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Sunset Royal Beach Resort - All Inclusive

Lain-lain
7.2
/10
Baik
547 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Thiago

10.0
/ 10
Quarto maravilhoso. Restaurantes muito bons. Equipe de funcionários também, em especial na Recepção. Poderia ter uma piscina maior e mais opções de acomodações na praia.
Lihat terjemahan

Mary Ira

10.0
/ 10
Excellent staff!! They’re so accommodating and flexible. They made sure we would enjoy our stay here. And loved the food!! Food in the buffet was not the same everyday, which I really liked. Definitely recommended!!
Lihat terjemahan

Ana

10.0
/ 10
Nice property, pretty chill. Small pool with only 2 restaurant in the resort. Easy access to public transportation and walkable distance to party zone.
Lihat terjemahan
Di Kawasan
Lihat Peta
Blvd. Kukulkan Km. 10 Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Kemudahan Utama

Lihat Lebih
Kolam Renang
Meja Depan 24 jam
WiFi
Lif
Penginapan di Sunset Royal Beach Resort - All Inclusive ialah pilihan yang baik apabila anda melawat Benito Juárez. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Sunset Royal Beach Resort - All Inclusive

Blvd. Kukulkan Km. 10 Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Temui Lebih Banyak Tempat
Lobi Sunset Royal Beach Resort - All Inclusive
Luar Bangunan 2 Sunset Royal Beach Resort - All Inclusive

Ketahui Lebih Lanjut Mengenai Sunset Royal Beach Resort - All Inclusive

General


Berdekatan Pantai Chac Mool

Location


Dengan penginapan di Sunset Royal Beach Resort - All Inclusive di Cancun (Zona Hotelera), anda akan berada 4 minit berjalan kaki dari West Coast of Isla Mujeres, Punta Cancun dan Taman Negara Punta Nizuc dan 6 minit berjalan kaki dari Pantai Chac Mool. Hartanah merangkumi semua ini berada 1 km dari Pantai Forum dan 1.2 km dari Pusat Konvensyen Cancun.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Laguna Nichupté - 0.1 km / 0.1 mi
West Coast of Isla Mujeres, Punta Cancun dan Taman Negara Punta Nizuc - 0.3 km / 0.2 mi
Pantai Chac Mool - 0.5 km / 0.3 mi
Pusat Beli-belah Forum Di Tepi Laut - 0.9 km / 0.6 mi
Pantai Forum - 1 km / 0.6 mi
Pusat Konvensyen Cancun - 1.2 km / 0.7 mi
Pusat Membeli-belah Plaza Caracol - 1.3 km / 0.8 mi
Terminal Feri UltraMar - 1.3 km / 0.8 mi
Pantai Caracol - 1.5 km / 0.9 mi
Pantai Gaviota Azul - 1.5 km / 0.9 mi
Pantai Ancha - 1.9 km / 1.2 mi
Pusat Beli-belah La Isla - 2.2 km / 1.3 mi
El Sol de Cancun - 2.2 km / 1.4 mi
Isla Dorada - 2.6 km / 1.6 mi
Kelab Golf Cancun di Pok Ta Pok - 3 km / 1.8 mi

Lapangan terbang pilihan untuk Sunset Royal Beach Resort - All Inclusive adalah Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun) - 22.1 km / 13.7 bt

Facilities


Manjakan diri anda di spa yang menawarkan urut, rawatan badan dan rawatan muka. Anda tentu sekali akan menghargai kemudahan rekreasi, yang termasuk kolam renang terbuka, sauna dan pusat kecergasan. Kemudahan tambahan di hartanah ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan penjagaan anak/bayi (surcaj).

Business Facilities


Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, meja/kaunter hadapan 24 jam dan kakitangan berbilang bahasa. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.

Dining


Nikmati masakan antarabangsa di Acuario, salah sebuah daripada 3 restoran di hartanah, atau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Bersantailah dengan minuman yang menyegarkan dari bar tepi kolam atau salah sebuah daripada 3 bar/ruang istirahat. Sarapan penuh percuma disertakan.

Rooms


Selesakan diri anda di salah satu daripada 234 bilik berhawa dingin yang menampilkan item bar mini percuma dan pemain DVD. Katil anda disediakan dengan peralatan tempat tidur premium dan semua bilik dilengkapkan dengan katil sofa kelamin. Televisyen skrin rata dengan program kabel menawarkan anda hiburan, sedangkan akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi menampilkan pancuran mandi, pengering rambut dan selipar.

