SLS Cancun

Hotels
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8.8
/10
Very Good
540 reviews

What Guests Say About Their Stay

Jonathan

10.0
/ 10
Everything was amazing. Definitely staying here again. Staff, food, drinks and pool were all on point.

Nakita

10.0
/ 10
Truly a great experience. ARTURO was simply amazing. He was willing to assist with all our needs. Bed comfortable, robes comfortable, food great, views amazing. Really felt like a luxury hotel. Definitely coming back and recommending to friends.

Liam

10.0
/ 10
Clean room , beautiful resort , staff was awesome and restaurant, beach club were great
In the Area
See Map
Novo Cancún Torre 1 Mz 27 Lt 1 02, UC 20 UP P Secc C Av Bonampak ZH, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
SLS Cancun is a hotel is located at Cancun. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around SLS Cancun

Novo Cancún Torre 1 Mz 27 Lt 1 02, UC 20 UP P Secc C Av Bonampak ZH, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby SLS Cancun
Lobby 2 SLS Cancun

Discover More About SLS Cancun

Location


SLS Cancun is a hotel is located at Cancun.

About SLS Cancun

Are you a shopaholic? Staying at SLS Cancun will surely spoil you for numerous shopping centers nearby.

Not all hotel allow guests with pets, but SLS Cancun welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

SLS Cancun is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

This hotel is an ideal choice for you, novice to professional golfers.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Get precious and unforgettable moment during your stay at SLS Cancun.

All facilities in SLS Cancun

Swimming Pool SLS Cancun
Swimming Pool
Entertainment Facility SLS Cancun
Entertainment Facility
Fitness Center SLS Cancun
Fitness Center
Common Space SLS Cancun
Common Space
Lobby SLS Cancun
Lobby

Things to Do

  • Outdoor pool
  • Private beach
  • Beach umbrella
  • Spa
  • Beach towel
  • Shops
  • Pool cabanas (surcharge)
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Accessibilty

  • Wheelchair accessible
  • Disabled access friendly

Public Facilities

  • Elevator
  • Safety deposit box

Sports and Recreations

  • Fitness center
  • Billiard

Connectivity

  • Free WiFi

General

  • Smoking area

Accommodation Policy & General Information in SLS Cancun

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at SLS Cancun
45
Number of floors in SLS Cancun
4
Another facilities in SLS Cancun
Outdoor pool, Private beach, Beach umbrella, Spa, Beach towel

Frequently asked question in SLS Cancun

What are available facilities at SLS Cancun?
There are top facilites at SLS Cancun such as Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at SLS Cancun?
The standard check-in time at SLS Cancun is starting from From 15:00 while the latest check-out time is at Before 12:00
Does SLS Cancun provide breakfast?
Yes, SLS Cancun provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does SLS Cancun have?
SLS Cancun is a 5.0-star hotel.
How many floors does SLS Cancun have?
SLS Cancun has 4 floors.
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More Reviews from Other Guests in SLS Cancun

8.8
Very Good
From 540 reviews
Cleanliness

9.4

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews SLS Cancun

Number of reviews per page
20
40
Top reviews
Iraklis
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing place
Jonathan
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was amazing. Definitely staying here again. Staff, food, drinks and pool were all on point.
Meital
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We had an excellent stay. The guest service was exceptional.
Charles
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Definitely not five star. Room was beat up, balcony door didn't lock, closet didn't stay closed, patio furniture was filthy (rust stains). Food was weak, lobby worn out, loud pool music 12 hours a day - don't get a seaview unless you don't care about noise. We couldn't take it and left early and got no sympathy, got hit real hard by $1000+ in cancellation fees. Seems like hotel has an identify crisis, way too far from the action to be a decent party hotel, yet luxury is lacking, price too high for what it is.
Read More
Nakita
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Truly a great experience. ARTURO was simply amazing. He was willing to assist with all our needs. Bed comfortable, robes comfortable, food great, views amazing. Really felt like a luxury hotel. Definitely coming back and recommending to friends.
Tony
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The property is amazing-the check in policy is bad…they want $250 a night credit card hold that does NOT go in incedintels (just their “hotel policy” i stay often and always have to get a manager and haggle-I am not a spring breaker-68 years old- i do no damage to the property …it feels against Expedia policies-the “owners love to bicker but i usually leave a smaller cash deposit” as a compromise-It’s no the money, its the principle and ny attitude the make a bad first impression for an otherwise 5 star property-
Read More
Liam
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean room , beautiful resort , staff was awesome and restaurant, beach club were great
Jaime
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Yes everything was perfect
Arturo
icon-Family
Family
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

