Shangri-La Sydney

客室のエクストラベッドがあまりにクオリティが低く、ミシミシいって、日本の1泊5000円のビジネスホテルの方がましなくらいでした。こんなベッドで1泊30万はあり得ません。3人で宿泊と予約しているにもかかわらず、2人分のアメニティやコップ類しか準備されていなかったり、非常に残念でした。

Fantastic hotel in great location.

エグゼクティブスイートSydney Harbourビューの部屋に泊まりました。高かったですが、景色はほんとうに最高です。 家族で二部屋利用しました。隣の部屋を事前に希望しておりましたが、当日行ってみると階すら同じにしてもらうことができず、せっかく家族5人そろっての初海外だったのに子供たちの部屋との行き来が不便で残念でした。事前に人数確認などの連絡は来てやり取りしていたのに同じ階にエグゼクティブスイートが少ないという理由で同じ階にすらできないのなら部屋変更などで対応できたと思うが残念な部分でした。

Clean room however they forgot to do room service one of the days

Will be back

Only negative was that the rooms got made up very late in the day even after asking

Tuve una

Room view over Sydney harbour over opera house

Clean

Check out, referred us to ground checkout because we had cash deposit bond, couldn’t bother to go down & get the cash up for us. Club lounge afternoon tea should be ashamed, canapés just rabbit food on 2 counters, dry pizza, fried anchovy ravioli were so bad, barramundi pie- mainly sauces, club breakfast also poor. Club lounge 1/10. Cafe Mix 10/10, club checkin/out 1/10. Never return, 2019 was fabulous

Perhaps my expectations were too high for this five-star hotel, but it fell slightly short. The room size was great, and the room and hotel was clean. The elevators were a little difficult and could be slow depending on how many people were using them at the time, and they seemed to go by floors frequently. I used the spa (okay), pool, and fitness area a few times, and the women’s locker room was not designed well. Plus, there was no one monitoring the pool area, so kids were often jumping back and forth from the pool to the whirlpool despite a sign limiting the whirlpool to those over 4’. Their parents either didn’t see the sign or didn’t want to tell their kids no. I ate at the hotel on one occasion, and the food at high tea was pretty good. However, there were some issues with service from one or two individuals I encountered during my stay. The biggest issue is when I checked into the hotel I asked that my room not be serviced during the stay. I was told a note had been made on the account, and when I got to my room, I turned on the do not disturb button near the door. However, the first time I left my room, I returned to find the do not disturb light had been turned off, and my room had been serviced. I immediately called guest services, and I was told that they would look into it and address the issue. The next morning, I checked at the front desk, and I was told that a note would be made for my room and that nothing had been noted despite my two previous requests.

Clean, friendly! Location

Nice stay!

Clean room, friendly staff

3 hrs from check in to room access was very poor. Breakfast at club lounge was disappointing.

チェックイン時のフロントの若い女性の応対が小さな声で早口で良く理解できなかったら、スマホの翻訳機能を使って対応してくれたが、笑顔がなく、感じのいいものではなかったです。それ以外の人たちの対応は満足のいくものでした。

Great staff, great service, great location and great value. Highly recommending.

Everything was good.

아이와 함께 짐이 많아서 걱정했는데 호텔 매니저 분이 세심하게 챙겨주셨습니다. 객실에서의 뷰도 좋았고 서비스도 만족합니다. 진심으로 감사합니다.

As expected then Shangri-La had good breakfast options and view from club lounge. The in-room dining options were also excellent. There was direct view of Sydney bridge and Sydney opera house from my room and walking distance away too.