Semua kemudahan dari Sunset Royal Beach Resort - All Inclusive

Bar, Kafe dan Lounge Sunset Royal Beach Resort - All Inclusive
Bar, Kafe dan Lounge
Kolam Renang Sunset Royal Beach Resort - All Inclusive
Kolam Renang
Kemudahan Hiburan Sunset Royal Beach Resort - All Inclusive
Kemudahan Hiburan
Pusat Kecergasan Sunset Royal Beach Resort - All Inclusive
Pusat Kecergasan
Ruang Umum Sunset Royal Beach Resort - All Inclusive
Ruang Umum

Aktiviti

  • Payung pantai
  • Ruang TV
  • Kolam renang terbuka
  • Taman
  • Spa
  • Tuala pantai
  • Sauna
  • Bilik wap
  • Kerusi berjemur kolam renang

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penjaga pintu
  • Kakitangan berbilang bahasa
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Kemudahan Umum

  • Kawasan bebas rokok
  • Peti keselamatan
  • Kopi/teh di lobi
  • Lif

Makanan dan Minuman

  • Bar tepi kolam renang
  • Sarapan
  • Bar snek

Umum

  • Parkir
  • Teres

Sukan & Rekreasi

  • Bola tampar pantai
  • Kecergasan

Kanak-kanak dan Haiwan Peliharaan

  • Penjagaan anak

Kemudahan Internet

  • WiFi percuma

Kemudahan Berhampiran

  • ATM/Perbankan

Polisi Penginapan & Maklumat Umum di Sunset Royal Beach Resort - All Inclusive

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
15:00 - 00:00
Daftar keluar:
Sebelum 12:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit; wang tunai tidak diterima
  • Ciri-ciri keselamatan di hartanah ini termasuk pengesan karbon monoksida, pemadam api, pengesan asap, sistem keselamatan, alat pertolongan cemas, dan pengadang tingkap
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
  • Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah; dasar yang disenaraikan diberikan oleh hartanah
, Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Service Animals Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Kolam Renang, Meja Depan 24 jam, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - 00:00 - hingga 12:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Sunset Royal Beach Resort - All Inclusive
234
Fasilitas lain di Sunset Royal Beach Resort - All Inclusive
Payung pantai, Ruang TV, Kolam renang terbuka, Taman, Spa

Soalan lazim tentang Sunset Royal Beach Resort - All Inclusive

Apa facilities yang tersedia di Sunset Royal Beach Resort - All Inclusive?
Berikut facilities yang ada di Sunset Royal Beach Resort - All Inclusive seperti Kolam Renang, Meja Depan 24 jam, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Sunset Royal Beach Resort - All Inclusive?
Masa check-in di Sunset Royal Beach Resort - All Inclusive bermula dari 15:00 - 00:00 manakala masa check-out ialah pada Sebelum 12:00
Adakah Sunset Royal Beach Resort - All Inclusive menyediakan sarapan pagi?
Ya, Sunset Royal Beach Resort - All Inclusive menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Sunset Royal Beach Resort - All Inclusive?
Sunset Royal Beach Resort - All Inclusive ialah hotel bertaraf 4.0-bintang.
Berapakah jumlah bilik yang terdapat di Sunset Royal Beach Resort - All Inclusive?
Jumlah keseluruhan bilik di Sunset Royal Beach Resort - All Inclusive ialah 234.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Sunset Royal Beach Resort - All Inclusive

Penilaian & Ulasan Keseluruhan Sunset Royal Beach Resort - All Inclusive

Sumber lain (547)
7.2
Baik
Daripada 547 ulasan
Kebersihan

7.8

Keselesaan Bilik

7.2

Lokasi

8.4

Perkhidmatan dan Kemudahan

7.8

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Sunset Royal Beach Resort - All Inclusive

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Thiago
10.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

Quarto maravilhoso. Restaurantes muito bons. Equipe de funcionários também, em especial na Recepção. Poderia ter uma piscina maior e mais opções de acomodações na praia.
Marc
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

The view of the ocean is great
Ana
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Todo bien buena vista al mar comida regular avitaciones limpias buena atención
Yehouda
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

I was very disappointed with my stay at this hotel. We paid a significant amount for the room and even more to upgrade to the all-inclusive package, expecting to be able to enjoy the hotel’s amenities during our stay. However, we quickly discovered that many of the facilities advertised were not actually available to guests. When we tried to book services such as massages or use certain facilities like the gym, we were told these were only accessible if you became a member. This wasn’t a normal hotel membership either — it required paying for a separate membership that lasts five years. This felt very misleading, as these amenities appear to be part of the hotel experience but are not actually available to regular guests. On top of this, the food and drinks included in the all-inclusive package were very disappointing and well below the standard we expected for the price we paid. Overall, the experience did not match the expectations set by the hotel’s advertising. We paid a premium expecting a relaxing, full-service stay, but instead felt that many things were restricted or not worth the cost. Future guests should be made aware of these limitations before booking.
Read More
Donald Lee
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Yes
Sandra
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

