Hotel Ojo de Agua

Nothing. No running hot water for bathing. Bugs in the shower. No amenities what so ever. Property looked like under construction. Would not recommend.

Good

⭐☆☆☆☆ (1/5) Avoid this hotel at all costs. This was one of the worst hotel experiences of my life. The room looked absolutely nothing like the photos advertised online. It was old, extremely dirty, poorly maintained, and we even found cockroaches inside the room. I’ve attached photos so everyone can see the real condition of this place. The refrigerator was so filthy that it was disgusting to even open it, let alone store food inside. There were exposed electrical wires in the room, creating a serious safety hazard, especially for families traveling with young children. There was no microwave in the room, and the TV wasn’t even properly connected.I was traveling with my 18-month-old daughter and brought homemade food because she follows a special diet. We simply asked the restaurant staff to warm up her food for a few seconds. Both the restaurant staff and the hotel management refused. It was obvious they cared more about forcing guests to buy food from the restaurant than helping a toddler. That complete lack of compassion and basic customer service was honestly the most upsetting part of our stay. The swimming pool was also dirty and did not look clean or safe to use. This hotel is dirty, outdated, poorly maintained, and provides terrible customer service. The photos are misleading, and the reality is completely different. If you care about cleanliness, safety, or you’re traveling with children, do yourself a favor and stay somewhere else. This hotel does not deserve money

No breakfast, view 50/50

Room was clean. Beds were

They sold the room knowing full well that the shower do not work in the entire building. I could not take a shower dor 2 days, third day I had to shower in another room at building next door. Hotel is pretty run down.

Amazing location with access to the beach club next door. Very nice staff, comfortable beds and great AC!

The room was cleaned to perfection. The staff were friendly and helpful. The view was beautiful.

Good deal for the price

Good place

Las fotos publicadas mo corresponden a la realidad del hotel

Clean room Great helpful staff Very close to the beach and food vendors on streets

Room was clean but first room had the sliding glass door to go outside did not work. The safe did not work. We got moved and everything was fine except this room the shower leaked all over the bathroom. Other than that the staff is wonderful, nice and accommodating. The beach is beautiful and just steps away so makes up for the room. I heard this part of the hotel is going to be ripped down and added to the newer part beside it.

I got the room I wanted, door had obviously been kicked in before and was badly repaired, showerhead only provided a dribble down the wall staff did try to remedy but I gave up and made due, breakfast was available next door but not until 10:30 am and only on random days, the pool was drained on my 3rd day , staff was great, manager looked at me like I was a criminal and sternly told me rules like I was an irresponsible teen, I'm 67, that said it was a nice quiet stay with a beautiful beach, I got what I paid for

Room was spacious clean and staff courteous and helpful. The only thing was we didn’t have an outlet that worked in bathroom. But who needs dried hair when at the beach. I highly recommend!!!

The building is showing some age, the staff very service oriented, the breakfast is great, direct beach access with bay watching. Good food options around there.

El hotel es algo antiguo , los precios muy accesibles , frente al mar , el servicio muy cálido.

It was the perfect hotel for a weekend getaway. It was very clean, and the rooms were perfect. We could walk right to the beach from our room, and the restaurants were great overall. I would highly recommend this place for people looking for a peaceful getaway right on the beach, without the huge crowds in the hotel zone of Cancun.

Location is amazing

I had a very disappointing stay at this hotel and would not recommend it. One of the biggest issues was the lack of hot or even warm water. Every time we tried to shower or use the sink, the water was cold, and to make matters worse, there were moments when brown water came out of the tap. When we brought this up to staff, we were simply told “that’s how it is,” with no effort made to resolve the problem or offer any solution. We had booked a king bed suite but were given a room with only a double bed, which was not what we paid for or expected. The condition of the room overall was poor. The fridge was broken, with only part of it functioning, making it difficult to store any food or drinks. The closet door was loose and hanging, clearly not maintained, and the sliding door to the deck was extremely difficult to open—it would get stuck halfway and required excessive force to move. Overall, the property feels neglected and poorly managed. Between the basic amenities not working, the incorrect room, and the lack of response from staff, this was a frustrating experience from start to finish. I would strongly suggest looking elsewhere.