Shangri-La Sydney

We loved the customer service at the Shangri-La. Our room was understandably not ready when we arrived at 9am but they suggested we freshen up in the gym change room. It was lovely to take a shower and change into a fresh set of clothes after a long flight. Our room became available before noon. The bathroom was quite spacious and the lighting in the room was soft and not harsh. Everyone we spoke to was accomodating and pleasant. Good location close to Circular Quay, the Rocks, and public transportation.

The hotel’s location is wonderful, especially if you like to walk, as I do. My stay - for 6 nights on holiday - was good, but not excellent in any sense except for the location, and views, which are spectacular if you have a harbour-view room or access to their lounge on the 30th floor. Would I stay there again; probably not, but that’s just me. Too many little things irked me, especially in the Horizon lounge, where they need more staff/leadership to make it run to a 5* standard. This is harsh, but true, as it was consistently vexing, albeit only around the edges. The ‘little things’ included sticky tables, dusty light-shades, dirty carpets (from previous guests) fingerprints on cutlery, having to order coffee (there’s no machine) while being ‘overlooked’ by staff, not opening on time but closing sessions on the dot, offering only plain cakes and scones for ‘afternoon tea’, etc., etc. I should say that breakfast was very good for a lounge, as were evening canapés, which most guests genuinely used as a substitute for dinner, so it could be value for money if that’s your bag! The wine selection was good. I recently stayed at a Mandarin Oriental, where everything exceeded expectations; I don’t think this coloured my opinion, but it certainly highlighted the differences in mindset and standards.

Did not have breakfast

Wonderful stay...will definately be back

Hotel is showing it’s age. Bed wasn’t comfortable, pool tiles are slippery and cracked. Express checkout machine no instruction where to drop the keys. Not worth the full rates.

Review: The customer service was amazing! The person assisted us was so friendly I hope he sees this, thanks John for making our anniversary delightful. We were upgraded to a deluxe room as we were celebrating our marriage anniversary, which was such a lovely surprise. We also received a complimentary cake and two bottles of Coke. The view from our room was absolutely mesmerising — we enjoyed both the sunset and sunrise with a full 180-degree view of the city harbour and the Opera House. It truly made our stay unforgettable!

SPECTACULAR VIEW!! I splashed out in a “Grand Premier Harbour View” room which was pricey, but had the most amazing view of the whole of Sydney harbour, the bridge, opera house and beyond. Sitting on the window seat watching the harbour was a continual pleasure, worth the splurge. Room was spacious (more suite), with comfortable bed, sitting area and desk, minibar and coffee machine. Large bathroom (bath and separate shower) with nice toiletries. Large wardrobe and dressing area near door. Fast lifts. Staff helpful and responsive to feedback.

Room excellent.

Room was beautifully clean, staff ere incredibly attentive, friendly and a real highlight

Room was immaculate, staff friendly and efficient. Was offered a complimentary upgrade at check-in which was very welcome indeed!

Breakfast was lovely but more atrention needs to be given to keeping the dining area clean at all times. Room service need a kick in the butt. Twice i had to ring down to get my room serviced, once at 5pm. Pool was chilly the whole time we were there.

Bathroom was not clean well

Hotel was lovely but breakfast let it down. The hostess was rude and took us to the table and didn’t say anything. Another hostess showed a couple after us to a table and explained the breakfast Breakfast area was also untidy

Staff were incredibly helpful when there was an issue with the room Hotel as a whole is very nice, room is great, bed is incredibly comfortable

clean room

I’ve in all respect

Not wat i accept it

Fantástico! Localização excepcional, a uma breve caminhada da Ópera de Sydney (que eu via da janela do meu quarto), de The Rock e do Centro da cidade. Staff preparado e atencioso, estrutura magnífica, quartos espaçosos.

Customer service. Room ready for remotely working. Hope next time I can stay longer and enjoy all what Shangrila has to offer

Pre cruise overnight stay close to the cruise terminal. Fabulous stay in a Horizon Room with a wonderful harbour view. The Horizon Lounge breakfast options were also outstanding. Staff were very professional and friendly. Recommend highly.