1. Claim form & event chronology
2. Copy of KTP or the front page of your passport
3. Copy of policy
4. Ticket(s) & boarding pass
5. Letter of statement from airline/Traveloka
6. Boarding pass or ticket with new schedule
7. Payment of invoice travel costs (including refund information)
8. Baggage tag issued by the airlines (for Baggage Delay)
9. Baggage receipt that contains the time & date the baggage was received (for Baggage Delay)
10. Other documents if needed