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Sunset Royal Beach Resort - All Inclusive

Lainnya
7,2
/10
Memuaskan
547 ulasan

Kesan Menginap Tamu Lain

Thiago

10,0
/ 10
Quarto maravilhoso. Restaurantes muito bons. Equipe de funcionários também, em especial na Recepção. Poderia ter uma piscina maior e mais opções de acomodações na praia.
Lihat terjemahan

Mary Ira

10,0
/ 10
Excellent staff!! They’re so accommodating and flexible. They made sure we would enjoy our stay here. And loved the food!! Food in the buffet was not the same everyday, which I really liked. Definitely recommended!!
Lihat terjemahan

Ana

10,0
/ 10
Nice property, pretty chill. Small pool with only 2 restaurant in the resort. Easy access to public transportation and walkable distance to party zone.
Lihat terjemahan
Area Akomodasi
Lihat Peta
Blvd. Kukulkan Km. 10 Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Fasilitas Utama

Selengkapnya
Kolam Renang
Resepsionis 24 Jam
WiFi
Lift
Menginap di Sunset Royal Beach Resort - All Inclusive saat anda sedang berada di Benito Juárez adalah sebuah pilihan cerdas. Resepsionis siap 24 jam untuk melayani proses check-in, check-out dan kebutuhan Anda yang lain. Jangan ragu untuk menghubungi resepsionis, kami siap melayani Anda.
Selengkapnya
Berhasil login!
Sekarang kamu bisa menikmati berbagai keuntungan termasuk pilihan bayar dekat tanggal menginap!

Info Lokasi di sekitar Sunset Royal Beach Resort - All Inclusive

Blvd. Kukulkan Km. 10 Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Temukan Tempat Lainnya
Lobi Sunset Royal Beach Resort - All Inclusive
Bangunan 2 Sunset Royal Beach Resort - All Inclusive

Lebih Lanjut tentang Sunset Royal Beach Resort - All Inclusive

Sunset Royal Beach Resort - All Inclusive: Surga Tropis di Cancun, Meksiko

Sunset Royal Beach Resort - All Inclusive, terletak di jantung Benito Juárez, Estado de Quintana Roo, Meksiko, adalah destinasi impian bagi mereka yang mencari liburan tak terlupakan di tepi pantai. Resort ini menawarkan pengalaman menginap yang mewah dan lengkap, dengan fasilitas kelas dunia dan akses mudah ke berbagai atraksi wisata di Cancun. Mari kita selami lebih dalam untuk mengetahui mengapa Sunset Royal Beach Resort menjadi pilihan utama bagi para wisatawan.

Lokasi Strategis dan Keindahan Alam

Terletak di lokasi yang strategis di Cancun, Sunset Royal Beach Resort menawarkan akses mudah ke pantai berpasir putih yang indah dan air laut yang jernih. Keindahan alam sekitar resort ini menjadi daya tarik utama bagi para tamu. Anda dapat menikmati:

  • Pemandangan Laut Karibia yang menakjubkan
  • Akses langsung ke pantai pribadi
  • Dekat dengan berbagai atraksi wisata populer

Fasilitas All-Inclusive yang Memanjakan

Sunset Royal Beach Resort menawarkan paket All-Inclusive yang memastikan pengalaman liburan Anda bebas khawatir. Semua kebutuhan Anda akan terpenuhi, mulai dari makanan dan minuman hingga hiburan dan aktivitas. Beberapa fasilitas All-Inclusive yang bisa Anda nikmati:

  • Makanan dan minuman tak terbatas di berbagai restoran dan bar
  • Akses ke kolam renang dan area pantai pribadi
  • Aktivitas olahraga air dan hiburan
  • Layanan kamar 24 jam

Pilihan Kamar dan Suite yang Nyaman

Resort ini menawarkan berbagai pilihan kamar dan suite yang dirancang untuk memenuhi kebutuhan setiap tamu. Setiap kamar dilengkapi dengan fasilitas modern dan menawarkan kenyamanan maksimal. Beberapa pilihan kamar yang tersedia:

  • Kamar Deluxe dengan pemandangan laut
  • Suite dengan balkon pribadi
  • Kamar keluarga yang luas

Semua kamar dilengkapi dengan:

