What do past guests say about Grand Hotel Europe?

Grand Hotel Europe is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Grand Hotel Europe

Name: Grand Hotel Europe
Address: Haldenstrasse, 59, Luzern, Lucerne-Stadt, Switzerland, 6006, Haldenstrasse, Luzern, 6006, Switzerland
Rating: 8.4

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8.4

Very Good

141 reviews

What Guests Say About Their Stay

Vivian

10.0

/ 10

The air conditioning was great because we happened to be there during the heat wave. The staff was friendly and professional. We ate (and drank) in the bar several nights during our stay and Gabriella was GREAT ! Its a quaint property and easy to access the old town and Lake Lucerne.

Catherine

10.0

/ 10

I had a wonderful stay at the Grand Hotel Europe in Lucerne (May 29-June 1, 2026) . The hotel was very clean and well maintained, and my room offered a beautiful view that made it a pleasure to return after a day of walking the Old Towne (about 15 minute walk from hotel). The bed was comfortable, and I especially appreciated the plentiful electrical outlets, which made it easy to keep all of my devices charged. What really stood out, however, was the staff. Everyone was friendly, patient, and extremely helpful. They provided clear directions (bus information / coffee shop info), postage stamps, non-dairy oatmilk with the complimentary breakfast, and even duct tape when my suitcase liner got a rip in it (my own fault). Their assistance helped make my visit smooth and enjoyable. Overall, I found the Grand Hotel Europe to be comfortable, welcoming, and conveniently located. The walk from the hotel along the water was lovely and very flat and comfortable to stroll along. I would gladly stay here again and would recommend it to anyone visiting Lucerne as an excellent location.

Lisa

10.0

/ 10

Quiet hotel with lovely, clean rooms. Staff was very nice and the breakfast was a nice benefit.

In the Area

See Map

Haldenstrasse, 59, Luzern, Lucerne-Stadt, Switzerland, 6006

Main Facilities

This accommodation offers:

Wine tasting room

Luggage storage

Elevator

Garden

Multilingual staff

Grand Hotel Europe is a 4-star hotels. The accommodation went through a renovation in 2025. Grand Hotel Europe is part of Independent under Independent. There are 177 rooms spread across 5 floors.

Grand Hotel Europe Address: Map & Location

Haldenstrasse, 59, Luzern, Lucerne-Stadt, Switzerland, 6006

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Discover More About Grand Hotel Europe

General Information

Grand Hotel Europe is a 4-star hotels. The accommodation went through a renovation in 2025. Grand Hotel Europe is part of Independent under Independent. There are 177 rooms spread across 5 floors.

Location

Located at Haldenstrasse, 59 in Lucerne, Switzerland. Those looking to explore will find Rossweid Gondola, Kasino Park, and WOW Museum – Room for Illusions Zurich nearby.

Facilities & Amenities

Grand Hotel Europe has Wine tasting room, Luggage storage, Elevator, Garden, Multilingual staff, and more.

Business Facilities

For guests traveling for work, Grand Hotel Europe has Computer station available on-site.

Contact

Phone number: 41 41 370 00 11

All facilities in Grand Hotel Europe

Facility

Wine tasting room

Functional Hall

Common Space

Lobby

Bedroom

Others

Public Facilities

OFF_STREET_PARKING
Elevator
SMOKE_FREE_PROPERTY
UNCOVERED_PARKING
COVERED_PARKING

Hotel Services

_24_HOUR_FRONT_DESK
Multilingual staff
Luggage storage
Porter

General

SELF_PARKING
Terrace

Things to Do

Garden
Wine tasting room

Business Facilities

Computer station

Food and Drinks

Buffet breakfast
TEXT
BREAKFAST_AVAILABLE
TEXT

Transportation

Garage
PARKING_LIMITED_SPACE

Connectivity

WIFI_ACCESS
TEXT

Accommodation Policy & General Information in Grand Hotel Europe

IMPORTANT_NOTICE

Parking height restrictions apply.

Minimum Age Policy

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General Information

Popular Facilities
Check-In / Check-Out Time	From 16:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Grand Hotel Europe	177
Number of floors in Grand Hotel Europe	5
Another facilities in Grand Hotel Europe	OFF_STREET_PARKING, Elevator, SMOKE_FREE_PROPERTY, UNCOVERED_PARKING, COVERED_PARKING

Frequently asked question in Grand Hotel Europe

What Time is Check In & Check Out at Grand Hotel Europe?

Check-in time at Grand Hotel Europe is staring from From 16:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Grand Hotel Europe provide breakfast?

Yes, Grand Hotel Europe provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Grand Hotel Europe?

Grand Hotel Europe is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Grand Hotel Europe have?

Grand Hotel Europe has 5 floors.

How many rooms are available at Grand Hotel Europe?

Grand Hotel Europe has 177 rooms in total.

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More Reviews from Other Guests in Grand Hotel Europe

Overall Ratings & Reviews Grand Hotel Europe

Other sources (141)

8.4

Very Good

From 141 reviews

Cleanliness

9.0

Room Comfort

7.8

Service and Facilites

8.6

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Traveler Reviews Grand Hotel Europe

Number of reviews per page

Top reviews

Azmeet

with Children

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

It was really clean and excellent customer service.

