Iberostar Heritage Grand Mencey

Hotels
9.2
/10
Exceptional
1,002 reviews

What Guests Say About Their Stay

Katherine

10.0
/ 10
Enjoyed this hotel and the grounds before a cruise of the Canary Islands. Room was very comfortable. Breakfast was amazing!

Luigi

10.0
/ 10
Fantastic hotel in s beautiful city! Loved the spa, restaurant, staff. Everything! Highly recommend!

XIN

10.0
/ 10
Hotel is decent and elegant, next to the city garden. We enjoyed our 6 day stay. Service is great, room with balcony with view to the garden is amazing, breakfast is good too. Strongly recommended!
In the Area
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Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Canary Islands, Spain, 38004

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Iberostar Heritage Grand Mencey is located in area / city Santa Cruz de Tenerife. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Iberostar Heritage Grand Mencey Address: Map & Location

Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Canary Islands, Spain, 38004
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Lobby Iberostar Heritage Grand Mencey
Lobby 2 Iberostar Heritage Grand Mencey

Discover More About Iberostar Heritage Grand Mencey

General


Near Garcia Sanabria Park

Location


With a stay at Iberostar Heritage Grand Mencey in Santa Cruz de Tenerife, you'll be just steps from Rambla de Santa Cruz and Garcia Sanabria Park. This luxury hotel is 2.3 mi (3.8 km) from Tenerife Beaches and 8.8 mi (14.1 km) from Teresitas Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Rambla de Santa Cruz - 0.1 km / 0.1 mi
Garcia Sanabria Park - 0.1 km / 0.1 mi
Nuestra Senora del Pilar Parish - 0.6 km / 0.4 mi
Almeyda Military Museum - 0.6 km / 0.4 mi
Canarias Regional Military Museum - 0.7 km / 0.4 mi
Municipal Museum of Fine Arts - 0.9 km / 0.5 mi
Museo de Belle Artes - 0.9 km / 0.6 mi
San Francisco de Asis Parish - 0.9 km / 0.6 mi
Plaza de Espana - 1.1 km / 0.7 mi
La Recova Art Center - 1.2 km / 0.7 mi
Guimera Theater - 1.2 km / 0.7 mi
Nuestra Senora de la Concepcion Church - 1.4 km / 0.9 mi
Tenerife Space of the Arts - 1.4 km / 0.9 mi
Mercado de Nuestra Señora de África - 1.4 km / 0.9 mi
Plaza Iglesia - 1.4 km / 0.9 mi

The nearest airports are:
Santa Cruz de Tenerife (TFN-Tenerife North) - 13.8 km / 8.6 mi
Tenerife South Airport (TFS) - 63.6 km / 39.5 mi

The preferred airport for Iberostar Heritage Grand Mencey is Tenerife South Airport (TFS).

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Business Facilities


Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 9 meeting rooms. Limited parking is available onsite.

Dining


Enjoy international cuisine at Los Menceyes, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 261 individually decorated guestrooms, featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Iberostar Heritage Grand Mencey

Bar, Cafe and Lounge Iberostar Heritage Grand Mencey
Bar, Cafe and Lounge
Swimming Pool Iberostar Heritage Grand Mencey
Swimming Pool
Entertainment Facility Iberostar Heritage Grand Mencey
Entertainment Facility
Fitness Center Iberostar Heritage Grand Mencey
Fitness Center
Functional Hall Iberostar Heritage Grand Mencey
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Outdoor facilities
  • Spa
  • Health club
  • Garden
  • Sauna
  • Steam room

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Smoking area
  • Banquet
  • Reception hall
  • Terrace

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Disabled access friendly

Public Facilities

  • Elevator
  • Parking
  • Safety deposit box

Business Facilities

  • Conference center
  • Business facilities
  • Business facilities

Connectivity

  • LAN Internet
  • Free WiFi

Transportation

  • Limited parking

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Iberostar Heritage Grand Mencey

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Iberostar Heritage Grand Mencey
261
Number of floors in Iberostar Heritage Grand Mencey
4
Another facilities in Iberostar Heritage Grand Mencey
Laundry service, Multilingual staff, Express check-in, Wedding service, Luggage storage

