The Casablanca Hotel

Hotels
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7,6
/10
Pleasant
1.003 reviews

What Guests Say About Their Stay

Michelle

10,0
/ 10
I was heading to Niagara for a wine festival and booked to staying overnight at the Casablanca. I unfortunately had a multi vehicle high speed accident on the highway. I was badly injured and headed to ER in an ambulance. My husband called to advise them that we would not be now to attend, and to just charge our credit card, and the lovely woman who answered the call AA uses us that she would just cancel the booking with no charge. With such fantastic customer service I will definitely book again.

Gary

10,0
/ 10
Great place for the money, great location, everything was fine however the AC did not seem to work. We did not alert the staff but overall it was fine.

Andrea

10,0
/ 10
We arrived late and left early. But that staircase is gorgeous! The room was comfortable and quiet. I will for sure go back.
In the Area
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4 Windward Dr, Regional Municipality of Niagara, Ontario, Canada, L3M 4E8

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
The Casablanca Hotel is a hotel is located at Regional Municipality of Niagara. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Casablanca Hotel

4 Windward Dr, Regional Municipality of Niagara, Ontario, Canada, L3M 4E8
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General
Near Gateway Niagara Information Centre

Location
When you stay at The Casablanca Hotel in Grimsby, you'll be on a lake, within a 5-minute drive of Lake Ontario and Peach King Centre. This hotel is 2.4 mi (3.9 km) from Fifty Point Marina and 8.3 mi (13.4 km) from Confederation Park.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Lake Ontario - 0.5 km / 0.3 mi
Oakes Road Dog Run - 1.3 km / 0.8 mi
Biggar Lagoon Wetlands - 1.4 km / 0.9 mi
Gateway Niagara Information Centre - 1.5 km / 0.9 mi
Forty Creek Distillery - 2.3 km / 1.4 mi
Fifty Point Conservation Area - 2.5 km / 1.6 mi
Peach King Centre - 2.6 km / 1.6 mi
Fifty Point Marina - 3.5 km / 2.2 mi
Puddicombe Estate Farms - 3.5 km / 2.2 mi
Objects to Desire - 4.1 km / 2.6 mi
Grimsby Museum - 4.2 km / 2.6 mi
Nelles Manor Museum - 4.3 km / 2.7 mi
Grimsby Public Art Gallery - 4.7 km / 2.9 mi
Beamer Memorial Conservation Area - 6.3 km / 3.9 mi
Steve McDonnell Leash Free Dog Park - 6.7 km / 4.1 mi

The nearest airports are:
John C. Munro Hamilton Intl. Airport (YHM) - 38.2 km / 23.7 mi
Billy Bishop Toronto City Airport (YTZ) - 78.5 km / 48.8 mi
Toronto Pearson Intl. Airport (YYZ) - 76 km / 47.2 mi

The preferred airport for The Casablanca Hotel is Toronto Pearson Intl. Airport (YYZ).

Renovations
The property will be renovating from November 23 2025 to December 31 2026 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Dining venue(s)
During renovations, the hotel will make every effort to minimize noise and disturbance.

Facilities
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, concierge services, and wedding services.

Business Facilities
Featured amenities include complimentary wired internet access, a 24-hour front desk, and luggage storage. Planning an event in Grimsby? This hotel has 8719 square feet (810 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.

Rooms
Make yourself at home in one of the 78 air-conditioned guestrooms. Your Select Comfort bed comes with premium bedding. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

All facilities in The Casablanca Hotel

Entertainment Facility The Casablanca Hotel
Entertainment Facility
Functional Hall The Casablanca Hotel
Functional Hall
Common Space The Casablanca Hotel
Common Space
Lobby The Casablanca Hotel
Lobby
Exterior The Casablanca Hotel
Exterior

Things to Do

  • TV lounge
  • Spa
  • Indoor pool
  • Fitness center

Hotel Services

  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Wheelchair accessible
  • Accessible parking
  • Accessible bathroom

