Hanns House

Excellent location, helpful staff, nice decor, comfortable room

Great location and most spacious room to handle both personal and work needs

I recently stayed at Hanns House Taipei, and unfortunately my experience was very disappointing. After a 14-hour flight, I arrived around 1:30 PM and appreciated that the hotel allowed early check-in. However, when I woke up later that evening, I discovered the toilet seat in my room had not been properly cleaned. Since it was already late, I chose not to call housekeeping and ended up cleaning it myself. The bigger issue was a misleading promotion on the hotel’s website. The promotion page stated that guests staying two nights would receive two bowls of beef noodle soup. I even took a screenshot of the page. The advertisement did not mention that the promotion only applied to bookings made directly through the hotel. When I asked the front desk, I was told the offer did not apply because my reservation was made through Expedia. After several emails discussing the issue, the hotel removed the promotion from their website but still refused to honor it. The responses I received felt dismissive and did not reflect the level of service expected from a 4-star hotel. The value of the soup (around TWD 400) is insignificant compared to the approximately TWD 11,000 per night room rate. This was never about the money—it was about transparency and customer service. Instead of resolving the issue with a simple gesture of goodwill, the hotel chose to argue the point and deny responsibility. I travel frequently and have stayed in many hotels, but this is one of the most disappointing

Clean room, nice staff

Wry convenient location near 101

The staff was very nice and the room was cleaned and well maintained

Large and clean rooms. Extremely friendly staff and the self serve laundry services are excellent. Would come again!

Clean room and courteous staffs

Staff was extremely polite and helpful. I will stay here again on my next trip.

Staff was great, room was spectacular

The room and staff are great. My only concern was that I purchased the breakfast as an add on when I booked the room, and I found out that my fellow traveling companions didn’t purchase the breakfast and planned to have breakfast outside the hotel. I believe the breakfast plan was an add on purchase that didn’t affect the room rate. When asked if I could get a refund for 4 of the 5 days, I was told that it was part of the booking package and was not eligible for a refund. If the breakfast is truly an add on purchase, then I believe I should have the option to cancel as it doesn’t affect the room rate. It’s not the end of the world, but I feel as if I am wasting 4 days of breakfast costs as I will not be utilizing the food service. I want to try other local breakfast options to truly experience the local culture. If the breakfast purchase didn’t affect the cost of the rest of my booking, then I feel I should be able to be refunded, especially since the pre purchased cost was roughly the same price if I purchased at the time of consumption. If the pre purchase is discounted, then I should be able to be refunded at the discounted rate. I believe there should be some flexibility considering this is the hospitality industry. Again, the staff was very polite and just doing their job, but perhaps the corporate policy might be amenable so patrons do not feel like they are wasting money. Thank you for your concern.

Self serve laundry was a plus until the bill came . $65 usd for 3 loads of self serve laundry was way overpriced . Other than that the hotel is nice .

Front desk lady is not very welcoming. Good location and I like their spacious rooms. However, there is no special customized service I guess it’s okay for the price.

The area around the hotel is good, with many large shopping centers within walking distance. However, I was very disappointed with the hotel’s facilities. There was poor ventilation, the staff service was lacking, and even basic amenities such as the hairdryer were not strong enough

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Breakfast is above and beyond your standard American breakfast package deal. The hotel and room are impeccably designed with a spectacular shower, comfortable bed, and a nice mini-kitchen. My only complaint as with many hotels is that I wish there were more drawers so I didn’t have to live out of my suitcase. A great stay otherwise!

All good!

Good location and service. Full of design hotel.

The room was nicely

Excellent