  • AC
  • TV layar datar
  • Minibar
  • Kamar mandi pribadi

Pengalaman Kuliner yang Menggugah Selera

Sunset Royal Beach Resort menawarkan berbagai pilihan restoran dan bar yang menyajikan hidangan lezat dari seluruh dunia. Anda dapat menikmati pengalaman kuliner yang tak terlupakan dengan berbagai pilihan:

  • Restoran buffet dengan hidangan internasional
  • Restoran a la carte dengan spesialisasi masakan tertentu
  • Bar tepi kolam renang yang menyajikan koktail dan minuman segar
  • Bar pantai untuk bersantai sambil menikmati pemandangan

Aktivitas dan Hiburan yang Beragam

Selain fasilitas All-Inclusive, resort ini juga menawarkan berbagai aktivitas dan hiburan untuk semua usia. Anda dapat menikmati:

  • Kolam renang yang luas
  • Pusat kebugaran modern
  • Spa untuk relaksasi dan perawatan tubuh
  • Aktivitas olahraga air seperti snorkeling dan selancar
  • Hiburan malam dengan pertunjukan langsung dan pesta tema

Atraksi Wisata Terdekat

Sunset Royal Beach Resort terletak dekat dengan berbagai atraksi wisata populer di Cancun. Anda dapat dengan mudah menjelajahi:

  • Zona Hotel Cancun: Pusat hiburan, perbelanjaan, dan restoran
  • Pantai Delfines: Pantai terkenal dengan pemandangan indah
  • Chichen Itza: Situs arkeologi kuno Maya
  • Tulum: Reruntuhan Maya di tepi pantai
  • Isla Mujeres: Pulau indah dengan pantai berpasir putih

Keunggulan Memesan di Traveloka

Saat Anda merencanakan liburan ke Sunset Royal Beach Resort, pertimbangkan untuk melakukan booking hotel melalui Traveloka. Ada banyak keuntungan yang bisa Anda dapatkan:

Beragam Pilihan Akomodasi

Traveloka menawarkan beragam pilihan kamar dan suite di Sunset Royal Beach Resort, sehingga Anda dapat memilih yang paling sesuai dengan kebutuhan dan anggaran Anda. Anda juga dapat menemukan berbagai pilihan hotel murah lainnya di Cancun jika Anda mencari alternatif.

Berbagai Cara Bayar Fleksibel dan Mudah

Traveloka menyediakan berbagai cara pembayaran yang fleksibel dan mudah, mulai dari transfer bank, kartu kredit, hingga pembayaran melalui minimarket. Anda dapat memilih cara pembayaran yang paling nyaman bagi Anda.

Customer Loyalty Program

Traveloka memiliki program loyalitas pelanggan yang memberikan berbagai keuntungan, seperti diskon eksklusif, poin reward, dan penawaran khusus lainnya. Semakin sering Anda memesan melalui Traveloka, semakin banyak keuntungan yang Anda dapatkan.

Tips untuk Liburan yang Sempurna

Berikut adalah beberapa tips untuk memaksimalkan pengalaman liburan Anda di Sunset Royal Beach Resort:

  • Pesan kamar dengan pemandangan laut untuk pengalaman yang lebih indah.
  • Manfaatkan fasilitas All-Inclusive sepenuhnya, termasuk makanan, minuman, dan aktivitas.
  • Jelajahi atraksi wisata terdekat untuk pengalaman yang lebih kaya.
  • Bawa perlengkapan pantai seperti tabir surya, topi, dan kacamata hitam.
  • Manfaatkan layanan spa untuk relaksasi dan perawatan tubuh.

Kesimpulan

Sunset Royal Beach Resort - All Inclusive adalah pilihan ideal bagi mereka yang mencari liburan mewah dan tak terlupakan di Cancun. Dengan lokasi yang strategis, fasilitas All-Inclusive yang lengkap, dan berbagai aktivitas yang menarik, resort ini menawarkan pengalaman liburan yang sempurna. Jangan tunda lagi! Segera rencanakan perjalanan Anda dan pesan kamar Anda di Sunset Royal Beach Resort melalui Traveloka. Nikmati kemudahan booking hotel dan berbagai keuntungan lainnya yang ditawarkan. Temukan juga berbagai pilihan hotel murah lainnya di Traveloka untuk menyesuaikan dengan anggaran Anda. Dengan Traveloka, perjalanan Anda akan menjadi lebih mudah, nyaman, dan menyenangkan.

