Hotel Ojo de Agua

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7.4
/10
Pleasant
1,004 reviews

What Guests Say About Their Stay

glen

10.0
/ 10
Clean room Great helpful staff Very close to the beach and food vendors on streets

Neely

10.0
/ 10
Room was spacious clean and staff courteous and helpful. The only thing was we didn’t have an outlet that worked in bathroom. But who needs dried hair when at the beach. I highly recommend!!!

ADRIANA SOLEDAD

10.0
/ 10
El hotel es algo antiguo , los precios muy accesibles , frente al mar , el servicio muy cálido.
In the Area
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0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Benito Juárez, Estado de Quintana Roo, Mexico, 77580

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Hotel Ojo de Agua is a hotel is located at Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Ojo de Agua

0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Benito Juárez, Estado de Quintana Roo, Mexico, 77580
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Lobby Hotel Ojo de Agua
Lobby 2 Hotel Ojo de Agua

Discover More About Hotel Ojo de Agua

General


Near Puerto Morelos Town Square

Location


When you stay at Hotel Ojo de Agua in Puerto Morelos, you'll be on the beach, a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach. This beach hotel is 10.9 mi (17.5 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13.1 mi (21.1 km) from Maroma Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Ojo de Agua Beach - 0.1 km / 0.1 mi
Arrecife de Puerto Morelos National Park - 0.1 km / 0.1 mi
Puerto Morelos Town Square - 0.5 km / 0.3 mi
Puerto Morelos Artists’ Cooperative - 0.6 km / 0.3 mi
San Jose Catholic Parish - 0.6 km / 0.4 mi
Faro Inclinado - 0.6 km / 0.4 mi
Puerto Morelos Beach - 2.7 km / 1.7 mi
Dr. Alfredo Barrera Marin Botanical Garden - 3.5 km / 2.2 mi
Monumento Ruta de los Cenotes - 4.2 km / 2.6 mi
Sanctuary of Hope and Time Capsule - 4.6 km / 2.9 mi
Jungle Spa - 5 km / 3.1 mi
Petempich Bay - 12.6 km / 7.8 mi
Playa Paraiso Golf Course - 15.2 km / 9.4 mi
Cirque du Soleil Boutique at Vidanta Riviera Maya - 15.4 km / 9.5 mi
El Rey Polo Country Club - 15.5 km / 9.6 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 26.6 km / 16.5 mi
Cozumel Intl. Airport (CZM) - 68.8 km / 42.8 mi
Tulum Intl. Airport (TQO) - 138.6 km / 86.1 mi

Facilities


Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Dining


At Hotel Ojo de Agua, enjoy a satisfying meal at the restaurant. Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.

Rooms


Make yourself at home in one of the 35 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Hotel Ojo de Agua

Swimming Pool Hotel Ojo de Agua
Swimming Pool
Common Space Hotel Ojo de Agua
Common Space
Lobby Hotel Ojo de Agua
Lobby
Accommodation Services Hotel Ojo de Agua
Accommodation Services
Exterior Hotel Ojo de Agua
Exterior

Things to Do

  • Outdoor pool
  • Picnic area
  • Garden
  • Pool sun loungers

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

General

  • Reception hall
  • Terrace

Public Facilities

  • Parking
  • Smoke-free area

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Ojo de Agua

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher and a smoke detector
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Ojo de Agua
35
Another facilities in Hotel Ojo de Agua
Outdoor pool, Picnic area, Garden, Pool sun loungers, Luggage storage

Frequently asked question in Hotel Ojo de Agua

What are available facilities at Hotel Ojo de Agua?
There are top facilites at Hotel Ojo de Agua such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ojo de Agua?
The standard check-in time at Hotel Ojo de Agua is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Ojo de Agua provide breakfast?
Yes, Hotel Ojo de Agua provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Ojo de Agua
Hotel Ojo de Agua has a 3.0-star rating.
How many rooms are available at Hotel Ojo de Agua
Hotel Ojo de Agua has 35.
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More Reviews from Other Guests in Hotel Ojo de Agua