La habitacion estaba bonita, el balcon twnia vista a la playa muy bonita tuvimos la oportubidad desde ahi mirar el amanecer, pero aire acondicionado no enfriaba bien
Juan J
icon-
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Clean room, the staff very kind
ENRIQUE
icon-Percutian Keluarga
Percutian Keluarga
2.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

El personal es muy grosero, son discriminativos y muy mala atención al cliente me negaron las bebidas y eso que vengo en un plan todo incluido la verdad el peor hotel en el que me he hospedado
Mario
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

First of all I had booked a king size and they gave us 2 twins and a handicap room. So I went to the front desk and told them so they can change our room and the manager told us room 905 so we went up stairs and when we walked in there were towels all on the floor on the side of the bed and in the showers the soap and shampoo dripping down the wall and to top it off the bed had pubic hairs and also on the pillows. I went down stairs and called room service to clean the room. After that they treated us like we were nobody we would go to the restaurant and they would take care of all the Americans and us took them half of my meal to bring us a glass of water. That’ll be the last time I will book in the Sunset Royal.
Read More
Kent
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 17 minggu yang lalu

Hotels.com verified review

Kind of a mediocre hotel. Staff was friendly but they sometimes got frustrated with the insufficient staffing. Food was very good but the wait times to get into the restaurants were often ridiculous - an hour and 45 minutes on one occasion. The bed in our room was so bad that we requested to be moved to another room, which they did, and the bed was much better. We are Sunset resort members but had a hard time finding a place in the members only area because they don't monitor who is there and don't seem to care. Beach is beautiful but the surf is rough, so it isn't really a swimming beach. Pool is kind of pathetic. Not attractive and rather small. Lots of noisy activities going on all the time. We did the $160 romantic dinner on the beach, and the food was basically the same as the food in the restaurants, with some minor flourishes. This is the kind of place where you won't be thrilled but if you do some price tradeoffs maybe it is worth it. There are so many hotels in the area that it is hard to find anything that is special but I'm sure there is something out there.
Read More
Sandy
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Could not get american dollars at hotel. We could not make change as well. Make sure you bring smaller bills staff was courteous. Check out is posted for 11am but was called that morning to be out by 9pm. Our flight was later so we had to sit on n lobby longer than expected due to getting kicked out of our room at 9am.
Charlotte
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Clean rooms and the staff!
Greg
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Original room was unsatisfactory. Towels in the bathroom were like shredded rags. Food was mediocre.
leanne marie
6.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Nothing in minibar. 1 bed and 1 washcloth for 2 ppl. Restaurant over 1 hour wait. No money at hotel for change or exchange for 2 days
Rachelle
2.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

The hotel Expedia recommended was overbooked. When we arrived at Sunset Royal Beach, an all inclusive hotel, they checked us in and after we paid the room taxes they informed us they were overbooked. They said they would put us in a better hotel that was down the street; however, the hotel, Hacienda Tres Ríos was an hour away. The room was supposed to be an upgrade but we had to ask them to stock the refrigerator, bring a blow dryer, the phone wasn’t working properly, the plug next to the bed wasn’t working, the back door wouldn’t lock properly and a small wooden door fell off the wall because it wasn’t mounted properly to the wall. The screw from the door scratched my friend’s hand when she attempted to catch the small door from hitting the floor. We attempted to order cocktails and were told we couldn’t order the premium alcohol. We attempted to order a ribeye steak and we were told we couldn’t order the premium items on the menu. We paid for an all inclusive resort and now it was no longer all inclusive for us. The ocean was not a pretty blue color like we thought we were getting and what we had paid for at the other hotel. There was no shopping areas around us so if we wanted to go shopping in Cancun we had to pay for a taxi to take us an hour away. We met approx. 10 other families that were sent to this hotel due to overbooking at Sunset Royal Beach. It appeared that Sunset Royal Beach purposely overbooked their hotel so they could send people to Hacienda Tres Ríos.
Read More
Yessica
icon-Percutian Keluarga
Percutian Keluarga
2.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