Semua Fasilitas di Sunset Royal Beach Resort - All Inclusive

Bar, Kafe, dan Lounge Sunset Royal Beach Resort - All Inclusive
Bar, Kafe, dan Lounge
Kolam Renang Sunset Royal Beach Resort - All Inclusive
Kolam Renang
Fasilitas Hiburan Sunset Royal Beach Resort - All Inclusive
Fasilitas Hiburan
Pusat Kebugaran Sunset Royal Beach Resort - All Inclusive
Pusat Kebugaran
Ruang untuk Umum Sunset Royal Beach Resort - All Inclusive
Ruang untuk Umum

Kegiatan Lainnya

  • Payung pantai
  • Ruang TV
  • Kolam renang outdoor
  • Taman
  • Spa
  • Handuk pantai
  • Sauna
  • Mandi uap
  • Kursi berjemur tepi kolam

Servis Hotel

  • Laundry
  • Fasilitas nikah
  • Penitipan bagasi
  • Porter
  • Staff multibahasa
  • Resepsionis 24 jam
  • Concierge/layanan tamu

Fasilitas Publik

  • Area bebas asap rokok
  • Brankas
  • Kopi/teh di lobby
  • Lift

Makanan dan Minuman

  • Bar di kolam renang
  • Sarapan
  • Makanan ringan

Umum

  • Tempat parkir
  • Teras

Olahraga & Rekreasi

  • Volley pantai
  • Pusat kebugaran

Anak-anak dan Hewan Peliharaan

  • Penitipan anak

Konektivitas

  • WiFi gratis

Fasilitas Terdekat

  • ATM/Bank

Kebijakan Akomodasi & Informasi Umum di Sunset Royal Beach Resort - All Inclusive

Catatan Penting
Berencana check-in di luar waktu check-in biasanya (seperti di pagi hari atau tengah malam)? Anda dapat mengatur waktu check-in secara langsung dengan properti ini.

Waktu Check-in/Check-out

Check-in:
15:00 - 00:00
Check-out:
Sebelum 12:00

Petunjuk Umum Check-in

  • Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
  • Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
  • Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
  • Properti ini menerima kartu kredit; tidak menerima uang tunai
  • Fitur keamanan di properti ini mencakup pendeteksi karbon monoksida, alat pemadam api, pendeteksi asap, sistem keamanan, P3K, dan tralis jendela
  • Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai
  • Harap diperhatikan bahwa norma budaya dan kebijakan tamu dapat berbeda berdasarkan negara dan properti; kebijakan yang tercantum disediakan oleh properti
, Resepsionis akan menyambut tamu saat kedatangan di properti. Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis.

Hewan Peliharaan

Service Animals Allowed
Baca Selengkapnya

Informasi Umum

Fasilitas Populer
Kolam Renang, Resepsionis 24 Jam, WiFi, Lift
Waktu Check-In/Check-Out
Dari 15:00 - 00:00 - sampai 12:00
Ketersediaan Sarapan
Ya, hotel memiliki kamar yang menyediakan sarapan
Kamar yang tersedia di Sunset Royal Beach Resort - All Inclusive
234
Fasilitas lainnya di Sunset Royal Beach Resort - All Inclusive
Payung pantai, Ruang TV, Kolam renang outdoor, Taman, Spa

Pertanyaan yang sering ditanyakan di Sunset Royal Beach Resort - All Inclusive

Fasilitas apa saja yang tersedia di Sunset Royal Beach Resort - All Inclusive?
Sunset Royal Beach Resort - All Inclusive memiliki fasilitas terbaik seperti: Kolam Renang, Resepsionis 24 Jam, WiFi, Lift. (Beberapa fasilitas lain mungkin memerlukan biaya tambahan)
Kapan waktu check-in & check-out di Sunset Royal Beach Resort - All Inclusive?
Waktu untuk check-in di Sunset Royal Beach Resort - All Inclusive adalah mulai dari pukul 15:00 - 00:00 sedangkan waktu check-out paling lambat pukul Sebelum 12:00
Apakah Sunset Royal Beach Resort - All Inclusive menyediakan sarapan?
Iya, Sunset Royal Beach Resort - All Inclusive menyediakan sarapan. Namun kamu perlu memilih kamar dengan sarapan atau harus membayar biaya tambahan jika kamu memesan kamar tanpa sarapan.
Hotel bintang berapa Sunset Royal Beach Resort - All Inclusive?
Sunset Royal Beach Resort - All Inclusive memiliki 4.0 bintang
Ada berapa kamar yang tersedia di Sunset Royal Beach Resort - All Inclusive?
Sunset Royal Beach Resort - All Inclusive memiliki 234 kamar
Lihat Semua