7.4
Pleasant
From 1,004 reviews
Cleanliness

7.6

Room Comfort

6.8

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Ojo de Agua

Number of reviews per page
20
40
Top reviews
Javier
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Las fotos publicadas mo corresponden a la realidad del hotel
glen
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean room Great helpful staff Very close to the beach and food vendors on streets
Vicky
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was clean but first room had the sliding glass door to go outside did not work. The safe did not work. We got moved and everything was fine except this room the shower leaked all over the bathroom. Other than that the staff is wonderful, nice and accommodating. The beach is beautiful and just steps away so makes up for the room. I heard this part of the hotel is going to be ripped down and added to the newer part beside it.
Read More
Garrick Jan
icon-
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I got the room I wanted, door had obviously been kicked in before and was badly repaired, showerhead only provided a dribble down the wall staff did try to remedy but I gave up and made due, breakfast was available next door but not until 10:30 am and only on random days, the pool was drained on my 3rd day , staff was great, manager looked at me like I was a criminal and sternly told me rules like I was an irresponsible teen, I'm 67, that said it was a nice quiet stay with a beautiful beach, I got what I paid for
Read More
Neely
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was spacious clean and staff courteous and helpful. The only thing was we didn’t have an outlet that worked in bathroom. But who needs dried hair when at the beach. I highly recommend!!!
Enrique
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The building is showing some age, the staff very service oriented, the breakfast is great, direct beach access with bay watching. Good food options around there.
ADRIANA SOLEDAD
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

El hotel es algo antiguo , los precios muy accesibles , frente al mar , el servicio muy cálido.
Emily
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was the perfect hotel for a weekend getaway. It was very clean, and the rooms were perfect. We could walk right to the beach from our room, and the restaurants were great overall. I would highly recommend this place for people looking for a peaceful getaway right on the beach, without the huge crowds in the hotel zone of Cancun.
Read More
Melco
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Location is amazing
David
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I had a very disappointing stay at this hotel and would not recommend it. One of the biggest issues was the lack of hot or even warm water. Every time we tried to shower or use the sink, the water was cold, and to make matters worse, there were moments when brown water came out of the tap. When we brought this up to staff, we were simply told “that’s how it is,” with no effort made to resolve the problem or offer any solution. We had booked a king bed suite but were given a room with only a double bed, which was not what we paid for or expected. The condition of the room overall was poor. The fridge was broken, with only part of it functioning, making it difficult to store any food or drinks. The closet door was loose and hanging, clearly not maintained, and the sliding door to the deck was extremely difficult to open—it would get stuck halfway and required excessive force to move. Overall, the property feels neglected and poorly managed. Between the basic amenities not working, the incorrect room, and the lack of response from staff, this was a frustrating experience from start to finish. I would strongly suggest looking elsewhere.
Read More
Gillian Ethel
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Basic room but clean and comfortable bed. Plenty of clean towels daily. Staff friendly and helpful. Pool area lovely and not crowded. Good beach access. Great licatikn, quiet yet clise to everything.
Joanna
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beachfront, rooms are outdated, too old. Must take the ally to find Hotel. Parking not close to hotel. I wouldn’t stay here again.
Siomara Soto
icon-with Children
with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The property is located in a nice location but is good just to sleep and go nothing fancy. The restaurant next door it’s nice and the food is affordable. The waitress was very nice and attentive specially Italia was always so nice. In general this hotel needs a lot of updates specially the bathrooms.
Natalie
icon-with Partner
with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The place was filthy , the bathroom had broken doors, there’s was a huge stain on the quirky, we left after 10 minutes, I need to know how I can be reimbursed for this nightmare if a stay
Annette
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Well located, good.service but Shower not very efficient Fridge Freezing Patio door verynhard to open HUMIDITY in the room!!! To much!! No miroir!!! Only 1 tinny one in washroom To expensive for the quality Hostel is much better environment and price
Mahmood
icon-with Friends
with Friends
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very Good location . But service and hotel is not good .Tv was not working closet has no hangers mattress was so uncomfortable . Hotel has no king size bed . Over all is bad experience
Penny
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location, amazing staff . The property is ver outdated where our fridge had no shelves on the door and inside , covered in rust on the outside , shower head had about 5 sprays and was green from scale , tv didn’t work but another was replaced from another room which was common , we had no outside table so that was taken from another room for us , bed was clean and freshly made everyday , same for towels , only 2 hairdryers for 20 rooms . Some sunbeds were broke and cushions were damaged on the beach , a charge for umbrellas . No outside loungers for the pool except two big beds . The location was the main key for our-stay as it was close to everything . .
Read More
Patty
icon-
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I mean. I picked it because it was cheap. The AC worked and I slept well. It was quiet. It’s a little run down and the floor of my room was quite dirty. Puerto Morales is kind of cool.
Andre
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Poll needed cleaning more often. Staff were friendly and helpful.
Denise
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very kind helpful staff! Beautiful morning views from our room!
Number of reviews per page
20
40

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Exterior 4 Hotel Ojo de Agua

