Enjoy Pucon

Hotels
7,4
/10
Pleasant
327 reviews

What Guests Say About Their Stay

Felipe
10,0
/ 10
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
David
10,0
/ 10
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Taylor
10,0
/ 10
Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
In the Area
See Map
Clemente Holzapfel 190, Pucon, Provincia de Cautín, Región de la Araucanía, Chile, 4920000

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Enjoy Pucon is a hotel is located at Pucon. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Enjoy Pucon

Clemente Holzapfel 190, Pucon, Provincia de Cautín, Región de la Araucanía, Chile, 4920000
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Others Enjoy Pucon
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Discover More About Enjoy Pucon

Location


Enjoy Pucon is a hotel is located at Pucon.

About Enjoy Pucon

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Enjoy Pucon.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Enjoy Pucon exclusively for you.

With all facilities offered, Enjoy Pucon is the right place to stay.

All facilities in Enjoy Pucon

Others Enjoy Pucon
Others

Hotel Services

  • Laundry service
  • Tours
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Casino
  • Health club
  • Garden
  • Spa

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area

General

  • Parking
  • Banquet
  • Reception hall
  • Terrace

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Business Facilities

  • Meeting facilities
  • Business center
  • Conference rooms

Sports and Recreations

  • Ski storage
  • Fitness center

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • Hair salon

Accommodation Policy & General Information in Enjoy Pucon

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Airport shuttle fee: CLP 16000 per person (one way)
  • Airport shuttle fee per child: CLP 16000 (one-way), (from 4 to 12 years old)
  • Pet deposit: CLP 142800 per stay
  • Pet fee: CLP 30000 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of CLP 80000 will be collected before check-in.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system and eco-friendly cleaning products
  • Safety features at this property include a smoke detector

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
16:00 - 04:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - 04:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Enjoy Pucon
151
Another facilities in Enjoy Pucon
Laundry service, Tours, Wedding service, Luggage storage, Porter

Frequently asked question in Enjoy Pucon

What are available facilities at Enjoy Pucon?
There are top facilites at Enjoy Pucon such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Enjoy Pucon?
The standard check-in time at Enjoy Pucon is starting from 16:00 - 04:00 while the latest check-out time is at Before 12:00
Does Enjoy Pucon provide breakfast?
Yes, Enjoy Pucon provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Enjoy Pucon?
Enjoy Pucon is a 3.0-star hotel.
How many rooms are available at Enjoy Pucon?
Enjoy Pucon has 151 rooms in total.
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More Reviews from Other Guests in Enjoy Pucon

7,4
Pleasant
From 327 reviews
Cleanliness

8,0

Room Comfort

7,2

Location

9,6

Service and Facilites

7,6

Sort by
Most Relevant
Preferences
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Traveler Reviews Enjoy Pucon

Number of reviews per page
20
40
Top reviews
Felipe
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
Read More
Pedro
icon-Business and Leisure with Partner
Business and Leisure with Partner
10,0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Everything was amazing! Will definitely stay there again.
Maria Cruz
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.
David
icon-Business and Leisure with Partner
Business and Leisure with Partner
10,0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Maria
icon-Friends and Family
Friends and Family
4,0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
Read More
Sarita
icon-Leisure
Leisure
10,0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

All good
Verified traveler
icon-Business
Business
6,0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Property needs a facelift. Not all floors are equal in condition. Quite disappointing for the beautiful area.
Amina
icon-Leisure with Friends
Leisure with Friends
6,0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
Victor
8,0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
Read More
joaquin
4,0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

Quiero expresar mi descontento por la experiencia que he tenido durante mi estancia en sus instalaciones. Inicialmente, reservé una suite y me asignaron una habitación que parecía haber sido adaptada de una bodega en el segundo piso, con vista a la entrada del hotel. El techo de madera hacía que cada paso de los huéspedes de arriba se sintiera como un riesgo de que se caiga. Esta situación afectó mi descanso, ya que cualquier movimiento de los vecinos de arriba, incluso ir al baño, me despertaba. En segundo lugar, me cobraron $400.000CLP como depósito para abrir el frigobar. A pesar de salir a cenar, al regresar, seguía cerrado. Tuve que llamar dos veces y esperar 40 minutos para que lo abrieran, ya que necesitaba agua para mis medicamentos. Por último, no había agua caliente. Tras el viaje, quería ducharme, pero no fue posible. Llamé dos veces y esperé 40 minutos para que lo solucionaran. Servicio de comida a la habitación llegó frío. El segundo día me hicieron UPG de habitación, luego de reclamar. Fue buena la atención al momento de reclamar.
Read More
YVONNE
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 150 week(s) ago

Expedia Group verified review

Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
CARLOS
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

Poor conditions and ugly staff …
Jorge
icon-Leisure with Children
Leisure with Children
6,0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

nice staff, well located. a little bit old.
LORENA
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 205 week(s) ago

Expedia Group verified review

Needs to be renovated , everything looks and feels old
Taylor
10,0
/10
Reviewed 209 week(s) ago

Hotels.com verified review

Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
Verified traveler
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 240 week(s) ago