Review dari Tamu Lainnya di Sunset Royal Beach Resort - All Inclusive

Rating & Review Keseluruhan Sunset Royal Beach Resort - All Inclusive

Sumber lain (547)
7,2
Memuaskan
Dari 547 review
Kebersihan

7,8

Kenyamanan Kamar

7,2

Lokasi

8,4

Pelayanan dan Fasilitas

7,8

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Sunset Royal Beach Resort - All Inclusive

Jumlah review per halaman
20
40
Review teratas
Thiago
10,0
/10
Diulas 14 minggu lalu

Hotels.com verified review

Quarto maravilhoso. Restaurantes muito bons. Equipe de funcionários também, em especial na Recepção. Poderia ter uma piscina maior e mais opções de acomodações na praia.
Marc
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

The view of the ocean is great
Ana
icon-dengan Anak
dengan Anak
8,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Todo bien buena vista al mar comida regular avitaciones limpias buena atención
Yehouda
icon-dengan Pasangan
dengan Pasangan
2,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

I was very disappointed with my stay at this hotel. We paid a significant amount for the room and even more to upgrade to the all-inclusive package, expecting to be able to enjoy the hotel’s amenities during our stay. However, we quickly discovered that many of the facilities advertised were not actually available to guests. When we tried to book services such as massages or use certain facilities like the gym, we were told these were only accessible if you became a member. This wasn’t a normal hotel membership either — it required paying for a separate membership that lasts five years. This felt very misleading, as these amenities appear to be part of the hotel experience but are not actually available to regular guests. On top of this, the food and drinks included in the all-inclusive package were very disappointing and well below the standard we expected for the price we paid. Overall, the experience did not match the expectations set by the hotel’s advertising. We paid a premium expecting a relaxing, full-service stay, but instead felt that many things were restricted or not worth the cost. Future guests should be made aware of these limitations before booking.
Read More
Donald Lee
10,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

Yes
Sandra
8,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

La habitacion estaba bonita, el balcon twnia vista a la playa muy bonita tuvimos la oportubidad desde ahi mirar el amanecer, pero aire acondicionado no enfriaba bien
Juan J
icon-
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

Clean room, the staff very kind
ENRIQUE
icon-Liburan Keluarga
Liburan Keluarga
2,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

El personal es muy grosero, son discriminativos y muy mala atención al cliente me negaron las bebidas y eso que vengo en un plan todo incluido la verdad el peor hotel en el que me he hospedado
Mario
icon-dengan Pasangan
dengan Pasangan
2,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

First of all I had booked a king size and they gave us 2 twins and a handicap room. So I went to the front desk and told them so they can change our room and the manager told us room 905 so we went up stairs and when we walked in there were towels all on the floor on the side of the bed and in the showers the soap and shampoo dripping down the wall and to top it off the bed had pubic hairs and also on the pillows. I went down stairs and called room service to clean the room. After that they treated us like we were nobody we would go to the restaurant and they would take care of all the Americans and us took them half of my meal to bring us a glass of water. That’ll be the last time I will book in the Sunset Royal.
Read More
Kent
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
6,0
/10
Diulas 17 minggu lalu

Hotels.com verified review

Kind of a mediocre hotel. Staff was friendly but they sometimes got frustrated with the insufficient staffing. Food was very good but the wait times to get into the restaurants were often ridiculous - an hour and 45 minutes on one occasion. The bed in our room was so bad that we requested to be moved to another room, which they did, and the bed was much better. We are Sunset resort members but had a hard time finding a place in the members only area because they don't monitor who is there and don't seem to care. Beach is beautiful but the surf is rough, so it isn't really a swimming beach. Pool is kind of pathetic. Not attractive and rather small. Lots of noisy activities going on all the time. We did the $160 romantic dinner on the beach, and the food was basically the same as the food in the restaurants, with some minor flourishes. This is the kind of place where you won't be thrilled but if you do some price tradeoffs maybe it is worth it. There are so many hotels in the area that it is hard to find anything that is special but I'm sure there is something out there.
Read More
Sandy
icon-dengan Pasangan
dengan Pasangan
6,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

