Serena Beach Resort and Spa

Hotels
9.2
/10
Exceptional
233 reviews

What Guests Say About Their Stay

Valerie

10.0
/ 10
A most beautiful hotel and spa well named Serena Everything was top class and a further visit for us is planned Total relaxation with the most lovely staff ensuring your holiday is perfect

Lars

10.0
/ 10
Really a place worth visiting. Nice hotel and the staff are polite, smiling, funny and always ready for a talk. Hotel, pool and beach are first class and we will for sure book it again if we come back to Mombasa.

Tobias

10.0
/ 10
Extremely well trained, welcoming staff, lovely location, nice beach, great food. Nothing not to like!
In the Area
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Shanzu Beach, Shanzu, Kisauni, Mombasa, Kenya, 90352

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Serena Beach Resort and Spa is located in area / city Shanzu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Serena Beach Resort and Spa Address: Map & Location

Shanzu Beach, Shanzu, Kisauni, Mombasa, Kenya, 90352
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Lobby Serena Beach Resort and Spa
Exterior 2 Serena Beach Resort and Spa

Discover More About Serena Beach Resort and Spa

General


In Mombasa (Shanzu)

Location


With a stay at Serena Beach Resort and Spa in Mombasa (Shanzu), you'll be within a 10-minute drive of Bamburi Beach and Mombasa Go-Kart. This beach hotel is 5.8 mi (9.4 km) from Nyali Beach and 28.5 mi (45.9 km) from Diani Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Bamburi Beach - 1.5 km / 0.9 mi
Mombasa Go-Kart - 2.5 km / 1.5 mi
Mtwapa Mall - 5.1 km / 3.1 mi
Haller Park - 5.2 km / 3.2 mi
City Mall - 6.6 km / 4.1 mi
Nyali Beach - 9.4 km / 5.8 mi
Wild Waters - 9.8 km / 6.1 mi
Mamba Village - 10.5 km / 6.5 mi
Mombasa Marine National Park - 12.3 km / 7.6 mi
Colobus Conservation - 14.2 km / 8.8 mi
Mombasa Island - 14.9 km / 9.3 mi
Jain Temple - 15.3 km / 9.5 mi
Sikh Temple - 15.3 km / 9.5 mi
Shree Cutch Satsang Swaminarayan Temple - 15.6 km / 9.7 mi
Holy Ghost Cathedral - 15.7 km / 9.7 mi

The nearest airports are:
Vipingo (VPG) - 17.5 km / 10.9 mi
Mombasa (MBA-Moi Intl.) - 21.8 km / 13.6 mi
Ukunda (UKA) - 47.4 km / 29.5 mi

The preferred airport for Serena Beach Resort and Spa is Mombasa (MBA-Moi Intl.).

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including outdoor tennis courts and a health club. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.

Business Facilities


Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Mombasa? This hotel has 20000 square feet (1858 square meters) of space consisting of a conference center and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Grab a bite at Fountain, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Rooms


Make yourself at home in one of the 164 individually decorated guestrooms, featuring minibars (stocked with some free items) and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Satellite television is provided for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers.

All facilities in Serena Beach Resort and Spa

Bar, Cafe and Lounge Serena Beach Resort and Spa
Bar, Cafe and Lounge
Swimming Pool Serena Beach Resort and Spa
Swimming Pool
Entertainment Facility Serena Beach Resort and Spa
Entertainment Facility
Fitness Center Serena Beach Resort and Spa
Fitness Center
Functional Hall Serena Beach Resort and Spa
Functional Hall

Sports and Recreations

  • Beach volleyball
  • Sailing
  • Diving
  • Snorkeling
  • Fitness center
  • Surfing
  • Game room
  • Volleyball
  • Windsurfing
  • Fishing
  • Billiard
  • Motor boat ride
  • Tennis court

Things to Do

  • Outdoor pool
  • Private beach
  • Beach umbrella
  • Spa
  • Health club
  • Garden
  • Beach towel
  • Sauna
  • Steam room
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Safety deposit box

