Sunset Royal Beach Resort

Everyone PLEASE STAY AWAY!! No a/c in the lobby or restaurants. Lobby is always full of time share representatives. So you can’t sit there and relax. staff especially the front is so rude. They will lie to your face even when you show proof. Night staff is the best. Rooms have mold. Cleaning ladies and servers are the best!!

Staff are always amazing

the hotel was very clean the food is too limited the staff put more attention to white people and the drinks was horrible and the servixss at the bars too

All the staff was so helpful and breakfast is good!

Amazing staff

The staff are really nice, decent food for an all inclusive, clean rooms and the water pressure is great. Wish they have a slide in the pool for the kids. Would definitely go back!

Not much to like, poor service

Family-friendly

This is a good resort if you have kids or are older and want a cheaper getaway if you’re young turn and want to turn out, this is not the place for you

The view of the ocean is great

I was very disappointed with my stay at this hotel. We paid a significant amount for the room and even more to upgrade to the all-inclusive package, expecting to be able to enjoy the hotel’s amenities during our stay. However, we quickly discovered that many of the facilities advertised were not actually available to guests. When we tried to book services such as massages or use certain facilities like the gym, we were told these were only accessible if you became a member. This wasn’t a normal hotel membership either — it required paying for a separate membership that lasts five years. This felt very misleading, as these amenities appear to be part of the hotel experience but are not actually available to regular guests. On top of this, the food and drinks included in the all-inclusive package were very disappointing and well below the standard we expected for the price we paid. Overall, the experience did not match the expectations set by the hotel’s advertising. We paid a premium expecting a relaxing, full-service stay, but instead felt that many things were restricted or not worth the cost. Future guests should be made aware of these limitations before booking.

Yes

Clean room, the staff very kind

First of all I had booked a king size and they gave us 2 twins and a handicap room. So I went to the front desk and told them so they can change our room and the manager told us room 905 so we went up stairs and when we walked in there were towels all on the floor on the side of the bed and in the showers the soap and shampoo dripping down the wall and to top it off the bed had pubic hairs and also on the pillows. I went down stairs and called room service to clean the room. After that they treated us like we were nobody we would go to the restaurant and they would take care of all the Americans and us took them half of my meal to bring us a glass of water. That’ll be the last time I will book in the Sunset Royal.

Kind of a mediocre hotel. Staff was friendly but they sometimes got frustrated with the insufficient staffing. Food was very good but the wait times to get into the restaurants were often ridiculous - an hour and 45 minutes on one occasion. The bed in our room was so bad that we requested to be moved to another room, which they did, and the bed was much better. We are Sunset resort members but had a hard time finding a place in the members only area because they don't monitor who is there and don't seem to care. Beach is beautiful but the surf is rough, so it isn't really a swimming beach. Pool is kind of pathetic. Not attractive and rather small. Lots of noisy activities going on all the time. We did the $160 romantic dinner on the beach, and the food was basically the same as the food in the restaurants, with some minor flourishes. This is the kind of place where you won't be thrilled but if you do some price tradeoffs maybe it is worth it. There are so many hotels in the area that it is hard to find anything that is special but I'm sure there is something out there.

Could not get american dollars at hotel. We could not make change as well. Make sure you bring smaller bills staff was courteous. Check out is posted for 11am but was called that morning to be out by 9pm. Our flight was later so we had to sit on n lobby longer than expected due to getting kicked out of our room at 9am.

Clean rooms and the staff!

Original room was unsatisfactory. Towels in the bathroom were like shredded rags. Food was mediocre.

Nothing in minibar. 1 bed and 1 washcloth for 2 ppl. Restaurant over 1 hour wait. No money at hotel for change or exchange for 2 days

The hotel Expedia recommended was overbooked. When we arrived at Sunset Royal Beach, an all inclusive hotel, they checked us in and after we paid the room taxes they informed us they were overbooked. They said they would put us in a better hotel that was down the street; however, the hotel, Hacienda Tres Ríos was an hour away. The room was supposed to be an upgrade but we had to ask them to stock the refrigerator, bring a blow dryer, the phone wasn’t working properly, the plug next to the bed wasn’t working, the back door wouldn’t lock properly and a small wooden door fell off the wall because it wasn’t mounted properly to the wall. The screw from the door scratched my friend’s hand when she attempted to catch the small door from hitting the floor. We attempted to order cocktails and were told we couldn’t order the premium alcohol. We attempted to order a ribeye steak and we were told we couldn’t order the premium items on the menu. We paid for an all inclusive resort and now it was no longer all inclusive for us. The ocean was not a pretty blue color like we thought we were getting and what we had paid for at the other hotel. There was no shopping areas around us so if we wanted to go shopping in Cancun we had to pay for a taxi to take us an hour away. We met approx. 10 other families that were sent to this hotel due to overbooking at Sunset Royal Beach. It appeared that Sunset Royal Beach purposely overbooked their hotel so they could send people to Hacienda Tres Ríos.