Could not get american dollars at hotel. We could not make change as well. Make sure you bring smaller bills staff was courteous. Check out is posted for 11am but was called that morning to be out by 9pm. Our flight was later so we had to sit on n lobby longer than expected due to getting kicked out of our room at 9am.
Charlotte
icon-dengan Anak
dengan Anak
8,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

Clean rooms and the staff!
Greg
icon-dengan Anak
dengan Anak
6,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

Original room was unsatisfactory. Towels in the bathroom were like shredded rags. Food was mediocre.
leanne marie
6,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Nothing in minibar. 1 bed and 1 washcloth for 2 ppl. Restaurant over 1 hour wait. No money at hotel for change or exchange for 2 days
Rachelle
2,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

The hotel Expedia recommended was overbooked. When we arrived at Sunset Royal Beach, an all inclusive hotel, they checked us in and after we paid the room taxes they informed us they were overbooked. They said they would put us in a better hotel that was down the street; however, the hotel, Hacienda Tres Ríos was an hour away. The room was supposed to be an upgrade but we had to ask them to stock the refrigerator, bring a blow dryer, the phone wasn’t working properly, the plug next to the bed wasn’t working, the back door wouldn’t lock properly and a small wooden door fell off the wall because it wasn’t mounted properly to the wall. The screw from the door scratched my friend’s hand when she attempted to catch the small door from hitting the floor. We attempted to order cocktails and were told we couldn’t order the premium alcohol. We attempted to order a ribeye steak and we were told we couldn’t order the premium items on the menu. We paid for an all inclusive resort and now it was no longer all inclusive for us. The ocean was not a pretty blue color like we thought we were getting and what we had paid for at the other hotel. There was no shopping areas around us so if we wanted to go shopping in Cancun we had to pay for a taxi to take us an hour away. We met approx. 10 other families that were sent to this hotel due to overbooking at Sunset Royal Beach. It appeared that Sunset Royal Beach purposely overbooked their hotel so they could send people to Hacienda Tres Ríos.
Read More
Yessica
icon-Liburan Keluarga
Liburan Keluarga
2,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

We were not able to check into Sunset Royal. Apparently, they had overbooked and sent us to a different resort with restrictions and horrible location. We met a few other families with the same situation, and they also booked with Expedia. Are they doing it to all Expedia Reservations? I am losing faith in Expedia. Ruined my vacation.
Read More
Amanda
10,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Great time, good entertainment at the hotel. Drinks were good.
Jacob
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
6,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Room was noisy, and has single facial, hand, and bath towel for 2 guest, multiple requests to receive additional towel. A la carte dinning was mediocre. No menu available you had to view it from your cellphone . Seafood choices was limited to tilpia every day. Leftover from lunch served as Asian stir-fry at nite. Free water taxi was nice but did not follow the schedule. Had to wait 30 plus minutes to show up Seems understaffed at times, only had a single cook during lunch at the Marina resort outdoor dinning, had to wait 30 minutes to get our food, and our pizza was burnt Free water sport only had a few kayaks, no paddle board or pedal boat
Read More
Jacob
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
6,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Room 405 was noisy, we were exposed to the kitchen and Capriccio restaurant noises until very late at night and again early in the morning. Reception did move us to room 326 away from restaurant, but we were left stranded 2 hrs Without a room for 2 hrs because the new room was not cleaned until 430 pm. The hot water system is deficient, shower had to run for 10 minutes before getting hot water. Only 1 of the 3 hot tub had functional water jet and water temperature was lukewarm, not hot. Restaurant dinning service was very slow, and of spotty quality. The Tepanyaki beef,shrimp and chicken ordered did not come with any shrimp, and consisted of leftover beef and chicken fajitas from lunch. The breakfasts are much better than their dinner. The staffs were very courteous and accommodating.
Read More
Gabrielle
icon-Bisnis dan Wisata dengan Teman
Bisnis dan Wisata dengan Teman
4,0
/10
Diulas 19 minggu lalu

Expedia Group verified review

Beach was very nice,rooms were very clean but food and drinks weren’t the best.
Jumlah review per halaman
20
40

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Lainnya 4 Sunset Royal Beach Resort - All Inclusive

Disclaimer

Disclaimer: Adalah tanggung jawab hotel untuk memastikan akurasi foto hotel. Traveloka.com tidak bertanggung jawab atas ketidak-akuratan foto hotel. Harga kamar yang ditampilkan adalah untuk tamu dewasa. Anak-anak mungkin akan dianggap sebagai tamu dewasa dan dikenakan biaya penuh kecuali jika tertera sebaliknya. Harga kamar belum termasuk sarapan dan sarapan akan dikenakan biaya oleh hotel kecuali jika tertera sebaliknya.

