Your booking is fully refundable as long as you submit your request more than 24 hours before your pick-up time. After that, your booking is non-refundable. 

To request a refund, please follow these steps:

1. Open your Traveloka App
2. Go to My Booking.
3. Open your Car Rental e-voucher.
4. Scroll down to the Manage Refund section.
5. Tap the Manage Refund section.
6. Tap the See Refund Procedure button. 

Have an issue with your refund?

See what you can do.