General

  • Smoking area
  • Banquet
  • Terrace

Food and Drinks

  • Poolside bar
  • Snack bar

Business Facilities

  • Conference center
  • Conference rooms

Nearby Facilities

  • Gift shop
  • Hair salon

Transportation

  • Limo or town car service

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Serena Beach Resort and Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 18:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 18:00 - to 10:00
Available rooms at Serena Beach Resort and Spa
164
Number of floors in Serena Beach Resort and Spa
2
Another facilities in Serena Beach Resort and Spa
Beach volleyball, Sailing, Diving, Snorkeling, Fitness center

Frequently asked question in Serena Beach Resort and Spa

What are available facilities at Serena Beach Resort and Spa?
There are top facilites at Serena Beach Resort and Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Serena Beach Resort and Spa?
Check-in time at Serena Beach Resort and Spa is staring from 14:00 - 18:00 while the latest check-out time is at before Before 10:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Serena Beach Resort and Spa?
Serena Beach Resort and Spa is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Serena Beach Resort and Spa have?
Serena Beach Resort and Spa has 2 floors.
How many rooms are available at Serena Beach Resort and Spa?
Serena Beach Resort and Spa has 164 rooms in total.
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More Reviews from Other Guests in Serena Beach Resort and Spa

9.2
Exceptional
From 233 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

8.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Serena Beach Resort and Spa

Number of reviews per page
20
40
Top reviews
Valerie
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A most beautiful hotel and spa well named Serena Everything was top class and a further visit for us is planned Total relaxation with the most lovely staff ensuring your holiday is perfect
Steve
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent facilities.
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

only problem the music was very loud
Lars
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Really a place worth visiting. Nice hotel and the staff are polite, smiling, funny and always ready for a talk. Hotel, pool and beach are first class and we will for sure book it again if we come back to Mombasa.
nahla
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was great as usual
Tobias
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Extremely well trained, welcoming staff, lovely location, nice beach, great food. Nothing not to like!
Nancy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Lovely atmosphere, friendly, efficient service. Great food and drinks.
Collins
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean room. Courteous staff. Serene environment. Safe beach.
Bryan
icon-Business Family
Business Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

This stay was literally beyond comprehension. From the moment i stepped into the facility their grace and compassion exceeded expectations it was for my 55th birthday and super memorable. Imagine with me the sunrising upon the edge of the earth 🌎 I walked on the white sands preceding the Indian Ocean with no shoes or socks seeing another run on the beach following suit May i say Madame Anne in guest relations superseded my previous words putting together help for making a garment of special materials from the west negotiator administrator facilitator she was the fire of a consummate artificer of business expertise. This is a must visit place and come highly recommended.
Read More
Yusuf
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!
Read More
Edgardo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

It was perfect, nice clean rooms and property, nice amenities and friendly staff. Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.
Read More
Anthony
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Great place for a coastal Kenya vacay. Loved everything about it
Osa
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Family friendly and excellent people skills by staff
ADANMA
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Lovely. Overlooks the ocean. Nice rooms
Nasser
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

This is a lovely property. I think you need more food options on site, such as a nice coffee shop, and 2 other cuisine
Nancy
icon-Leisure
Leisure
8.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The staff are the best. They provide exceptional service. Only issue is with the food. Prefer more variety and also only buffet like other resorts.
Susan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!
Read More
Gilles
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable. Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.
Paul
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The live music was very loud and frequently went on until 11pm. I have to be up early to do medical camp so didn’t appreciate the late finish and the volume of the live music. I shall book a quieter room well away from the live music next time I visit
John
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Nice place
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Serena Beach Resort and Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 233 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

8.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Serena Beach Resort and Spa