At check inn , polite but make us paid deposit and full cost of stay They are only part hotel and supposedly very exclusive over 500 dls por dat plus tsxes The rooms are falling apart they look old , the noice on weekends is unbelievable all day ! We check out 3 days early !! But was already paid !!
Peter
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The pool and beach are great. There are definite hiccups in terms of service - for example not putting a second roll of toilet paper etc. And there is no heat if needed at night. Can be quite windy.
Guy
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Beautiful hotel and a safe and secured new Marina area. the rooms are very spacious and modern and well equipped. Breakfast was served either inside or on the terrace overlooking the ocean. Nice pool and beach access with the beach club and food and drink service. I’ll definitely recommend the hotel.
Eli
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great room, staff were kind, overall amazing stay
Omar Al
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The hotel was nicely located. But the Staff were poorly trained. Every time we would be at the restaurant for breakfast or dinner we would be harassed by a member of staff every 5 minutes checking to see if we were ok. Our meal and conversations were interrupted so many times. And the hotel manager was just sat at the pool smoking and drinking coffee everyday. Very unprofessional. The pool was beautiful and in front of the ocean but they had really loud aggressive house music so you could not relax by the pool. And they also had contractors walking around the pool and in and out of the lobby while you are sunbathing. Very uncomfortable. And one day during heavy rain we had part of a very high balcony ceiling fall onto the pool area, luckily no one was hurt but half of the small pool area was closed and the pool area had limited seating for the remaining days of our trip. All in all, a very lacking experience.
Read More
Karla
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Staff, the service was terrible. We have to wait a lot for the food, the drinks. Terrible!
Christopher
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great rooms-nice facilities - location however is away from all main attractions.
Beinyetua
icon-
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Great staff
Nikola
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Amazing hotel
Janneh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The staff and customer service was superb. Very accommodating during our entire stay. Will def stay here again next trip.
Luis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

I had a free room upgrade. I was given an upgrade but was charged 1,000 pesos.
Yuxmiell
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Amazing stay and amazing food!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 SLS Cancun

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
8.8
Very Good
From 540 reviews
Cleanliness

9.4

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews SLS Cancun

Number of reviews per page
20
40
Top reviews
Iraklis
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing place
Jonathan
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was amazing. Definitely staying here again. Staff, food, drinks and pool were all on point.
Meital
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We had an excellent stay. The guest service was exceptional.
Charles
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Definitely not five star. Room was beat up, balcony door didn't lock, closet didn't stay closed, patio furniture was filthy (rust stains). Food was weak, lobby worn out, loud pool music 12 hours a day - don't get a seaview unless you don't care about noise. We couldn't take it and left early and got no sympathy, got hit real hard by $1000+ in cancellation fees. Seems like hotel has an identify crisis, way too far from the action to be a decent party hotel, yet luxury is lacking, price too high for what it is.
Read More
Nakita
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Truly a great experience. ARTURO was simply amazing. He was willing to assist with all our needs. Bed comfortable, robes comfortable, food great, views amazing. Really felt like a luxury hotel. Definitely coming back and recommending to friends.
Tony
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The property is amazing-the check in policy is bad…they want $250 a night credit card hold that does NOT go in incedintels (just their “hotel policy” i stay often and always have to get a manager and haggle-I am not a spring breaker-68 years old- i do no damage to the property …it feels against Expedia policies-the “owners love to bicker but i usually leave a smaller cash deposit” as a compromise-It’s no the money, its the principle and ny attitude the make a bad first impression for an otherwise 5 star property-
Read More
Liam
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean room , beautiful resort , staff was awesome and restaurant, beach club were great
Jaime
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Yes everything was perfect
Arturo
icon-Family
Family
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

At check inn , polite but make us paid deposit and full cost of stay They are only part hotel and supposedly very exclusive over 500 dls por dat plus tsxes The rooms are falling apart they look old , the noice on weekends is unbelievable all day ! We check out 3 days early !! But was already paid !!
Peter
8.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The pool and beach are great. There are definite hiccups in terms of service - for example not putting a second roll of toilet paper etc. And there is no heat if needed at night. Can be quite windy.
Guy
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Beautiful hotel and a safe and secured new Marina area. the rooms are very spacious and modern and well equipped. Breakfast was served either inside or on the terrace overlooking the ocean. Nice pool and beach access with the beach club and food and drink service. I’ll definitely recommend the hotel.
Eli
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great room, staff were kind, overall amazing stay
Omar Al
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The hotel was nicely located. But the Staff were poorly trained. Every time we would be at the restaurant for breakfast or dinner we would be harassed by a member of staff every 5 minutes checking to see if we were ok. Our meal and conversations were interrupted so many times. And the hotel manager was just sat at the pool smoking and drinking coffee everyday. Very unprofessional. The pool was beautiful and in front of the ocean but they had really loud aggressive house music so you could not relax by the pool. And they also had contractors walking around the pool and in and out of the lobby while you are sunbathing. Very uncomfortable. And one day during heavy rain we had part of a very high balcony ceiling fall onto the pool area, luckily no one was hurt but half of the small pool area was closed and the pool area had limited seating for the remaining days of our trip. All in all, a very lacking experience.
Read More
Karla
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Staff, the service was terrible. We have to wait a lot for the food, the drinks. Terrible!
Christopher
icon-Business
Business
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Great rooms-nice facilities - location however is away from all main attractions.
Beinyetua
icon-
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Great staff
Nikola
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Amazing hotel
Janneh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The staff and customer service was superb. Very accommodating during our entire stay. Will def stay here again next trip.
Luis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

I had a free room upgrade. I was given an upgrade but was charged 1,000 pesos.
Yuxmiell
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Amazing stay and amazing food!
Number of reviews per page
20
40