SLS Cancun

Hotels
8.6
/10
Very Good
318 reviews

What Guests Say About Their Stay

Janneh

10.0
/ 10
The staff and customer service was superb. Very accommodating during our entire stay. Will def stay here again next trip.

Luis

10.0
/ 10
I had a free room upgrade. I was given an upgrade but was charged 1,000 pesos.

Diego

10.0
/ 10
Wow, very impressed with staff! 5 Star service. Breakfast was.top self! My wife and I really enjoyed it! The views were amazing Restaurant food was also very good The whole experience was great. I would highly recommend it to everyone!
In the Area
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Novo Cancún Torre 1 Mz 27 Lt 1 02, UC 20 UP P Secc C Av Bonampak ZH, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
SLS Cancun is a hotel is located at Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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SLS Cancun Address: Map & Location

Novo Cancún Torre 1 Mz 27 Lt 1 02, UC 20 UP P Secc C Av Bonampak ZH, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Discover More About SLS Cancun

Location


SLS Cancun is a hotel is located at Benito Juárez.

About SLS Cancun

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from SLS Cancun exclusively for you.

SLS Cancun is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at SLS Cancun.

All facilities in SLS Cancun

Others SLS Cancun
Others

Things to Do

  • Beach umbrella
  • Outdoor pool
  • Private beach
  • Spa
  • Beach towel
  • Shops
  • Pool cabanas (surcharge)
  • Pool sun loungers

Food and Drinks

  • Bar
  • Poolside bar
  • Beach Bar
  • Breakfast
  • Snack bar

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Safety deposit box

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Fitness center
  • Billiard

Transportation

  • Valet parking (surcharge)

Connectivity

  • Free WiFi

General

  • Smoking area

Accommodation Policy & General Information in SLS Cancun

Important Note
  • Fee for full breakfast: approximately MXN 550 for adults and MXN 550 for children
  • Pet fee: MXN 2000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 5000 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at SLS Cancun
45
Number of floors in SLS Cancun
4
Another facilities in SLS Cancun
Beach umbrella, Outdoor pool, Private beach, Spa, Beach towel

Frequently asked question in SLS Cancun

What are available facilities at SLS Cancun?
There are top facilites at SLS Cancun such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at SLS Cancun?
Check-in time at SLS Cancun is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does SLS Cancun provide breakfast?
Yes, SLS Cancun provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of SLS Cancun?
SLS Cancun is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does SLS Cancun have?
SLS Cancun has 4 floors.
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More Reviews from Other Guests in SLS Cancun

8.6
Very Good
From 318 reviews
Cleanliness

9.4

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
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Traveler Reviews SLS Cancun

Number of reviews per page
20
40
Top reviews
Omar Al
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel was nicely located. But the Staff were poorly trained. Every time we would be at the restaurant for breakfast or dinner we would be harassed by a member of staff every 5 minutes checking to see if we were ok. Our meal and conversations were interrupted so many times. And the hotel manager was just sat at the pool smoking and drinking coffee everyday. Very unprofessional. The pool was beautiful and in front of the ocean but they had really loud aggressive house music so you could not relax by the pool. And they also had contractors walking around the pool and in and out of the lobby while you are sunbathing. Very uncomfortable. And one day during heavy rain we had part of a very high balcony ceiling fall onto the pool area, luckily no one was hurt but half of the small pool area was closed and the pool area had limited seating for the remaining days of our trip. All in all, a very lacking experience.
Read More
Karla
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff, the service was terrible. We have to wait a lot for the food, the drinks. Terrible!
Christopher
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great rooms-nice facilities - location however is away from all main attractions.
Beinyetua
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great staff
Nikola
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Amazing hotel
Janneh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The staff and customer service was superb. Very accommodating during our entire stay. Will def stay here again next trip.
Luis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I had a free room upgrade. I was given an upgrade but was charged 1,000 pesos.
Yuxmiell
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Amazing stay and amazing food!
Diego
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Wow, very impressed with staff! 5 Star service. Breakfast was.top self! My wife and I really enjoyed it! The views were amazing Restaurant food was also very good The whole experience was great. I would highly recommend it to everyone!
Leatrice
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Property is in a gated residential area with private beach access. Nice pools and Mediterranean restaurant was good. Very close to a mall and taxis areive quickly.
Daniel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

