Oaks Melbourne on Collins Suites

Excellent location, friendly staff and very clean

Location of this property is fine, a 15 min walk to the mall or the convention centre. The rooms are basic. Do not book an internal room- horrible. The pool is a swamp with 30cm of green water in the bottom. Staff were nice but don’t recommend propertty

Clean room. Convenient location.

Only small gripes re Nespresso machine leaking and the hot water only being luke warm, the room and service was excellent.

Good location, check in staff great, However the room was average at best, had a weird smell, and the bathroom/ toilet was disgraceful. Tiny and nonexistent water pressure I doubt I’ll be back

I paid for a balacony suite and was not given one. When I asked for a room change it was denied.

Nice spacious room, comfortable bed, great location.

This studio apartment was very noisy and lacked blockout blinds. The beds and pillows were not up to scratch. Hot water in the shower was “warm water” at best

I stay here all the time because the heater in the room isn’t climate controlled by the hotel. You can choose your own temperature. I’ve stayed elsewhere where you can’t turn the heater up or even get it off air con. Thé soap and shampoo supplies at oaks smells amazing too.theres a mini mart pretty much next door to buy food to heat up in the rooms microwave etc. it such a convenient hotel to train station . Love it

Easy walk to shops and transport. Room clean and modern

Very disappointed in this hotel. Bathroom exhaust fan did not work, bathroom shelf hanging loosely, bathroom soap dispenser fell off wall. Dishwasher did not work. Reported to reception on day 1, was told maintenance would come and rectify problems. No one showed over the next 4 days. We paid a very inflated price due to F1 weekend, 4 times the normal price which we were prepared to pay for a nice room. Unfortunately we did not get it. On the plus side location was great.

The property was extremely tired and run down. The door lock of the 1st room we were assigned stuck and would not open without several attempts using both hands. We drew a line when we were inside the room and the door would not open, effectively locking us in inside. We asked and where given a 2nd room. The shower in that room had a leak at the wall so that when you turned the shower tap on, it sprayed water like a fountain up over the show curtain all over the bathroom, pooling puddles of water that leaked into the bedroom. We had to use a towel to cover the leak. The refrigerator also did not work at all and so items in the refrigerator was room temperature. The staff were good in relocating us but the property is tired and badly needs maintenance.

Oaks Collins Street is my go-to when I’m in Melbourne. It is close to Southern Cross station and there are frequent trams running on Collins Street. There is a small IGA supermarket two doors away and numerous eateries within walking distance. While the rooms may be dated they are clean, well equipped with a full kitchen and very comfortable. I highly recommend.

The hotel is in a good spot with a convenient IGA a few doors down.

Nice clean rooms, Bed was very comfortable Coffee facilities stuff a very friendly overall a very nice experience

Staff were lovely but fridge did not work and shower had problems with water coming out of all joints. I am sure this was fixable with ongoing maintenance.

The bathroom layout/design is *terrible*. Zero flat surface put putting things down, the shower splashes water everywhere, the basin is too close to the wall. Additionally, the two rows of cupboards above the kitchenette are far too high up for anyone to reach in. The bedside tables are too small, and should have power outlets/USB (like any other normal hotel has).

Average rooms

Was pretty good 👍👍

The room is a tip. Stinks like wet mould and room is like student accommodation. Get what you pay for.