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Parking

Transportation

  • Bus/truck parking

Business Facilities

  • Conference rooms

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in The Casablanca Hotel

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher and a smoke detector
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Only Dogs Cats Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at The Casablanca Hotel
78
Number of floors in The Casablanca Hotel
8
Another facilities in The Casablanca Hotel
TV lounge, Spa, Indoor pool, Fitness center, Wedding service

Frequently asked question in The Casablanca Hotel

What are available facilities at The Casablanca Hotel?
There are top facilites at The Casablanca Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Casablanca Hotel?
The standard check-in time at The Casablanca Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of The Casablanca Hotel?
The Casablanca Hotel is a 3.5-star hotel.
How many floors does The Casablanca Hotel have?
The Casablanca Hotel has 8 floors.
How many rooms are available at The Casablanca Hotel?
The Casablanca Hotel has 78 rooms in total.
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More Reviews from Other Guests in The Casablanca Hotel

7,6
Pleasant
From 1.003 reviews
Cleanliness

8,0

Room Comfort

8,0

Service and Facilites

8,4

Sort by
Most Relevant
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Traveler Reviews The Casablanca Hotel

Number of reviews per page
20
40
Top reviews
Michelle
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I was heading to Niagara for a wine festival and booked to staying overnight at the Casablanca. I unfortunately had a multi vehicle high speed accident on the highway. I was badly injured and headed to ER in an ambulance. My husband called to advise them that we would not be now to attend, and to just charge our credit card, and the lovely woman who answered the call AA uses us that she would just cancel the booking with no charge. With such fantastic customer service I will definitely book again.
Read More
John
icon-
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The air conditioning was not working. It was inbearably hot. It was a terrible stay and I expect some sort of compensation for the terrible conditions@
Anthony
icon-Family
Family
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We found out at 7 pm that they had no A/C. Offered us $30 off or no charge if we didn’t want to stay. Everywhere in area was booked for different functions. A lot of very unhappy people. Very disappointing and with no notice very unprofessional. Safe to say will be last visit which is also disappointing because in past it was not a bad spot.
Read More
Benjamin
icon-with Partner
with Partner
4,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was a nice room. But the fact the ac was not working was bad. It was exhaustingly hot. Not to mention the windows dont open. I would expect a 1/2 price discount considering the uncomfortable sleeping conditions. But great location.
Arwen
icon-Family
Family
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The rooms were so hot, ac was set to the lowest but still blowing warm air. Was horrible and we only used the rooms to sleep, but not much sleeping happened due to the temperature, we were getting ready for a wedding, couldn’t do our hair or makeup due to the heat, showering was pretty much useless as well. Not even 5 minutes in the rooms and we were dripping buckets. It was cooler outside in 27 degrees Celsius + humidity. Was very unpleasant and uncomfortable
Read More
ANDREE
icon-Friends and Family with Friends
Friends and Family with Friends
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Although management knew for several days that the air conditioning was not working in the hotel, they failed to notify us, although we had booked months ago. It is obvious this hotel is getting ready for the wrecking ball. It was 30 Celsius outside, you can imagine what it was inside.... Only way to get any sleep was with a soaking wet bath towel over me. I felt sorry for the staff, and how could housekeeping clean a room in that heat? Dreadful.
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Michael
icon-Family
Family