We were not able to check into Sunset Royal. Apparently, they had overbooked and sent us to a different resort with restrictions and horrible location. We met a few other families with the same situation, and they also booked with Expedia. Are they doing it to all Expedia Reservations? I am losing faith in Expedia. Ruined my vacation.
Read More
Amanda
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Great time, good entertainment at the hotel. Drinks were good.
Jacob
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Room was noisy, and has single facial, hand, and bath towel for 2 guest, multiple requests to receive additional towel. A la carte dinning was mediocre. No menu available you had to view it from your cellphone . Seafood choices was limited to tilpia every day. Leftover from lunch served as Asian stir-fry at nite. Free water taxi was nice but did not follow the schedule. Had to wait 30 plus minutes to show up Seems understaffed at times, only had a single cook during lunch at the Marina resort outdoor dinning, had to wait 30 minutes to get our food, and our pizza was burnt Free water sport only had a few kayaks, no paddle board or pedal boat
Read More
Jacob
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Room 405 was noisy, we were exposed to the kitchen and Capriccio restaurant noises until very late at night and again early in the morning. Reception did move us to room 326 away from restaurant, but we were left stranded 2 hrs Without a room for 2 hrs because the new room was not cleaned until 430 pm. The hot water system is deficient, shower had to run for 10 minutes before getting hot water. Only 1 of the 3 hot tub had functional water jet and water temperature was lukewarm, not hot. Restaurant dinning service was very slow, and of spotty quality. The Tepanyaki beef,shrimp and chicken ordered did not come with any shrimp, and consisted of leftover beef and chicken fajitas from lunch. The breakfasts are much better than their dinner. The staffs were very courteous and accommodating.
Read More
Gabrielle
icon-Perniagaan dan Rekreasi dengan Rakan
Perniagaan dan Rekreasi dengan Rakan
4.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Beach was very nice,rooms were very clean but food and drinks weren’t the best.
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lain-lain 4 Sunset Royal Beach Resort - All Inclusive

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Penilaian & Ulasan Keseluruhan Sunset Royal Beach Resort - All Inclusive

Sumber lain (547)
7.2
Baik
Daripada 547 ulasan
Kebersihan

7.8

Keselesaan Bilik

7.2

Lokasi

8.4

Perkhidmatan dan Kemudahan

7.8

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Sunset Royal Beach Resort - All Inclusive

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Thiago
10.0
/10
Diulas 14 minggu yang lalu

Hotels.com verified review

Quarto maravilhoso. Restaurantes muito bons. Equipe de funcionários também, em especial na Recepção. Poderia ter uma piscina maior e mais opções de acomodações na praia.
Marc
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

The view of the ocean is great
Ana
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Todo bien buena vista al mar comida regular avitaciones limpias buena atención
Yehouda
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

I was very disappointed with my stay at this hotel. We paid a significant amount for the room and even more to upgrade to the all-inclusive package, expecting to be able to enjoy the hotel’s amenities during our stay. However, we quickly discovered that many of the facilities advertised were not actually available to guests. When we tried to book services such as massages or use certain facilities like the gym, we were told these were only accessible if you became a member. This wasn’t a normal hotel membership either — it required paying for a separate membership that lasts five years. This felt very misleading, as these amenities appear to be part of the hotel experience but are not actually available to regular guests. On top of this, the food and drinks included in the all-inclusive package were very disappointing and well below the standard we expected for the price we paid. Overall, the experience did not match the expectations set by the hotel’s advertising. We paid a premium expecting a relaxing, full-service stay, but instead felt that many things were restricted or not worth the cost. Future guests should be made aware of these limitations before booking.
Read More
Donald Lee
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Yes
Sandra
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

La habitacion estaba bonita, el balcon twnia vista a la playa muy bonita tuvimos la oportubidad desde ahi mirar el amanecer, pero aire acondicionado no enfriaba bien
Juan J
icon-
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Clean room, the staff very kind
ENRIQUE
icon-Percutian Keluarga
Percutian Keluarga
2.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

El personal es muy grosero, son discriminativos y muy mala atención al cliente me negaron las bebidas y eso que vengo en un plan todo incluido la verdad el peor hotel en el que me he hospedado
Mario
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

First of all I had booked a king size and they gave us 2 twins and a handicap room. So I went to the front desk and told them so they can change our room and the manager told us room 905 so we went up stairs and when we walked in there were towels all on the floor on the side of the bed and in the showers the soap and shampoo dripping down the wall and to top it off the bed had pubic hairs and also on the pillows. I went down stairs and called room service to clean the room. After that they treated us like we were nobody we would go to the restaurant and they would take care of all the Americans and us took them half of my meal to bring us a glass of water. That’ll be the last time I will book in the Sunset Royal.
Read More
Kent
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 17 minggu yang lalu

