Help Center - Flights

I’ve checked in online, but Traveloka notified me that my flight was changed by the airline. What should I do?

Traveloka notified me that my flight was changed after I rescheduled directly with the airline — what should I do?

What should I do if the airline changes my flight route?

I’m already at the airport and the airline changed my flight, what should I do?

My Flight has been Canceled by the Airline or Rescheduled by the Airline

How to find out if my flight has been changed by the airline?

What are “Flight Changes” and the Special Recovery Policy?

What to do when airlines change my flight without Traveloka notification?

Will I get a refund if my flight gets canceled by the airline?

Why did my flight get canceled/changed by the airline?

How to Refund PCR Test Service by Lion Air Group

Updates on Travel Regulations during COVID-19 Outbreak

Are infant passengers and/or child passengers allowed to board the plane?

What COVID-19 test results can I show, if there is no PCR or antigen test service in my hometown?

Can I get tested for COVID-19 at the airport?

Can I still be allowed onboard if my COVID-19 test results have not been issued?

Flight Travel Documents during the PPKM