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Help Center - travelokaPay

I Already Paid for My Reschedule Booking, But the Ticket is Not Issued

You can make payment for your reschedule booking automatically after you reschedule.

Non-Transfer Payment

If you use a non-transfer payment method to make your reschedule payment, then after the payment is successful, the system will immediately issue your latest reschedule ticket.

Transfer Payment

If you use transfer and ATM payment methods, please ensure that you follow all payment instructions including entering the appropriate account number and payment amount so that your payment can be processed automatically by the system.

Payment Problem

If after you have made a payment, but after 10 minutes you have not received your ticket, then immediately upload / upload your proof of payment by:

1. Go to the traveloka app

2. Tap My Booking menu

3. Open your reschedule order

4. Then tap upload your proof of payment. The manual verification process takes 60 minutes after you successfully upload proof of payment.

Note :

If the steps above cannot be done, then please contact us via Contact Us and enter your proof of payment.

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