Hotel Ojo de Agua

Hotels
7.4
/10
Pleasant
1,002 reviews

What Guests Say About Their Stay

Scott

10.0
/ 10
Area, restaurants, beaches, hotel staff, hotel location were/are all amazing. Hotel quality is low, but good overall given the low room prices. Clean and comfortable rooms.

Amy

10.0
/ 10
I loved staying here. The turquoise accents in the room really made it feel I like the ocean. I could see the beautiful pool in the ocean from my window. It was just a short walk to the beach. I will definitely stay here again!

Danny

10.0
/ 10
🇨🇦 solo backpacker I stayed here for 9 days 3/26 Great location essentially rite on the beach 100 meters and walking distance to everything else Basic room with fridge mini Beds are a little hard but I would stay here again. Great staff and use of beach lounge chairs
In the Area
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0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Benito Juárez, Estado de Quintana Roo, Mexico, 77580

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Hotel Ojo de Agua is a hotel is located at Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Ojo de Agua

0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Benito Juárez, Estado de Quintana Roo, Mexico, 77580
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Lobby 2 Hotel Ojo de Agua

Discover More About Hotel Ojo de Agua

General


Near Puerto Morelos Town Square

Location


When you stay at Hotel Ojo de Agua in Puerto Morelos, you'll be on the beach, a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach. This beach hotel is 12.3 mi (19.8 km) from Moon Palace Golf Club and 10.9 mi (17.5 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Ojo de Agua Beach - 0.1 km / 0.1 mi
Arrecife de Puerto Morelos National Park - 0.1 km / 0.1 mi
Puerto Morelos Town Square - 0.5 km / 0.3 mi
Puerto Morelos Artists’ Cooperative - 0.6 km / 0.3 mi
San Jose Catholic Parish - 0.6 km / 0.4 mi
Faro Inclinado - 0.6 km / 0.4 mi
Puerto Morelos Beach - 2.7 km / 1.7 mi
Dr. Alfredo Barrera Marin Botanical Garden - 3.5 km / 2.2 mi
Monumento Ruta de los Cenotes - 4.2 km / 2.6 mi
Sanctuary of Hope and Time Capsule - 4.6 km / 2.9 mi
Jungle Spa - 5 km / 3.1 mi
Petempich Bay - 12.6 km / 7.8 mi
Playa Paraiso Golf Course - 15.2 km / 9.4 mi
Cirque du Soleil Boutique at Vidanta Riviera Maya - 15.4 km / 9.5 mi
El Rey Polo Country Club - 15.5 km / 9.6 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 26.6 km / 16.5 mi
Cozumel Intl. Airport (CZM) - 68.8 km / 42.8 mi
Tulum Intl. Airport (TQO) - 138.6 km / 86.1 mi

Facilities


Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Dining


At Hotel Ojo de Agua, enjoy a satisfying meal at the restaurant. Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.

Rooms


Make yourself at home in one of the 35 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Hotel Ojo de Agua

Swimming Pool Hotel Ojo de Agua
Swimming Pool
Common Space Hotel Ojo de Agua
Common Space
Lobby Hotel Ojo de Agua
Lobby
Accommodation Services Hotel Ojo de Agua
Accommodation Services
Exterior Hotel Ojo de Agua
Exterior

Things to Do

  • Outdoor pool
  • Picnic area
  • Garden
  • Pool sun loungers

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

General

  • Reception hall
  • Terrace

Public Facilities

  • Parking
  • Smoke-free area

Transportation

  • Airport transfer

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Ojo de Agua

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher and a smoke detector
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Ojo de Agua
35
Another facilities in Hotel Ojo de Agua
Outdoor pool, Picnic area, Garden, Pool sun loungers, Luggage storage

Frequently asked question in Hotel Ojo de Agua

What are available facilities at Hotel Ojo de Agua?
There are top facilites at Hotel Ojo de Agua such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ojo de Agua?
The standard check-in time at Hotel Ojo de Agua is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Ojo de Agua provide breakfast?
Yes, Hotel Ojo de Agua provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Ojo de Agua
Hotel Ojo de Agua has a 3.0-star rating.
How many rooms are available at Hotel Ojo de Agua
Hotel Ojo de Agua has 35.
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More Reviews from Other Guests in Hotel Ojo de Agua

