Apartment in Gading Serpong

This hotel located in city center of serpong city. And this Hotel has a wonderful swimming pool for kids and adult size. And for breakfast food the taste is very good taste. Very recommended hotel for family staycation with kids. Thanks Vega Hotel

A lot of people scream and coughing very loud.

I was arriving late at night (around 10pm) for check in. Everything was perfectly smooth (check in process fast and clear). I also request for early breakfast for 4 pax by box for the next morning to be ready at 5.30am. The staff noted my request then I left to my room with my husband and parents. Room is clean and well maintained (considering that this is 2-3 stars facilities) Here ' s some troublesome part begin. 1. The lift. Fame still use insert card system in the lift for access guest room floor which I tried around 10 minutes but it doesn't work. Luckily there ' s security escorting other guest he showed us how it works. And the inserting system really troublesome as you have to pull out the card as fast as you can and enter the floor number as fast as you can. It ' s really crazy how they can implement this system which is not efficient (when you have tapping card system) 2. Early Breakfast Box Request. Here ' s the part where I was truly disappointed with the service and I don't ever think to ever stay at fame again. I came down to reception at 5.28am find out my breakfast box that I have requested last night wasn't there yet. The reception guy directly went to kitchen and they process my boxes. The reception guy then return to the desk and play with his phone. 5.35 am other guest which is lady in chinese decent directly went to the kitchen requesting her 2 boxes as well. Still no action taken by your front office guy as he ' s busy with phone. I watched in front of my eyes that your staff give my 2 boxes to that lady. Which she ' s coming later than me and that lady left earlier than me. I approach the kitchen and found out they have to make again from beginning the 2 boxes which means another waiting time for me that have been waiting from 5.28am. There ' s no gesture of apology come from your staff (front desk or kitchen) and even your front desk guy busy to blame your kitchen staff for this case.

Strategic location and Good place to staycation.

Good for family stayvacation and close to culiner.

Great staff! Nice stayy recommended hotel.

Very not recommended hotel to stay.

I got a cockroach on my bedsheet and it crawled around my legs in my sleep. Please fix this.

Actually the hotel is unique. But the service is lacking, not friendly, there is no smile from the reception at the front when checking in. Finally I canceled this accommodation, please improve the service at the front. So that it is pleasant for guests who want to stay there.

I ordered Premium room 3 King 's bed and 1 Twins, where I only got 3 breakfast from 3 king rooms (per day) and 2 breakfast from Twins (per day). While by default, per King room. Should give 2 paxes breakfast, as I paid and choose for Room with breakfast! And in result I need to pay for IDR 900k for breakfast additional paxes. So incovenience.