Hotel Industrie

Great location. Excellent breakfast included in the rate. Quiet. Comfortable. But be aware if you have mobility issues or heavy luggage, there is no lift and the rooms are on the third and fourth floors. We will definitely stay here next time we are in Leuven.

We arrived to check in to discover that the proprietor had made a mistake and given our Comfort room to somebody else. The only other room in the hotel was a Standard one. However the proprietor offered us a self catering apartment just a very short distance from the hotel. This was very comfortable and didn't spoil our stay at all. The proprietor and all the staff were very friendly and helpful.

When we arrived builders were erecting scaffolding all over the front of the building. It was difficult to get into the hotel due to the lorry parked in front of the entrance. There is no lift in the building so you have to climb up stairs which are quite narrow and with carpet which is not secured. We were shown our room on the 1st floor which was had a strong damp smell. We complained to hotels.com who did little to help other than to say to contact the hotel manager. When we complained we were offered another room on the top floor. This was secure and did not smell of damp. However the room had dampness in the bathroom, the furniture was badly stained so we could not place clothes on it. The double bed had been laid with single sheet on a very old and worn mattress topper, which we did not want to touch with our skin, do we slept that night with our under clothes on. At breakfast was the only highlight - lovely freshly baked bread. All told a waste of €100 at a hotel I could never stay at. Hotels.com should remove it from their website and refund our money as what is shown is nothing like the reality - dirty, dingy, dangerous and dilapidated.

Located in a great area of Leuven, the hotel looka nice from the outside, however it wasn't necessarily that clean of a room. It was a bit frustrating that I had to climb to the 4th level for my room, however they did warn about no elevator. The stay was nice, and Leuven is a nice town to stay in

Just stayed there one night (had flight in the morning from BRU). Great for a one night stay. It’s basically across the street from the Train Station. Easy walk to historic centre and lots of dinning options. No a/c which meant that I had to leave the windows open. It was a bit noisy with traffic and people on the street making noise.

Everything good but no electricity all night and in the morning - had to shower and pack in darkness so cannot leave a positive review.

The best location!

No A/C, need to request a fan, no elevator means a lot of stairs to climb if your room is on the top floor.

Convenient location, 3 minute walk from train station, 15 minute train to Brussels airport.

The ladies greeting you when you arrive seem annoyed that you are distracting them from their restaurant job. The stairs to the unit are long and steep. They could be a problem for many people, but the gentleman who helped us check in was quick to proactively offer to carry our luggage if we needed. The room was very dusty and dirty. This may be in part to the window needing to be open in order to get air circulation. The room setup is nice, but the air circulation is a problem because the sounds and smells from the street outside can be quite strong. These ridiculous tourist charges are not the properties fault, but the lack of transparency on them and the constant raising of them is an annoying extra that isn't explained and is off putting. The location is great, but there are many other properties in this area and some of them have to be better, but if you stay here it won't be a disaster, just not as pleasant as you would hope. As the property feels disorganized and most staff are not customer oriented.

The hotel has a highly convenient location across from the train station. Breakfast was nice & the rooms have the basics needed for any traveler. The building is older & sound insulation is a bit lacking. So, stick to reading to avoid disturbing your neighbors but expect to hear them whenever they flush a toilet.

Wonderful staff, fantastic location, and tasty breakfast.

Lovely atmosphere totally worth the cost

Fantastic location, right in front of the train station. Rooms are spacious, clean and well-designed. There is no kettle, but I knew this and bought my own! As mentioned by others, you have to climb up some steep flights of stairs. Not an easy task if you are less mobile or if you have heavy suitcases. I was on the second floor and had to climb up 4 flights of stairs. Breakfast was simple and tasty. The same could not be said of the dinner I had in the Café. Pricey and bland. Service (from all parties) was excellent and friendly. All in all, a great stay.

Great location good breakfast

Great location, friendly staff. It is quite noisy as on a busy square near the station and we needed to have the windows wide open as it was so hot.

Wonderful, romantic stay with a lovely breakfast

Great room with a fantastic view of the square

Friendly staffs, Good location, just 2 minutes walking from train station, and 10 minutes walking to the heart of city.

Good location; sound proof despite busy around (front of train and bus stations) Very friendly and dedicated staff to the customer Excellent mattress quality