It was clean. They charge for everything.
Xiaoxiao
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

This hotel has such a beautiful pool. I loved it very much.
Reece
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

It was has an excellent pool and outdoor area. As well as service staff
Marissa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great stay. Enjoyed the staff and pool. Room was nice and clean.
matias
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Hotel bien cuidado, bonitos cuartos, espaciosos bien decorado moderno. Buen desayuno, sin embargo, el buffet no fue de lo mejor: realmente es un muy buen hotel
Chunyang
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Inconvenient. Room key failed many times. Wrong season seaweed stinks on the beach.
Rishi
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

like a hostel
Ruben
2.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Very bad service.
Ruben
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

This is not a hotel.. it is more apartment complex with no sense of service .. very expensive and the room service an restaurant are terrible.. the beach smells very bad ..
Sheryl
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Beautiful property. Would definitely stay again. The room was spacious and gorgeous. Like have your own home away from home
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 SLS Cancun

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 318 reviews
Cleanliness

9.4

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews SLS Cancun

Number of reviews per page
20
40
Top reviews
Omar Al
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel was nicely located. But the Staff were poorly trained. Every time we would be at the restaurant for breakfast or dinner we would be harassed by a member of staff every 5 minutes checking to see if we were ok. Our meal and conversations were interrupted so many times. And the hotel manager was just sat at the pool smoking and drinking coffee everyday. Very unprofessional. The pool was beautiful and in front of the ocean but they had really loud aggressive house music so you could not relax by the pool. And they also had contractors walking around the pool and in and out of the lobby while you are sunbathing. Very uncomfortable. And one day during heavy rain we had part of a very high balcony ceiling fall onto the pool area, luckily no one was hurt but half of the small pool area was closed and the pool area had limited seating for the remaining days of our trip. All in all, a very lacking experience.
Read More
Karla
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff, the service was terrible. We have to wait a lot for the food, the drinks. Terrible!
Christopher
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great rooms-nice facilities - location however is away from all main attractions.
Beinyetua
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great staff
Nikola
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Amazing hotel
Janneh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The staff and customer service was superb. Very accommodating during our entire stay. Will def stay here again next trip.
Luis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I had a free room upgrade. I was given an upgrade but was charged 1,000 pesos.
Yuxmiell
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Amazing stay and amazing food!
Diego
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Wow, very impressed with staff! 5 Star service. Breakfast was.top self! My wife and I really enjoyed it! The views were amazing Restaurant food was also very good The whole experience was great. I would highly recommend it to everyone!
Leatrice
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Property is in a gated residential area with private beach access. Nice pools and Mediterranean restaurant was good. Very close to a mall and taxis areive quickly.
Daniel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

It was clean. They charge for everything.
Xiaoxiao
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

This hotel has such a beautiful pool. I loved it very much.
Reece
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

It was has an excellent pool and outdoor area. As well as service staff
Marissa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great stay. Enjoyed the staff and pool. Room was nice and clean.
matias
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Hotel bien cuidado, bonitos cuartos, espaciosos bien decorado moderno. Buen desayuno, sin embargo, el buffet no fue de lo mejor: realmente es un muy buen hotel
Chunyang
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Inconvenient. Room key failed many times. Wrong season seaweed stinks on the beach.
Rishi
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

like a hostel
Ruben
2.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Very bad service.
Ruben
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

This is not a hotel.. it is more apartment complex with no sense of service .. very expensive and the room service an restaurant are terrible.. the beach smells very bad ..
Sheryl
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Beautiful property. Would definitely stay again. The room was spacious and gorgeous. Like have your own home away from home
Number of reviews per page
20
40