Frequently asked question in Iberostar Heritage Grand Mencey

What are available facilities at Iberostar Heritage Grand Mencey?
There are top facilites at Iberostar Heritage Grand Mencey such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Iberostar Heritage Grand Mencey?
Check-in time at Iberostar Heritage Grand Mencey is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Iberostar Heritage Grand Mencey provide breakfast?
Yes, Iberostar Heritage Grand Mencey provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Iberostar Heritage Grand Mencey?
Iberostar Heritage Grand Mencey is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Iberostar Heritage Grand Mencey have?
Iberostar Heritage Grand Mencey has 4 floors.
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More Reviews from Other Guests in Iberostar Heritage Grand Mencey

9.2
Exceptional
From 1,002 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Iberostar Heritage Grand Mencey

Number of reviews per page
20
40
Top reviews
Petter
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

A very nice restaurant next to the bar.
Katherine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Enjoyed this hotel and the grounds before a cruise of the Canary Islands. Room was very comfortable. Breakfast was amazing!
James R
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We didn't have the time.
Luigi
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic hotel in s beautiful city! Loved the spa, restaurant, staff. Everything! Highly recommend!
Claude
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was clean Staff was great Tv did not work
XIN
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel is decent and elegant, next to the city garden. We enjoyed our 6 day stay. Service is great, room with balcony with view to the garden is amazing, breakfast is good too. Strongly recommended!
Daniel
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
Gamal
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room was very clean and spacious with a nice balcony.
Susan
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel was set in beautiful gardens. Very elegant historoic building. Breakfast and dinner were both very nice
Alissa
icon-
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

reception staff, noisy door slams
slobodan
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean, quiet room with a nice balcony. Excellent choices for breakfast. Good location, close to downtown and the port.
Adriana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great location and outside pool
Peter
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Cl
David
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
Jose
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The safety deposit box was not working because it needed batteries and there were a couple of coffee pods missing. Once reported, they immediately corrected the issues.
Eduard
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Unfortunately the experience was average. The hotel is not representative of 5 stars standards. The rooms are below basic without any amenities. We had to request a kettle and we received a broken old one. It also arrived dirty. Overall it’s clean and you can tell that the staff are trying their best. The SPA was full of children and the relaxation area was without cups. There were towels everywhere…. Just not the experience you would want from a luxury hotel.
Read More
Ian
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
S.
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room was perfect. Hotel facilities are excellent.
arled
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yes
Ángeles
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Destaca por la amabilidad de sus empleados. El desayuno es excelente.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Iberostar Heritage Grand Mencey

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,002 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Iberostar Heritage Grand Mencey

Number of reviews per page
20
40
Top reviews
Petter
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

A very nice restaurant next to the bar.
Katherine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Enjoyed this hotel and the grounds before a cruise of the Canary Islands. Room was very comfortable. Breakfast was amazing!
James R
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We didn't have the time.
Luigi
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic hotel in s beautiful city! Loved the spa, restaurant, staff. Everything! Highly recommend!
Claude
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was clean Staff was great Tv did not work
XIN
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel is decent and elegant, next to the city garden. We enjoyed our 6 day stay. Service is great, room with balcony with view to the garden is amazing, breakfast is good too. Strongly recommended!
Daniel
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
Gamal
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room was very clean and spacious with a nice balcony.
Susan
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel was set in beautiful gardens. Very elegant historoic building. Breakfast and dinner were both very nice
Alissa
icon-
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

reception staff, noisy door slams
slobodan
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean, quiet room with a nice balcony. Excellent choices for breakfast. Good location, close to downtown and the port.
Adriana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great location and outside pool
Peter
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Cl
David
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
Jose
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The safety deposit box was not working because it needed batteries and there were a couple of coffee pods missing. Once reported, they immediately corrected the issues.
Eduard
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Unfortunately the experience was average. The hotel is not representative of 5 stars standards. The rooms are below basic without any amenities. We had to request a kettle and we received a broken old one. It also arrived dirty. Overall it’s clean and you can tell that the staff are trying their best. The SPA was full of children and the relaxation area was without cups. There were towels everywhere…. Just not the experience you would want from a luxury hotel.
Read More
Ian
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
S.
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room was perfect. Hotel facilities are excellent.
arled
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Yes
Ángeles
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Destaca por la amabilidad de sus empleados. El desayuno es excelente.
Number of reviews per page
20
40