Ghent Marriott Hotel

Wonderful staff on the bar and at breakfast, very helpful and welcoming. Incredibly rude staff on reception, not helpful, didn't communicate charges or help with useful information. Wonderful location, great breakfast, comfortable beds.

Det bliver nærmest ikke mere centralt i Gent end på dette hotel hvor restauranten ligger lige ned til kanalen. Super god seng og virkelig pæne værelser. Den ene elevator var i stykker, hvilket skabte lidt kø, men ikke noget der ødelagde opholdet. Parkering lige under hotellet, omend lidt dyrt, men det er prisen i Gent. Rigtig fin morgenmad i de gamle, historiske lokaler. Resten af hotellet er nyistandsat og super flot. Vi kommer gerne igen næste gang vi skal til Gent.

Great hotel. Amazing location. Very large inside. Rooms appear recently renovated. Highly recommend. The hotel bar on the outside canal is great too.

Maravilloso hotel con muy buena ubicacion y muy buena atencion de su personal.

Here's a shorter version that's perfect for a review: Absolutely amazing stay! The staff was incredibly kind and attentive, the room was spotless and luxurious, and every detail exceeded my expectations. Highly recommend!

We stayed room only, clean large bedroom, fantastic location

Great view from canal facing room.

Great hotel and a perfect location.

My wife and I truly enjoyed our stay. The room was great but the staff was even better. Thank you for making our stay one to remember.

Ubicación inmejorable.

Love that we are right by the canal. Very convenient to everything. Rooms are big, facilities are clean and staff were amazing. We didnt spend much time here since we were here for the BTS concert in Brussels. We would’ve to stay here again when we’re back in Belgium.

Comfortable bed, quiet, but just a couple blocks from the old town square.

We were upgraded to a large suite which was nice More importantly, the hotel was clean, well situated, and had free food amenities for guests during the day. The staff was professional and courteous It was more pricey than other options, but we enjoyed the stay

Great stay lovely staff went the extra mile to make our stay very enjoyable. Good sized room very clean. Breakfast had a good choice of everything. Would definitely stay here again.

Excellent hotel. Helpful people in the reception that helped me get a room with a view. I have no complaints and lived it’s vicinity to the most beautiful canal in gorgeous Gent!

Wonderful location, but relatively small room

The Ghent Marriott hotel is excellent for a stay in this beautiful city. It has the best location, the nicest staff and very good facilities.

Great location, large rooms, very decent gym

Clean rooms great location

Very disappointing end to what could have been a good stay. The hotel’s location is excellent and the room itself was perfectly fine, which makes the poor service experience even more frustrating. The checkout interaction was frankly unacceptable. The front desk staff were rude, dismissive, and surprisingly argumentative over what should have been a simple guest query. Rather than listening or trying to help, the conversation became confrontational for no reason. Escalating the matter to the manager did not improve the situation—in fact, the same unhelpful and defensive attitude continued. What stood out most was the complete lack of customer service mindset. Mistakes or misunderstandings can happen anywhere, but professionalism, courtesy, and a willingness to resolve issues are the minimum one expects from hospitality staff, especially management. A hotel stay is judged not only by the room and location, but by how guests are treated. Unfortunately, the conduct of the staff at checkout left a very poor final impression, and based on that experience, I would not stay here again. And I recommend no one else does as well.