7.4
Pleasant
From 1,002 reviews
Cleanliness

7.6

Room Comfort

6.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Ojo de Agua

Number of reviews per page
20
40
Top reviews
Denise
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very kind helpful staff! Beautiful morning views from our room!
Gwen
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Yes
Christian
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location. Amazing staff. As stated in other reviews, mattresses need to be replaced. They were not very comfortable. Also, hot water could be a bit hotter. That said, it was a good stay for a couple of nights.
Scott
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Area, restaurants, beaches, hotel staff, hotel location were/are all amazing. Hotel quality is low, but good overall given the low room prices. Clean and comfortable rooms.
Kathy
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location for beach vibes. The room is bare bones, but clean and very helpful staff.
Camille
icon-
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This was a disappointing experience and I would not stay here again. To begin with, I arranged the airport transfer with the hotel, and was told it could be paid with a credit card, but when I was picked up, the driver did not have any capability to take a credit card and required cash. The room was in significantly worse condition than shown in photos, with all of the furniture chipped and beat up. The safe did not work, the beds only had a single sheet to cover yourself with (no blanket or anything). The shower could at best be described as a lukewarm trickle. The beach club was comfortable and in a nice location, but service was extremely slow. I did not have the time to check out the pool. The employees were friendly, and I appreciated that I was able to check in early when I arrived. However, the rooms are in poor condition and uncomfortable. This is a good location but the hotel would need to be significantly updated for me to want to return.
Read More
Amy
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I loved staying here. The turquoise accents in the room really made it feel I like the ocean. I could see the beautiful pool in the ocean from my window. It was just a short walk to the beach. I will definitely stay here again!
Danny
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

🇨🇦 solo backpacker I stayed here for 9 days 3/26 Great location essentially rite on the beach 100 meters and walking distance to everything else Basic room with fridge mini Beds are a little hard but I would stay here again. Great staff and use of beach lounge chairs
Timothy John
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room and great location. The hotel could use some simple maintenance that would improve the first impression- paint the lobby and hallways, exterior landscaping at the entrance. Meets the basic needs of travellers and family’s who want close access to the beach and restaurants
helen
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Yes
richard michael
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Ocean view with bird droppings, but a heavy rain cleaned the window. Three stories up with no access so they can't do much about it. Very basic, not even a cup in the room to brush teeth no potable water. There is soap and shampoo in luke warm shower. Good restaurant right there its all ok for the price because beach is steps away.
Read More
ESTRELLA
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Perfect location on the beach. Perfect short walk to all the restaurants and shops and main town. The property itself needs updating. No closet or drawers. Very friendly staff. Restaurant on the beach and massage on the beach was awesome
Yolanda
icon-
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I will like to get my obey back for the first night’s stay as I have pictures of the awful conditions there. The staff was totally unprofessional. However the manager gave me a room on the bottom floor since I have mobility problems and use a walker. The agent who initially checked me in wanted to charge me an upgrade although I paid the highest price for each room at $150 plus tax each night. The “upgrade”‘had a giant roach, lines across the TV screen, as well as rust on desk chair and refrigerator. I can send pictures for proof of what I just said. Prices this week there is a fraction of what I paid. Terrible customer service until I finally met with the manager the following afternoon. I really did not enjoy my stay there because I had to deal with so many problems. O want to officially make a complain to resolve this terrible problem at this hotel. Kindly, Yolanda Noriega Kindly, Toll
Read More
Jose Manuel
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff helpful and friendly. Rooms cleaned daily. Free parking. Some rooms the safebox don't lock. Some rooms there is no hot water.
Erin
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was clean, decent price and being right on the beach was fantastic. My only complaint was the hotel collecting an environmental tax (it's not what the tax is for) it's that Expedia states all taxes included in price. That's on Expedia as well as the hotel.
William
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff was good, hotel is older and very basic. Nice peck to get beach passes. If you to safe money it adequate. There are much better hotels on the beach that are only a little bit more expensive.
anit
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It is a very bare bones place. It has the basics. There are two properties, the one closer/attached to the beach club seems better. Try to stay there if you can- it seems like it would be better. The beach club situation is very strange. They sell a lot of day passes to anyone so it is not guaranteed that the hotel guests will get a chair. Get a massage from Jonattan at their spa- this was the highlight of the trip. He is excellent.
Read More
Emma
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We had a wonderful stay at Hotel Ojo de Agua. The front desk staff were so helpful and friendly. Parking was easy. The hotel is situated right on the beach and has lounge chairs for guest use and a restaurant that serves delicious food and drinks. Margaritas on the beach…it doesn’t get much better than this!
David
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Just a basic room. Was a little over priced for what you got. But it was all I needed. Pool could use some cleaning. Don’s bar was close. That was a great place to catch happy hour.
Liana
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

They are under some construction. They had very limited hot water in one building. They accomodated us and moved us to lodge style property. They were very nice
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel Ojo de Agua

