What do past guests say about Hotel Ojo de Agua?

Hotel Ojo de Agua is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Hotel Ojo de Agua

Name: Hotel Ojo de Agua
Address: 0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Benito Juárez, Estado de Quintana Roo, Mexico, 77580, 0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Estado de Quintana Roo, 77580, Mexico
Rating: 7.4

Hotels

7.4

/10

Pleasant

1,001 reviews

What Guests Say About Their Stay

Jim

10.0

/ 10

We had a wonderful time again. Our room was not ready but he gave us another room right beside the pool bottom floor. It was great. Loved sitting on their beautiful beach every day. Room was cleaned every day and AC was nice and cold. The fridge kept our beer nice and cold too. Will be back next season or maybe again sooner. Thank you

Eric

10.0

/ 10

The staff are so very welcoming. I feel relaxed and comfortable from the moment I arrive.

Jose Sebastian

10.0

/ 10

El hotel tiene todo lo que necesitas. Es un hotel modesto y pequeño. Nunca habia tenido una habitacion tan cerca del mar, literalmente como 50 metros. Su restaurante es muy rico.

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In the Area

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0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Benito Juárez, Estado de Quintana Roo, Mexico, 77580

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

WiFi

Hotel Ojo de Agua is a hotel is located at Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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Hotel Ojo de Agua Address: Map & Location

0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Benito Juárez, Estado de Quintana Roo, Mexico, 77580

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Discover More About Hotel Ojo de Agua

Location

Hotel Ojo de Agua is a hotel is located at Benito Juárez.

About Hotel Ojo de Agua

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Ojo de Agua.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Ojo de Agua exclusively for you.

With all facilities offered, Hotel Ojo de Agua is the right place to stay.

All facilities in Hotel Ojo de Agua

Others

Things to Do

Outdoor pool
Picnic area
Garden
Pool sun loungers

Hotel Services

Luggage storage
Multilingual staff
24-hour Receptionist
Tours

Public Facilities

Others
Restaurant
Smoke-free area

General

Reception hall
Terrace

Food and Drinks

Breakfast

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Ojo de Agua

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for continental breakfast: approximately MXN 250 for adults and MXN 250 for children
Airport shuttle fee: MXN 900 per vehicle (one-way, maximum occupancy 4)
Airport shuttle fee per child: MXN 1 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 70.39 per accommodation, per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Ojo de Agua	35
Another facilities in Hotel Ojo de Agua	Outdoor pool, Picnic area, Garden, Pool sun loungers, Luggage storage

Frequently asked question in Hotel Ojo de Agua

What are available facilities at Hotel Ojo de Agua?

There are top facilites at Hotel Ojo de Agua such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)

What Time is Check In & Check Out at Hotel Ojo de Agua?

Check-in time at Hotel Ojo de Agua is staring from 15:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Hotel Ojo de Agua provide breakfast?

Yes, Hotel Ojo de Agua provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Hotel Ojo de Agua?

Hotel Ojo de Agua is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many rooms are available at Hotel Ojo de Agua?

Hotel Ojo de Agua has 35 rooms in total.

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More Reviews from Other Guests in Hotel Ojo de Agua

Overall Ratings & Reviews Hotel Ojo de Agua

Other sources (1,001)

7.4

Pleasant

From 1,001 reviews

Cleanliness

7.6

Room Comfort

7.0

Service and Facilites

8.0

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Traveler Reviews Hotel Ojo de Agua

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Top reviews

Carlos Eduardo

8.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

No frills stay, easy access to the beach

Eric

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

I love the staff at Hotel Ojo De Agua, they are wonderful

Jim

Friends and Family

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Eric

Leisure

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

The staff are so very welcoming. I feel relaxed and comfortable from the moment I arrive.

Kevin

4.0

/10

Reviewed 14 week(s) ago

I booked a King Room with a sea view. The bed was not king size. It was maybe a queen in a double frame. That was fine. But the bed frame was only 6” off the floor and the window to see the ocean were barstool height. Higher up than normal windows. Then the next morning I attempted to take a shower. There was zero hot water. So I washed the needed parts and skipped the rest. The electric outlet in the bathroom did not work either. That was the last straw. I went down to the reception desk. I told the lady my issues and she said yes, they knew they had been working on it. I could get a new room to shower in. OMG! They knew and still put me in that room without telling me in advance. I would have the refused the ocean view that I couldn’t see anyway for hot water to shower and wash my hair. So frustrating!

timothy

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Property needs some care however it’s proximity to the beach and staff safe the day for this hotel!

Elma

Leisure with Partner

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

No hot water in the shower tv. Problems Not my favorite

Alan

Business and Leisure with Partner

6.0

/10

Reviewed 18 week(s) ago

Got there first room not good, they put us in another room air conditioning broke, 3 rd room was the best. Staff was nice, overall ok

Carlos

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Proper installations, right in front of the beach. Fair enough for the price.

Carol

Leisure

6.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

The view from my room was stunning. I looked towards the pool, palm trees, and the ocean. It was very relaxing place to stay

Thomas

Leisure with Partner

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

We are regulars here and will keep coming back. This is not a five-star resort but is very clean and the staff are mucho friendly. The beautiful beach is 100 feet away and the hotel offers chaise lounge chairs for guests. Umbrellas are available. The restaurant next-door, seemingly on the same property, is very agreeable with good food and good prices. There are a ton of other good restaurants in easy walking distance, even for someone like me with a hip and knee replacement! The water isn’t potable and warm showers are hard to come by but everything else here makes up for these things. Ana, David, and Fernando (and the rest of the front end crew) make the check in process very easy.

Lynda

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Spent 2 weeks it was great nice and quiet.

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