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JW Marriott Gold Coast Resort & Spa
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JW Marriott Gold Coast Resort & Spa
Hotels
9,0
/10
Exceptional
973 reviews
What Guests Say About Their Stay
Lee
10,0
/ 10
Very comfortable beds and clean rooms. Facilities were great condition. Find the service great but slow at times.
Yunus
10,0
/ 10
This best 5star hotel in the gold coast with large swimming pool area and the best bathroom. Thanks to super friendly receptionist Anguyen who greeted us with lovely smile and provided complementary 4 water botlles which is the best customer service skill that I’ve ever seen during my holiday in gold coast Australia.
Ye
10,0
/ 10
Overall, the hotel offered an excellent experience, and the children thoroughly enjoyed their stay. However, there was a significant issue during dinner service. After queuing, being seated, and placing our order, we endured a wait of over an hour before the first dish arrived, primarily due to insufficient staff. This delay not only disrupted our rest but also threw off our daily schedule.
In the Area
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158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in JW Marriott Gold Coast Resort & Spa
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What's around JW Marriott Gold Coast Resort & Spa
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158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217
Discover More About JW Marriott Gold Coast Resort & Spa
Location
JW Marriott Gold Coast Resort & Spa is located in area / city Surfers Paradise.
About JW Marriott Gold Coast Resort & Spa
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from JW Marriott Gold Coast Resort & Spa exclusively for you.
JW Marriott Gold Coast Resort & Spa is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at JW Marriott Gold Coast Resort & Spa.
All facilities in JW Marriott Gold Coast Resort & Spa
Others
Things to Do
- Romantic proposal packages
- Hot tub
- Outdoor pool
- Picnic area
- Garden
- Beach towel
- Shops
- Beach umbrella
- Spa
- Marina
- Pool cabanas (surcharge)
- Waterslide
- Pool sun loungers
Hotel Services
- Tours
- Multilingual staff
- Laundry service
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
General
- Banquet
- Ballroom
- Smoking area
- Terrace
- Lockers
- Parking
- Parking (surcharge)
- Lazy river
Business Facilities
- Conference center
- Business center
- Meeting facilities
- Conference room
- Conference rooms
- Computer station
Public Facilities
- Others
- Elevator
- Restaurant
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children games
Transportation
- Valet parking (surcharge)
Nearby Facilities
- Souvenir shop
Sports and Recreations
- Fitness center
Kids and Pets
- Supervised childcare
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in JW Marriott Gold Coast Resort & Spa
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately AUD 49.50 for adults and AUD 30 for children
- Covered self parking fee: AUD 24 per day (in/out privileges)
- Covered valet parking fee: AUD 45 per day (in/out privileges)
- Nearby parking fee: AUD 5 per day (3281 ft away)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: AUD 75.0 per night
- Credit card charges are subject to a surcharge of 1.95 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: AUD 100 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 00:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at JW Marriott Gold Coast Resort & Spa | 223 |
Number of floors in JW Marriott Gold Coast Resort & Spa | 28 |
Another facilities in JW Marriott Gold Coast Resort & Spa | Romantic proposal packages, Hot tub, Outdoor pool, Picnic area, Garden |
Frequently asked question in JW Marriott Gold Coast Resort & Spa
What are available facilities at JW Marriott Gold Coast Resort & Spa?
There are top facilites at JW Marriott Gold Coast Resort & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Gold Coast Resort & Spa?
The standard check-in time at JW Marriott Gold Coast Resort & Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does JW Marriott Gold Coast Resort & Spa provide breakfast?
Yes, JW Marriott Gold Coast Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in JW Marriott Gold Coast Resort & Spa
Traveloka (4)
Other sources (969)
9,0
Exceptional
From 969 reviews
Cleanliness
9,2
Room Comfort
9,0
Service and Facilites
9,2
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Traveler Reviews JW Marriott Gold Coast Resort & Spa
Number of reviews per page
20
40
Top reviews
Julianne
Leisure Family
6,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We love the Marriott and have been coming for years but was super disappointed to have such a late checkin when we only were staying one night. The kids missed the slide as it closed at 4pm and opened too late in the morning which was the main reason we stayed (the pool). If these hours were extended it would be helpful! Other than that everything else was as expected and we had a nice comfortable stay.