Number of reviews per page
20
40
Top reviews
Valerie
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A most beautiful hotel and spa well named Serena Everything was top class and a further visit for us is planned Total relaxation with the most lovely staff ensuring your holiday is perfect
Steve
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent facilities.
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

only problem the music was very loud
Lars
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Really a place worth visiting. Nice hotel and the staff are polite, smiling, funny and always ready for a talk. Hotel, pool and beach are first class and we will for sure book it again if we come back to Mombasa.
nahla
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was great as usual
Tobias
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Extremely well trained, welcoming staff, lovely location, nice beach, great food. Nothing not to like!
Nancy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Lovely atmosphere, friendly, efficient service. Great food and drinks.
Collins
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean room. Courteous staff. Serene environment. Safe beach.
Bryan
icon-Business Family
Business Family
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

This stay was literally beyond comprehension. From the moment i stepped into the facility their grace and compassion exceeded expectations it was for my 55th birthday and super memorable. Imagine with me the sunrising upon the edge of the earth 🌎 I walked on the white sands preceding the Indian Ocean with no shoes or socks seeing another run on the beach following suit May i say Madame Anne in guest relations superseded my previous words putting together help for making a garment of special materials from the west negotiator administrator facilitator she was the fire of a consummate artificer of business expertise. This is a must visit place and come highly recommended.
Read More
Yusuf
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Our stay at Serena Bay was absolutely outstanding from start to finish. The service was exceptional — truly a 10/10 experience thanks to the warm, attentive, and professional staff who made us feel welcome every single day. We stayed for 8 days in a beautiful room overlooking the beach, and waking up to that stunning view every morning was unforgettable. The food was fantastic across both restaurants — delicious, fresh, and beautifully presented. One of the highlights was the daily afternoon tea from 4–5 p.m., which offered a lovely selection of treats in a relaxing setting. The spa team was wonderful as well professional, friendly, and they created such a calm, peaceful atmosphere that made it easy to unwind completely. For families, the kids club was an absolute gem. Our 3-year-old daughter adored it and looked forward to going every day. The staff were incredibly caring, patient, and engaging, we could see how much they genuinely enjoyed spending time with the children. Overall, Serena Bay exceeded all our expectations. It’s the perfect place for both relaxation and family fun. We can’t recommend it highly enough and can’t wait to return!
Read More
Edgardo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

It was perfect, nice clean rooms and property, nice amenities and friendly staff. Except the gym attendant, he was rude, he just continued to watch TV, when we came in, no hi or anything. When I was going to sanitize the equipment I wanted to use , he yelled at me and asked me what am I doing, claiming all the equipments are clean. I didn't even know he works there till he started confronting me.
Read More
Anthony
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Great place for a coastal Kenya vacay. Loved everything about it
Osa
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Family friendly and excellent people skills by staff
ADANMA
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Lovely. Overlooks the ocean. Nice rooms
Nasser
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

This is a lovely property. I think you need more food options on site, such as a nice coffee shop, and 2 other cuisine
Nancy
icon-Leisure
Leisure
8.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The staff are the best. They provide exceptional service. Only issue is with the food. Prefer more variety and also only buffet like other resorts.
Susan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

(1) We were disappointed with the airport pick-up service we booked several weeks in advance, which never materialised, especially as we had been travelling internationally for the preceeding 3 days. Thankfully a local taxi person helped us out - we hope he was paid what we were charged. (2) We recommend Serena offers an 'all inclusive' option. Half board is quite outdated, given so many Kenyan coastal hotels are now all inclusive. All inclusive means the customer pays in advance, removing the worry of what the final bill is for the customer, as well as assuring the hotel will get it's money. (3) For what customers are paying, the hotel really needs to be on top of maintenance eg eroded shower hinges; cracked tiles; mould on the verandah, etc. After all that, we had a lovely time!
Read More
Gilles
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Pros: Great hotel in an excellent location. The rooms were clean, spacious, and very comfortable. Cons: There was ongoing construction during our stay, and the hotel did not maintain the beach, which made the overall experience feel overpriced for what was offered.
Paul
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The live music was very loud and frequently went on until 11pm. I have to be up early to do medical camp so didn’t appreciate the late finish and the volume of the live music. I shall book a quieter room well away from the live music next time I visit
John
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Nice place
Number of reviews per page
20
40