing room and it was so worth it! I was on the 25th floor and had a gorgeous view of the harbor and saw some beautiful sunsets. The hotel is conveniently located with the Opera House, harbor and plenty of restaurants in walking distance. There’s also a same day laundry shop within a 10 minute walk that can pick up and deliver your clothes to Shangri-La. The room was clean and quiet, with a nice soaker tub, comfy beds and cozy lighting!

Windows could do with a bit of a clean

Really enjoyed our honeymoon stay at the Shangri-La Sydney. We had a harbour view which was beautiful but the king bed was more two mattresses pushed together and the fan in the bathroom didn’t work. They offered us complimentary sparkling wine with chocolates and also highly recommend the breakfast buffet! If you reserve on checkin you do get a discount which is nice. Convenient location very walkable and close to public transit.

The cleanliness of the room

Excellent!

Central to everything we wanted to do. Easy access to oublice transport and shopping.

Located in the Rocks district, close to everything & great views from your room. Luxury accommodations, from the customer service to the towels, they paid attention to every detail. Lovely hotel! Don’t skip the restaurant! It’s marvelous!!!

Although described as walkable from Circular Quay this does not reflect the number of steps needing to be climbed with luggage. Staff are friendly but exceptionally slow to answer front desk phone or room service requests, an ice bucket is provided in the room but no access to ice machine, average wait for ice was 45 minutes Biggest issue was being told that we had complimentary laundry, we checked this 3 times with various staff members before using the service, we then received a $297 bill, this was eventually removed but only after I could name one of the staff members we had spoken to, a ridiculous amount of time was spent trying to check we had this service included and sorting our bill out. The breakfast is $40 if paid on arrival for all days or $52 if done on a day by day basis. 2 course meal in 36 floor restaurant is $100 per person. The hotel is quite dated in decor and expensive to eat or drink at Bell hops were fantastic and so helpful

To classy

comfortable and clean facility the staff were professional and friendly.

Nice stay.

I enjoyed, everything was perfect.

Close and convenient to the overseas cruise port