Vivian

Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Brian

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

No parking No Working AC rude staff don't go

Christopher

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Clean updated room and helpful staff

Catherine

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Michael

Family

8.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

The hotel was beautiful. The location was great, right by a bus stop that took you easily into Lucerne and runs frequently. The breakfast was great- combination of European and American. Beautiful view of Lake Lucerne and the mountains. Cons: our room was hot, the ac system did little to cool the room, we had to sleep with the windows open and the hotel provided a fan on request. It might be better to have a room facing the lake in a lower level if this is an hard stop for you. Also, the shower made no sense. I am not even 5 feet tall and could not stand to shower unless my head was in the window box. The fifth floor is a new addition. Not sure who designed the bathroom - but it was terrible.

Raul

with Partner

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Staff was super helpful and accommodating

Lisa

Family

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Quiet hotel with lovely, clean rooms. Staff was very nice and the breakfast was a nice benefit.

Thais

with Children

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Our stay with 2 young kids was comfortable. We arrived late at night; checkout was easy, and the staff was helpful. Parking was across the street, which is not terrible but can be inconvenient. Breakfast had a variety of options, and the staff was accommodating. Rooms were clean and the bed was comfortable. Overall, we had a great experience.

Usha

Leisure Family

10.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

A lovely scenic place . It is near the bus stop Great front desk staff Excellent service and wreath breakfast buffet

Peter

Leisure with Partner

10.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

Overall this hotel was decent and I would stay again. 1. The air conditioning is quite weak, somehow I don't think the conditioner is sized correctly for the room's cubic area as it took ages for it to change the temperature - with the windows closed, and radiator off. The hotel is evidently well-insulated but getting rid of excess heat is an issue. 2. Car parking - specific numbered spaces are allocated but multiple times cars were parked in different spaces, including the one assigned to me - just a free for all. There's no real need to allocate a specific space though as long as the hotel doesn't over-provision, which I don't think they would. 3. Breakfast - the selection was diverse but some staff members are much better than others at helping - there's a clear gap in the training levels with some who are really good and some not so great. The hotel caters mainly to tour groups and I think there were maybe half a dozen non-group customers staying at any one time.

Anna

Leisure with Partner

10.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

Highly recommend this Hotel. We got upgraded (a lovely surprise) to a room with view over Lake Lucerne, beautiful. The room was spacious and very clean. The staff were always friendly, very helpful. A bus stop outside the hotel was perfect to get into Lucerne but walking along the lake on the pathway to Lucerne was preferred, easy, safe, entertaining and just stunning. The common areas of the hotel were inviting and very comfortable. Breakfast had enough variety to please everyone, delicious. Thanks for our perfect stay.

Nina

Leisure with Friends

10.0

/10

Reviewed 56 week(s) ago

Expedia Group verified review

Walkable but convenient to the bus stop and the hotel provides a bus pass! Great Mountain View’s along with lovely landscaping. Breakfast buffet nice but not varied so by day 4 we were bored of choices. Had to have a fan brought to room as AC was inadequate except in the hallway which was really cold. Would definitely stay here again though!!!

Ronnie

with Friends

10.0

/10

Reviewed 57 week(s) ago

Expedia Group verified review

Love love this hotel. It was very clean and staff are super friendly. I’m definitely staying here again and will recommend everyone to check this place out. We took advantage of the bus right in front of the hotel. You can cross the street and be at the most peaceful part of Lake Luzern. I enjoyed my walk and dipping my feet in the lake. I can’t wait to go back! Oh and the breakfast was heavenly.

Rhonda

6.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

Property was nice enough but kind a ways down the walk

Patricia

Leisure with Partner

10.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

We were off to a wedding that day and were allowed early check in to dress. The staff was very welcoming and helpful. We used our bus pass to easily get to town.

Denise

Leisure Family

10.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

Amazing rooms so large and comfortable.

Aaron

Leisure Family

8.0

/10

Reviewed 60 week(s) ago

Expedia Group verified review

Hotel is in the nice and quiet area of Haldenstrasse. Its about 10 min drive to the train station. Ensure that you got everything in the "downtown area" like shopping, food and etc. Considering this is in Luzern everything is closed almost after 9:00 pm except maybe some kebab and pizza place or Mcdonalds and Burger King. We got the lakeview front room. However the view is not full due to some treees and building in front. I dont recommend if you want the view but worth if you want the extra room size. For the amenities, towels are replaced and beds are made. I dont believe the room is cleaned except for taking out trash. There were 2 still and 2 sparking water on 1st day that were not replaced. Also included is free breakfast. It's a standard western breakfast buffet. Its a great positive since most food in the city are expensive. Theres also a free luzern city card that allows free bus and boat ride for your duration of stay.

Bing

Leisure Family

10.0

/10

Reviewed 61 week(s) ago

Expedia Group verified review

Great location, beautiful hotel. Room was clean and spacious with a window and a balcony.

Mahesh Prasad

Leisure Family

4.0

/10

Reviewed 62 week(s) ago

Expedia Group verified review

They asked (and we had to pay) extra charges for our daughter even though we had booked a quadruple room. The shower ceiling was too low. We were not able to shower without hitting our heads and shoulders.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.