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Rating & Review Keseluruhan Sunset Royal Beach Resort - All Inclusive

Sumber lain (547)
7,2
Memuaskan
Dari 547 review
Kebersihan

7,8

Kenyamanan Kamar

7,2

Lokasi

8,4

Pelayanan dan Fasilitas

7,8

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Sunset Royal Beach Resort - All Inclusive

Jumlah review per halaman
20
40
Review teratas
Thiago
10,0
/10
Diulas 14 minggu lalu

Hotels.com verified review

Quarto maravilhoso. Restaurantes muito bons. Equipe de funcionários também, em especial na Recepção. Poderia ter uma piscina maior e mais opções de acomodações na praia.
Marc
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

The view of the ocean is great
Ana
icon-dengan Anak
dengan Anak
8,0
/10
Diulas 14 minggu lalu

Expedia Group verified review

Todo bien buena vista al mar comida regular avitaciones limpias buena atención
Yehouda
icon-dengan Pasangan
dengan Pasangan
2,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

I was very disappointed with my stay at this hotel. We paid a significant amount for the room and even more to upgrade to the all-inclusive package, expecting to be able to enjoy the hotel’s amenities during our stay. However, we quickly discovered that many of the facilities advertised were not actually available to guests. When we tried to book services such as massages or use certain facilities like the gym, we were told these were only accessible if you became a member. This wasn’t a normal hotel membership either — it required paying for a separate membership that lasts five years. This felt very misleading, as these amenities appear to be part of the hotel experience but are not actually available to regular guests. On top of this, the food and drinks included in the all-inclusive package were very disappointing and well below the standard we expected for the price we paid. Overall, the experience did not match the expectations set by the hotel’s advertising. We paid a premium expecting a relaxing, full-service stay, but instead felt that many things were restricted or not worth the cost. Future guests should be made aware of these limitations before booking.
Read More
Donald Lee
10,0
/10
Diulas 15 minggu lalu

Expedia Group verified review

Yes
Sandra
8,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

La habitacion estaba bonita, el balcon twnia vista a la playa muy bonita tuvimos la oportubidad desde ahi mirar el amanecer, pero aire acondicionado no enfriaba bien
Juan J
icon-
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

Clean room, the staff very kind
ENRIQUE
icon-Liburan Keluarga
Liburan Keluarga
2,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

El personal es muy grosero, son discriminativos y muy mala atención al cliente me negaron las bebidas y eso que vengo en un plan todo incluido la verdad el peor hotel en el que me he hospedado
Mario
icon-dengan Pasangan
dengan Pasangan
2,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

First of all I had booked a king size and they gave us 2 twins and a handicap room. So I went to the front desk and told them so they can change our room and the manager told us room 905 so we went up stairs and when we walked in there were towels all on the floor on the side of the bed and in the showers the soap and shampoo dripping down the wall and to top it off the bed had pubic hairs and also on the pillows. I went down stairs and called room service to clean the room. After that they treated us like we were nobody we would go to the restaurant and they would take care of all the Americans and us took them half of my meal to bring us a glass of water. That’ll be the last time I will book in the Sunset Royal.
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Kent
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
6,0
/10
Diulas 17 minggu lalu

Hotels.com verified review

Kind of a mediocre hotel. Staff was friendly but they sometimes got frustrated with the insufficient staffing. Food was very good but the wait times to get into the restaurants were often ridiculous - an hour and 45 minutes on one occasion. The bed in our room was so bad that we requested to be moved to another room, which they did, and the bed was much better. We are Sunset resort members but had a hard time finding a place in the members only area because they don't monitor who is there and don't seem to care. Beach is beautiful but the surf is rough, so it isn't really a swimming beach. Pool is kind of pathetic. Not attractive and rather small. Lots of noisy activities going on all the time. We did the $160 romantic dinner on the beach, and the food was basically the same as the food in the restaurants, with some minor flourishes. This is the kind of place where you won't be thrilled but if you do some price tradeoffs maybe it is worth it. There are so many hotels in the area that it is hard to find anything that is special but I'm sure there is something out there.
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Sandy
icon-dengan Pasangan
dengan Pasangan
6,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