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 1,002 reviews
Cleanliness

7.6

Room Comfort

6.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Ojo de Agua

Number of reviews per page
20
40
Top reviews
Denise
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very kind helpful staff! Beautiful morning views from our room!
Gwen
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Yes
Christian
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location. Amazing staff. As stated in other reviews, mattresses need to be replaced. They were not very comfortable. Also, hot water could be a bit hotter. That said, it was a good stay for a couple of nights.
Scott
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Area, restaurants, beaches, hotel staff, hotel location were/are all amazing. Hotel quality is low, but good overall given the low room prices. Clean and comfortable rooms.
Kathy
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location for beach vibes. The room is bare bones, but clean and very helpful staff.
Camille
icon-
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This was a disappointing experience and I would not stay here again. To begin with, I arranged the airport transfer with the hotel, and was told it could be paid with a credit card, but when I was picked up, the driver did not have any capability to take a credit card and required cash. The room was in significantly worse condition than shown in photos, with all of the furniture chipped and beat up. The safe did not work, the beds only had a single sheet to cover yourself with (no blanket or anything). The shower could at best be described as a lukewarm trickle. The beach club was comfortable and in a nice location, but service was extremely slow. I did not have the time to check out the pool. The employees were friendly, and I appreciated that I was able to check in early when I arrived. However, the rooms are in poor condition and uncomfortable. This is a good location but the hotel would need to be significantly updated for me to want to return.
Read More
Amy
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I loved staying here. The turquoise accents in the room really made it feel I like the ocean. I could see the beautiful pool in the ocean from my window. It was just a short walk to the beach. I will definitely stay here again!
Danny
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

🇨🇦 solo backpacker I stayed here for 9 days 3/26 Great location essentially rite on the beach 100 meters and walking distance to everything else Basic room with fridge mini Beds are a little hard but I would stay here again. Great staff and use of beach lounge chairs
Timothy John
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room and great location. The hotel could use some simple maintenance that would improve the first impression- paint the lobby and hallways, exterior landscaping at the entrance. Meets the basic needs of travellers and family’s who want close access to the beach and restaurants
helen
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Yes
richard michael
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Ocean view with bird droppings, but a heavy rain cleaned the window. Three stories up with no access so they can't do much about it. Very basic, not even a cup in the room to brush teeth no potable water. There is soap and shampoo in luke warm shower. Good restaurant right there its all ok for the price because beach is steps away.
Read More
ESTRELLA
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Perfect location on the beach. Perfect short walk to all the restaurants and shops and main town. The property itself needs updating. No closet or drawers. Very friendly staff. Restaurant on the beach and massage on the beach was awesome
Yolanda
icon-
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I will like to get my obey back for the first night’s stay as I have pictures of the awful conditions there. The staff was totally unprofessional. However the manager gave me a room on the bottom floor since I have mobility problems and use a walker. The agent who initially checked me in wanted to charge me an upgrade although I paid the highest price for each room at $150 plus tax each night. The “upgrade”‘had a giant roach, lines across the TV screen, as well as rust on desk chair and refrigerator. I can send pictures for proof of what I just said. Prices this week there is a fraction of what I paid. Terrible customer service until I finally met with the manager the following afternoon. I really did not enjoy my stay there because I had to deal with so many problems. O want to officially make a complain to resolve this terrible problem at this hotel. Kindly, Yolanda Noriega Kindly, Toll
Read More
Jose Manuel
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff helpful and friendly. Rooms cleaned daily. Free parking. Some rooms the safebox don't lock. Some rooms there is no hot water.
Erin
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was clean, decent price and being right on the beach was fantastic. My only complaint was the hotel collecting an environmental tax (it's not what the tax is for) it's that Expedia states all taxes included in price. That's on Expedia as well as the hotel.
William
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff was good, hotel is older and very basic. Nice peck to get beach passes. If you to safe money it adequate. There are much better hotels on the beach that are only a little bit more expensive.
anit
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It is a very bare bones place. It has the basics. There are two properties, the one closer/attached to the beach club seems better. Try to stay there if you can- it seems like it would be better. The beach club situation is very strange. They sell a lot of day passes to anyone so it is not guaranteed that the hotel guests will get a chair. Get a massage from Jonattan at their spa- this was the highlight of the trip. He is excellent.
Read More
Emma
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We had a wonderful stay at Hotel Ojo de Agua. The front desk staff were so helpful and friendly. Parking was easy. The hotel is situated right on the beach and has lounge chairs for guest use and a restaurant that serves delicious food and drinks. Margaritas on the beach…it doesn’t get much better than this!
David
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Just a basic room. Was a little over priced for what you got. But it was all I needed. Pool could use some cleaning. Don’s bar was close. That was a great place to catch happy hour.
Liana
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

They are under some construction. They had very limited hot water in one building. They accomodated us and moved us to lodge style property. They were very nice
Number of reviews per page
20
40