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 1,004 reviews
Cleanliness

7.6

Room Comfort

6.8

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Ojo de Agua

Number of reviews per page
20
40
Top reviews
Javier
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Las fotos publicadas mo corresponden a la realidad del hotel
glen
icon-
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean room Great helpful staff Very close to the beach and food vendors on streets
Vicky
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room was clean but first room had the sliding glass door to go outside did not work. The safe did not work. We got moved and everything was fine except this room the shower leaked all over the bathroom. Other than that the staff is wonderful, nice and accommodating. The beach is beautiful and just steps away so makes up for the room. I heard this part of the hotel is going to be ripped down and added to the newer part beside it.
Read More
Garrick Jan
icon-
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I got the room I wanted, door had obviously been kicked in before and was badly repaired, showerhead only provided a dribble down the wall staff did try to remedy but I gave up and made due, breakfast was available next door but not until 10:30 am and only on random days, the pool was drained on my 3rd day , staff was great, manager looked at me like I was a criminal and sternly told me rules like I was an irresponsible teen, I'm 67, that said it was a nice quiet stay with a beautiful beach, I got what I paid for
Read More
Neely
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was spacious clean and staff courteous and helpful. The only thing was we didn’t have an outlet that worked in bathroom. But who needs dried hair when at the beach. I highly recommend!!!
Enrique
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The building is showing some age, the staff very service oriented, the breakfast is great, direct beach access with bay watching. Good food options around there.
ADRIANA SOLEDAD
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

El hotel es algo antiguo , los precios muy accesibles , frente al mar , el servicio muy cálido.
Emily
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was the perfect hotel for a weekend getaway. It was very clean, and the rooms were perfect. We could walk right to the beach from our room, and the restaurants were great overall. I would highly recommend this place for people looking for a peaceful getaway right on the beach, without the huge crowds in the hotel zone of Cancun.
Read More
Melco
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Location is amazing
David
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I had a very disappointing stay at this hotel and would not recommend it. One of the biggest issues was the lack of hot or even warm water. Every time we tried to shower or use the sink, the water was cold, and to make matters worse, there were moments when brown water came out of the tap. When we brought this up to staff, we were simply told “that’s how it is,” with no effort made to resolve the problem or offer any solution. We had booked a king bed suite but were given a room with only a double bed, which was not what we paid for or expected. The condition of the room overall was poor. The fridge was broken, with only part of it functioning, making it difficult to store any food or drinks. The closet door was loose and hanging, clearly not maintained, and the sliding door to the deck was extremely difficult to open—it would get stuck halfway and required excessive force to move. Overall, the property feels neglected and poorly managed. Between the basic amenities not working, the incorrect room, and the lack of response from staff, this was a frustrating experience from start to finish. I would strongly suggest looking elsewhere.
Read More
Gillian Ethel
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Basic room but clean and comfortable bed. Plenty of clean towels daily. Staff friendly and helpful. Pool area lovely and not crowded. Good beach access. Great licatikn, quiet yet clise to everything.
Joanna
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beachfront, rooms are outdated, too old. Must take the ally to find Hotel. Parking not close to hotel. I wouldn’t stay here again.
Siomara Soto
icon-with Children
with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The property is located in a nice location but is good just to sleep and go nothing fancy. The restaurant next door it’s nice and the food is affordable. The waitress was very nice and attentive specially Italia was always so nice. In general this hotel needs a lot of updates specially the bathrooms.
Natalie
icon-with Partner
with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The place was filthy , the bathroom had broken doors, there’s was a huge stain on the quirky, we left after 10 minutes, I need to know how I can be reimbursed for this nightmare if a stay
Annette
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Well located, good.service but Shower not very efficient Fridge Freezing Patio door verynhard to open HUMIDITY in the room!!! To much!! No miroir!!! Only 1 tinny one in washroom To expensive for the quality Hostel is much better environment and price
Mahmood
icon-with Friends
with Friends
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very Good location . But service and hotel is not good .Tv was not working closet has no hangers mattress was so uncomfortable . Hotel has no king size bed . Over all is bad experience
Penny
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location, amazing staff . The property is ver outdated where our fridge had no shelves on the door and inside , covered in rust on the outside , shower head had about 5 sprays and was green from scale , tv didn’t work but another was replaced from another room which was common , we had no outside table so that was taken from another room for us , bed was clean and freshly made everyday , same for towels , only 2 hairdryers for 20 rooms . Some sunbeds were broke and cushions were damaged on the beach , a charge for umbrellas . No outside loungers for the pool except two big beds . The location was the main key for our-stay as it was close to everything . .
Read More
Patty
icon-
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I mean. I picked it because it was cheap. The AC worked and I slept well. It was quiet. It’s a little run down and the floor of my room was quite dirty. Puerto Morales is kind of cool.
Andre
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Poll needed cleaning more often. Staff were friendly and helpful.
Denise
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very kind helpful staff! Beautiful morning views from our room!
Number of reviews per page
20
40