2,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A/C not functioning during our stay Plus 30 degrees in our room and windows don’t open. Plumbing is disaster and the there is a bad smell In hallways and rooms. Just got 50 bucks back per night’s stay when looking for full refund. Manager was never available and conveniently was off on checkout. Just awful! Time to retire this place.
Read More
GLORIA
icon-Family
Family
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I’m all for giving a budget hotel some grace—after all, you usually get what you pay for. The hotel had a cute, quaint entrance with a beautiful staircase that made a great first impression, and the woman who checked us in was very kind and helpful. Unfortunately, that’s where the positives ended. The air conditioning didn’t work, the safe didn’t work, and neither did the bathroom light. There was also a very strange smell throughout the property. While the location was excellent, I wouldn’t recommend staying here, especially during the summer. The room was simply too hot to be comfortable, and the maintenance issues made for a disappointing stay.
Read More
Beverly
6,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Parking my was easy.
FREDERICK
icon-with Children
with Children
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Rooms were too hot. The AC was apparently down. But we were not notified until we got into our room. We were given 1 fan for our room. But we really needed two since we were staying in a suite and I had 3 kids with me a- a newborn, a 2 year old. And a 5 year old. The room was very hot and uncomfortable to stay in. Had we known the AC was down we would not have stayed there
Read More
Michelle
icon-
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Ac was not working properly.. I had 2 fans given to me and place was still sooo hot ..I was sweating the whole 3 days I was there
Joanne
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Though not the most modern,
Gary
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place for the money, great location, everything was fine however the AC did not seem to work. We did not alert the staff but overall it was fine.
Peter
icon-with Children
with Children
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The late night staff at the hotel was amazing, he did whatever he could to make our stay a little better. Unfortunately the day staff was angry and not helpful at all. There was always an excuse or reason as to why she could not do anything. We even witnessed her yelling at a family in the pool. The hotel was unbearably hot and unfortunately smelled quite bad. I am sure in its prime this space was great but it has definitely started to fall apart. Very sad.
Read More
Tamara
icon-with Friends
with Friends
2,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms were mouldy, some floors reeked of cigarette smoke, the roof and stairwells leaked, and buckets were placed around the hotel to catch the water. Air quality is so poor that it cannot be healthy.
Cassandra
icon-Friends and Family Family
Friends and Family Family
2,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel was very hot in rooms. No fans available - asked front desk several times. Windows can’t open to get airflow. Rooms are very dated. No bar or restaurant in hotel.
Elton
6,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel doesn't have a/c in rooms
Glenn
icon-
4,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was ok but had a worn look to it. What bar? The bar & restaurant were closed Saturday at 5 pm ! To top it off I was charged $20.00 more than Expedia had confirmed with me a week before. All minor irrigations but I will not be back!
Bert
icon-Friends and Family Family
Friends and Family Family
4,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Check-in was good. Front staff were rude. Had to plunge my own toilet and cleaning rooms only done once every 3 days. Went swimming and got yelled at by front staff for having floating devices and toys in the pool that were already in the pool when we entered. Room was hot. No towels day two as we were told towels are brought in and not laundered on site. Overall terrible experience would not consider staying again.
Read More
Jose
icon-with Children
with Children
2,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Couldn’t sleep the hotel room was extremely hot and uncomfortable.
Number of reviews per page
20
40