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peter
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Excellent service
Lee
Leisure with Children
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Very comfortable beds and clean rooms. Facilities were great condition. Find the service great but slow at times.
Yunus
Leisure with Children
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This best 5star hotel in the gold coast with large swimming pool area and the best bathroom. Thanks to super friendly receptionist Anguyen who greeted us with lovely smile and provided complementary 4 water botlles which is the best customer service skill that I’ve ever seen during my holiday in gold coast Australia.
Ye
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Overall, the hotel offered an excellent experience, and the children thoroughly enjoyed their stay. However, there was a significant issue during dinner service. After queuing, being seated, and placing our order, we endured a wait of over an hour before the first dish arrived, primarily due to insufficient staff. This delay not only disrupted our rest but also threw off our daily schedule.
Read More
Elena
Leisure Family
6,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Overall experience was great but cleanliness was not up to Marriott standard. Definitely needs improving.
Sophie
10,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Main reason we picked the Marriott was the lagoon pool which was lovely. It is very popular with families on the weekend so if you are looking for a quiet stay it would be better to stay mid week. The room was very comfortable. Food was nothing exciting but so easy to get an uber to restaurants/cafes.
Damien
10,0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
JW, I love ya!
Sunny
Leisure with Partner
10,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Love this place, from fantastic staff that greet you when you first arrive to the great food at both the teppanyaki and breakfast restaurants the food is spectacular and as we were celebrating my partners birthday the staff had organised a beautiful wine and dessert in our room on check in, it is these small gestures that will keep us coming back. thank you to all the staff and personnel at the resort. it was a wonderful experience as always staying here. all the amenities and activities such as fish feeding at the resort reef pool were a bonus and adds to the experience.
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Shari
Leisure Family
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Jw Marriott Resort always amazes me. The facilities and lagoon are beautiful
Stacey
Leisure
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
.
Chi Jui
Leisure Family
6,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Stayed at JW Marriott Gold Coast Resort with my family for 3 nights. The overall experience was pretty underwhelming compare to other JW Marriotts I have strayed at.
Staff was friendly, but something was off with their internal communication or job assignments. Three different staff greeted me when I was inline waiting to check in, the group in front of me was taking a bit of time, so a staff tried to find openings at other counters, so I don’t have to wait for too long, I didn’t mind waiting a bit, but this was nice of them.
After check in, we were taken to our room, and staff told us our bags will follow. 30 mins passed, nothing came. We called and asked for our bag, but the staff that answered the phone sounded clueless, but say he will check. Another 30 mins passed, nothing again, so I went down to check for our bags and to find our bags by the door of the hotel, unattended. Though we got a little apologie card after, this was a bad start of the stay.
For cleanness issues- the breakfast area was really busy, with kids running around and stuff. Again, I don’t mind, it’s a resort, but the cleanliness needs a lot of work. The tables we were brought to stuff had bits of food on the table, on the chair and on the ground, it was pretty nasty…
Overall, the hotel was fine. I am sure our luggage situation was an overlook, but the cleanliness really needs a lot of work.
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damien
Leisure
10,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Don’t need to leave the hotel,
Anth
Leisure with Children
10,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Jw Marriott is an excellent resort for the family, we had a great experience, 5 star service and the staff were extremely helpful and kind. We definitely will be going back for another holiday
Dustin
Leisure with Children
10,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Unreal property
Rania
Leisure with Children
10,0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Amazing resort you feel like your overseas. The staff are all Amazing and friendly service is perfect from the moment you walk in. They have so much for the kids to do. We had an amazing time here cant wait to come back.
kevin
Friends and Family
10,0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Wonderful from check in by Yvette who was so helpful and informative all the way to check out
Great staff and great service even though hotel was full
kevin
Friends and Family
10,0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
From reception to check all was fantastic
Great staff who were so friendly even though the resort was busy and they were busy too
Kristy
Leisure with Partner
6,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Hotel Room and facilities were great. Misbehaving children at breakfast and around the pool ruined what could have been a lovely stay.
David
6,0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Definitely not a high class JW!
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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