All you need to know about status and policy of flights during Corona Virus Outbreak.

Partner with Us
My Booking
Log In
Always Know the Latest Info
Subscribe to our newsletter for more travel & lifestyle recommendations and exciting promos.

Traveloka Editorial

27 Oct 2020 - 2 min read


Due to COVID-19-related safety concerns, the Jakarta leg of ONE OK ROCK has been postponed. If you have bought a ticket, we understand that you might have a few concerns. Don’t worry, we’ve compiled a list of FAQs below for further information on the event and your e-voucher.

Frequently Asked Questions
Q: When is the new concert date?

A: At the moment, a new date has not been announced, but once a date is confirmed, we will tell you the good news on Traveloka,, and PK Entertainment’s Instagram account Stay tuned!

Q: How can I refund my ticket?

A: You will receive an email on December 14 with the guidelines for the refund process as well as a link to the refund form to fill in. The guidelines and refund form can also be accessed from the website. Refunds are only applicable for ONE OK ROCK EYE OF THE STORM ASIA TOUR 2020 JAKARTA DAY 1 & DAY 2 scheduled for 30 & 31 May 2020.

Q: Is there a deadline for refund requests?

A: Refund requests can only be made between 14-31 December 2020. If you have not made the request to refund your ticket by 31 December 2020 (11:59 PM, GMT + 7), your ticket will still be active and can be used once the new schedule has been set.

Q: How long is the refund process?

A: The process will take approximately 30 working days after the refund request period ends (starting from 01 January 2021).

Q: Will the full amount of the ticket be refunded?

A: The amount of refund you receive will be the ticket price you paid during purchase plus tax. Ticketing admin fee & convenience fee will not be refunded.

Q: Can I do a partial refund for my transactions? I.e. Only refund 1 out of 2 tickets made in 1 transaction

A: Unfortunately, partial refunds are not available. If you choose to request a refund, all tickets purchased in one transaction will be refunded.

Q: What if I want to keep my ticket, do I need to do anything?

A: No need to worry about anything! Make sure you keep your booking confirmation safe. We will send an e-ticket to your email 7 days prior to the show with the new concert schedule.

Q: I won’t be able to come to the rescheduled concert. Can I hand over my ticket(s) to a friend?

A: As per the terms and conditions you’ve agreed on upon purchasing, ticket(s) are non-transferable. However, if you are unable to attend with a valid reason to hand your tickets over to someone else, please contact us through Requests to transfer tickets will be reviewed case by case, so make sure you have supporting documents that can be used to validate your reasoning.

Q: Will the event be canceled? What happens if it does get canceled?

A: As of now, the event won’t be canceled. Based on the information that we’ve received from the promoter, this event will be rescheduled to a safer date. However, should we receive any news of cancelation, we will take proactive actions to make sure that you are properly cared for.