Hotels.com verified review

Kind of a mediocre hotel. Staff was friendly but they sometimes got frustrated with the insufficient staffing. Food was very good but the wait times to get into the restaurants were often ridiculous - an hour and 45 minutes on one occasion. The bed in our room was so bad that we requested to be moved to another room, which they did, and the bed was much better. We are Sunset resort members but had a hard time finding a place in the members only area because they don't monitor who is there and don't seem to care. Beach is beautiful but the surf is rough, so it isn't really a swimming beach. Pool is kind of pathetic. Not attractive and rather small. Lots of noisy activities going on all the time. We did the $160 romantic dinner on the beach, and the food was basically the same as the food in the restaurants, with some minor flourishes. This is the kind of place where you won't be thrilled but if you do some price tradeoffs maybe it is worth it. There are so many hotels in the area that it is hard to find anything that is special but I'm sure there is something out there.
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Sandy
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Could not get american dollars at hotel. We could not make change as well. Make sure you bring smaller bills staff was courteous. Check out is posted for 11am but was called that morning to be out by 9pm. Our flight was later so we had to sit on n lobby longer than expected due to getting kicked out of our room at 9am.
Charlotte
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Clean rooms and the staff!
Greg
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Original room was unsatisfactory. Towels in the bathroom were like shredded rags. Food was mediocre.
leanne marie
6.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Nothing in minibar. 1 bed and 1 washcloth for 2 ppl. Restaurant over 1 hour wait. No money at hotel for change or exchange for 2 days
Rachelle
2.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

The hotel Expedia recommended was overbooked. When we arrived at Sunset Royal Beach, an all inclusive hotel, they checked us in and after we paid the room taxes they informed us they were overbooked. They said they would put us in a better hotel that was down the street; however, the hotel, Hacienda Tres Ríos was an hour away. The room was supposed to be an upgrade but we had to ask them to stock the refrigerator, bring a blow dryer, the phone wasn’t working properly, the plug next to the bed wasn’t working, the back door wouldn’t lock properly and a small wooden door fell off the wall because it wasn’t mounted properly to the wall. The screw from the door scratched my friend’s hand when she attempted to catch the small door from hitting the floor. We attempted to order cocktails and were told we couldn’t order the premium alcohol. We attempted to order a ribeye steak and we were told we couldn’t order the premium items on the menu. We paid for an all inclusive resort and now it was no longer all inclusive for us. The ocean was not a pretty blue color like we thought we were getting and what we had paid for at the other hotel. There was no shopping areas around us so if we wanted to go shopping in Cancun we had to pay for a taxi to take us an hour away. We met approx. 10 other families that were sent to this hotel due to overbooking at Sunset Royal Beach. It appeared that Sunset Royal Beach purposely overbooked their hotel so they could send people to Hacienda Tres Ríos.
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Yessica
icon-Percutian Keluarga
Percutian Keluarga
2.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

We were not able to check into Sunset Royal. Apparently, they had overbooked and sent us to a different resort with restrictions and horrible location. We met a few other families with the same situation, and they also booked with Expedia. Are they doing it to all Expedia Reservations? I am losing faith in Expedia. Ruined my vacation.
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Amanda
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Great time, good entertainment at the hotel. Drinks were good.
Jacob
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Room was noisy, and has single facial, hand, and bath towel for 2 guest, multiple requests to receive additional towel. A la carte dinning was mediocre. No menu available you had to view it from your cellphone . Seafood choices was limited to tilpia every day. Leftover from lunch served as Asian stir-fry at nite. Free water taxi was nice but did not follow the schedule. Had to wait 30 plus minutes to show up Seems understaffed at times, only had a single cook during lunch at the Marina resort outdoor dinning, had to wait 30 minutes to get our food, and our pizza was burnt Free water sport only had a few kayaks, no paddle board or pedal boat
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Jacob
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Room 405 was noisy, we were exposed to the kitchen and Capriccio restaurant noises until very late at night and again early in the morning. Reception did move us to room 326 away from restaurant, but we were left stranded 2 hrs Without a room for 2 hrs because the new room was not cleaned until 430 pm. The hot water system is deficient, shower had to run for 10 minutes before getting hot water. Only 1 of the 3 hot tub had functional water jet and water temperature was lukewarm, not hot. Restaurant dinning service was very slow, and of spotty quality. The Tepanyaki beef,shrimp and chicken ordered did not come with any shrimp, and consisted of leftover beef and chicken fajitas from lunch. The breakfasts are much better than their dinner. The staffs were very courteous and accommodating.
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Gabrielle
icon-Perniagaan dan Rekreasi dengan Rakan
Perniagaan dan Rekreasi dengan Rakan
4.0
/10
Diulas 19 minggu yang lalu

Expedia Group verified review

Beach was very nice,rooms were very clean but food and drinks weren’t the best.
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