Could not get american dollars at hotel. We could not make change as well. Make sure you bring smaller bills staff was courteous. Check out is posted for 11am but was called that morning to be out by 9pm. Our flight was later so we had to sit on n lobby longer than expected due to getting kicked out of our room at 9am.
Charlotte
icon-dengan Anak
dengan Anak
8,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

Clean rooms and the staff!
Greg
icon-dengan Anak
dengan Anak
6,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

Original room was unsatisfactory. Towels in the bathroom were like shredded rags. Food was mediocre.
leanne marie
6,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Nothing in minibar. 1 bed and 1 washcloth for 2 ppl. Restaurant over 1 hour wait. No money at hotel for change or exchange for 2 days
Rachelle
2,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

The hotel Expedia recommended was overbooked. When we arrived at Sunset Royal Beach, an all inclusive hotel, they checked us in and after we paid the room taxes they informed us they were overbooked. They said they would put us in a better hotel that was down the street; however, the hotel, Hacienda Tres Ríos was an hour away. The room was supposed to be an upgrade but we had to ask them to stock the refrigerator, bring a blow dryer, the phone wasn’t working properly, the plug next to the bed wasn’t working, the back door wouldn’t lock properly and a small wooden door fell off the wall because it wasn’t mounted properly to the wall. The screw from the door scratched my friend’s hand when she attempted to catch the small door from hitting the floor. We attempted to order cocktails and were told we couldn’t order the premium alcohol. We attempted to order a ribeye steak and we were told we couldn’t order the premium items on the menu. We paid for an all inclusive resort and now it was no longer all inclusive for us. The ocean was not a pretty blue color like we thought we were getting and what we had paid for at the other hotel. There was no shopping areas around us so if we wanted to go shopping in Cancun we had to pay for a taxi to take us an hour away. We met approx. 10 other families that were sent to this hotel due to overbooking at Sunset Royal Beach. It appeared that Sunset Royal Beach purposely overbooked their hotel so they could send people to Hacienda Tres Ríos.
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Yessica
icon-Liburan Keluarga
Liburan Keluarga
2,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

We were not able to check into Sunset Royal. Apparently, they had overbooked and sent us to a different resort with restrictions and horrible location. We met a few other families with the same situation, and they also booked with Expedia. Are they doing it to all Expedia Reservations? I am losing faith in Expedia. Ruined my vacation.
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Amanda
10,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Great time, good entertainment at the hotel. Drinks were good.
Jacob
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
6,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Room was noisy, and has single facial, hand, and bath towel for 2 guest, multiple requests to receive additional towel. A la carte dinning was mediocre. No menu available you had to view it from your cellphone . Seafood choices was limited to tilpia every day. Leftover from lunch served as Asian stir-fry at nite. Free water taxi was nice but did not follow the schedule. Had to wait 30 plus minutes to show up Seems understaffed at times, only had a single cook during lunch at the Marina resort outdoor dinning, had to wait 30 minutes to get our food, and our pizza was burnt Free water sport only had a few kayaks, no paddle board or pedal boat
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Jacob
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
6,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Room 405 was noisy, we were exposed to the kitchen and Capriccio restaurant noises until very late at night and again early in the morning. Reception did move us to room 326 away from restaurant, but we were left stranded 2 hrs Without a room for 2 hrs because the new room was not cleaned until 430 pm. The hot water system is deficient, shower had to run for 10 minutes before getting hot water. Only 1 of the 3 hot tub had functional water jet and water temperature was lukewarm, not hot. Restaurant dinning service was very slow, and of spotty quality. The Tepanyaki beef,shrimp and chicken ordered did not come with any shrimp, and consisted of leftover beef and chicken fajitas from lunch. The breakfasts are much better than their dinner. The staffs were very courteous and accommodating.
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Gabrielle
icon-Bisnis dan Wisata dengan Teman
Bisnis dan Wisata dengan Teman
4,0
/10
Diulas 19 minggu lalu

Expedia Group verified review

Beach was very nice,rooms were very clean but food and drinks weren’t the best.
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