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Lobby 4 The Casablanca Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7,6
Pleasant
From 1.003 reviews
Cleanliness

8,0

Room Comfort

8,0

Service and Facilites

8,4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Casablanca Hotel

Number of reviews per page
20
40
Top reviews
Michelle
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I was heading to Niagara for a wine festival and booked to staying overnight at the Casablanca. I unfortunately had a multi vehicle high speed accident on the highway. I was badly injured and headed to ER in an ambulance. My husband called to advise them that we would not be now to attend, and to just charge our credit card, and the lovely woman who answered the call AA uses us that she would just cancel the booking with no charge. With such fantastic customer service I will definitely book again.
Read More
John
icon-
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The air conditioning was not working. It was inbearably hot. It was a terrible stay and I expect some sort of compensation for the terrible conditions@
Anthony
icon-Family
Family
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We found out at 7 pm that they had no A/C. Offered us $30 off or no charge if we didn’t want to stay. Everywhere in area was booked for different functions. A lot of very unhappy people. Very disappointing and with no notice very unprofessional. Safe to say will be last visit which is also disappointing because in past it was not a bad spot.
Read More
Benjamin
icon-with Partner
with Partner
4,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was a nice room. But the fact the ac was not working was bad. It was exhaustingly hot. Not to mention the windows dont open. I would expect a 1/2 price discount considering the uncomfortable sleeping conditions. But great location.
Arwen
icon-Family
Family
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The rooms were so hot, ac was set to the lowest but still blowing warm air. Was horrible and we only used the rooms to sleep, but not much sleeping happened due to the temperature, we were getting ready for a wedding, couldn’t do our hair or makeup due to the heat, showering was pretty much useless as well. Not even 5 minutes in the rooms and we were dripping buckets. It was cooler outside in 27 degrees Celsius + humidity. Was very unpleasant and uncomfortable
Read More
ANDREE
icon-Friends and Family with Friends
Friends and Family with Friends
2,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Although management knew for several days that the air conditioning was not working in the hotel, they failed to notify us, although we had booked months ago. It is obvious this hotel is getting ready for the wrecking ball. It was 30 Celsius outside, you can imagine what it was inside.... Only way to get any sleep was with a soaking wet bath towel over me. I felt sorry for the staff, and how could housekeeping clean a room in that heat? Dreadful.
Read More
Michael
icon-Family
Family
2,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A/C not functioning during our stay Plus 30 degrees in our room and windows don’t open. Plumbing is disaster and the there is a bad smell In hallways and rooms. Just got 50 bucks back per night’s stay when looking for full refund. Manager was never available and conveniently was off on checkout. Just awful! Time to retire this place.
Read More
GLORIA
icon-Family
Family
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I’m all for giving a budget hotel some grace—after all, you usually get what you pay for. The hotel had a cute, quaint entrance with a beautiful staircase that made a great first impression, and the woman who checked us in was very kind and helpful. Unfortunately, that’s where the positives ended. The air conditioning didn’t work, the safe didn’t work, and neither did the bathroom light. There was also a very strange smell throughout the property. While the location was excellent, I wouldn’t recommend staying here, especially during the summer. The room was simply too hot to be comfortable, and the maintenance issues made for a disappointing stay.
Read More
Beverly
6,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Parking my was easy.
FREDERICK
icon-with Children
with Children
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Rooms were too hot. The AC was apparently down. But we were not notified until we got into our room. We were given 1 fan for our room. But we really needed two since we were staying in a suite and I had 3 kids with me a- a newborn, a 2 year old. And a 5 year old. The room was very hot and uncomfortable to stay in. Had we known the AC was down we would not have stayed there
Read More
Michelle
icon-
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Ac was not working properly.. I had 2 fans given to me and place was still sooo hot ..I was sweating the whole 3 days I was there
Joanne
icon-Friends and Family Family
Friends and Family Family
8,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Though not the most modern,
Gary
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place for the money, great location, everything was fine however the AC did not seem to work. We did not alert the staff but overall it was fine.
Peter
icon-with Children
with Children
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The late night staff at the hotel was amazing, he did whatever he could to make our stay a little better. Unfortunately the day staff was angry and not helpful at all. There was always an excuse or reason as to why she could not do anything. We even witnessed her yelling at a family in the pool. The hotel was unbearably hot and unfortunately smelled quite bad. I am sure in its prime this space was great but it has definitely started to fall apart. Very sad.
Read More
Tamara
icon-with Friends
with Friends
2,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms were mouldy, some floors reeked of cigarette smoke, the roof and stairwells leaked, and buckets were placed around the hotel to catch the water. Air quality is so poor that it cannot be healthy.
Cassandra
icon-Friends and Family Family
Friends and Family Family
2,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel was very hot in rooms. No fans available - asked front desk several times. Windows can’t open to get airflow. Rooms are very dated. No bar or restaurant in hotel.
Elton
6,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel doesn't have a/c in rooms
Glenn
icon-
4,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was ok but had a worn look to it. What bar? The bar & restaurant were closed Saturday at 5 pm ! To top it off I was charged $20.00 more than Expedia had confirmed with me a week before. All minor irrigations but I will not be back!
Bert
icon-Friends and Family Family
Friends and Family Family
4,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Check-in was good. Front staff were rude. Had to plunge my own toilet and cleaning rooms only done once every 3 days. Went swimming and got yelled at by front staff for having floating devices and toys in the pool that were already in the pool when we entered. Room was hot. No towels day two as we were told towels are brought in and not laundered on site. Overall terrible experience would not consider staying again.
Read More
Jose
icon-with Children
with Children
2,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Couldn’t sleep the hotel room was extremely hot and uncomfortable.
Number of reviews per page
20
40