Hotels.com verified review

Las instalaciones son antiguas, baño con sarro, aspecto sucio... las habitaciones necesitan una reforma total.
Verified traveler
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

I was in Pucon for my son's wedding. He had booked the Bambu Lodge for the wedding (3 nights) so I just needed a room for the first night in town. For ease I booked the Bambu lodge and then they cancelled on me so I needed to find a room for that one night and not being sure about other hotels I found (which had better ratings, but only a few ratings) I decided to stay at Enjoy. The pictures made it look awesome and liked the lakefront location. Well, the common areas were very nice, the location was great but the room was really dated, run down and in poor condition. I just figured this was the norm, it's a foreign country, first time there... It was also very loud until midnight or later so don't plan to go to bed early.
Read More
Felipe
8,0
/10
Reviewed 315 week(s) ago

Hotels.com verified review

Señoritas que recibieron o atendieron mi check in fueron muy serias, les falta aprender a sonreír. No me hacen ningún favor al atenderme, muy por el contrario, el favor se los hago yo al preferir su hotel. Falta de aseo en pasillos y ascensores. Pieza y baño muy cómodos y limpios y ordenados.
Verified traveler
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 318 week(s) ago

Expedia Group verified review

For the price, it’s good. Room spacious, view to the lake and had everything for a family room
Verified traveler
icon-Leisure Family
Leisure Family
2,0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

Property is old and not taken care of, bad management even though staff is very nice. The only good thing is the incredible view of the lake.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Enjoy Pucon

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7,4
Pleasant
From 327 reviews
Cleanliness

8,0

Room Comfort

7,2

Location

9,6

Service and Facilites

7,6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Enjoy Pucon

Number of reviews per page
20
40
Top reviews
Felipe
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
Read More
Pedro
icon-Business and Leisure with Partner
Business and Leisure with Partner
10,0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Everything was amazing! Will definitely stay there again.
Maria Cruz
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja.
David
icon-Business and Leisure with Partner
Business and Leisure with Partner
10,0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Maria
icon-Friends and Family
Friends and Family
4,0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
Read More
Sarita
icon-Leisure
Leisure
10,0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

All good
Verified traveler
icon-Business
Business
6,0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

Property needs a facelift. Not all floors are equal in condition. Quite disappointing for the beautiful area.
Amina
icon-Leisure with Friends
Leisure with Friends
6,0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
Victor
8,0
/10
Reviewed 115 week(s) ago

Hotels.com verified review

Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
Read More
joaquin
4,0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

Quiero expresar mi descontento por la experiencia que he tenido durante mi estancia en sus instalaciones. Inicialmente, reservé una suite y me asignaron una habitación que parecía haber sido adaptada de una bodega en el segundo piso, con vista a la entrada del hotel. El techo de madera hacía que cada paso de los huéspedes de arriba se sintiera como un riesgo de que se caiga. Esta situación afectó mi descanso, ya que cualquier movimiento de los vecinos de arriba, incluso ir al baño, me despertaba. En segundo lugar, me cobraron $400.000CLP como depósito para abrir el frigobar. A pesar de salir a cenar, al regresar, seguía cerrado. Tuve que llamar dos veces y esperar 40 minutos para que lo abrieran, ya que necesitaba agua para mis medicamentos. Por último, no había agua caliente. Tras el viaje, quería ducharme, pero no fue posible. Llamé dos veces y esperé 40 minutos para que lo solucionaran. Servicio de comida a la habitación llegó frío. El segundo día me hicieron UPG de habitación, luego de reclamar. Fue buena la atención al momento de reclamar.
Read More
YVONNE
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 150 week(s) ago

Expedia Group verified review

Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
CARLOS
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

Poor conditions and ugly staff …
Jorge
icon-Leisure with Children
Leisure with Children
6,0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

nice staff, well located. a little bit old.
LORENA
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 205 week(s) ago

Expedia Group verified review

Needs to be renovated , everything looks and feels old
Taylor
10,0
/10
Reviewed 209 week(s) ago

Hotels.com verified review

Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
Verified traveler
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 240 week(s) ago

Hotels.com verified review

Las instalaciones son antiguas, baño con sarro, aspecto sucio... las habitaciones necesitan una reforma total.
Verified traveler
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

I was in Pucon for my son's wedding. He had booked the Bambu Lodge for the wedding (3 nights) so I just needed a room for the first night in town. For ease I booked the Bambu lodge and then they cancelled on me so I needed to find a room for that one night and not being sure about other hotels I found (which had better ratings, but only a few ratings) I decided to stay at Enjoy. The pictures made it look awesome and liked the lakefront location. Well, the common areas were very nice, the location was great but the room was really dated, run down and in poor condition. I just figured this was the norm, it's a foreign country, first time there... It was also very loud until midnight or later so don't plan to go to bed early.
Read More
Felipe
8,0
/10
Reviewed 315 week(s) ago

Hotels.com verified review

Señoritas que recibieron o atendieron mi check in fueron muy serias, les falta aprender a sonreír. No me hacen ningún favor al atenderme, muy por el contrario, el favor se los hago yo al preferir su hotel. Falta de aseo en pasillos y ascensores. Pieza y baño muy cómodos y limpios y ordenados.
Verified traveler
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 318 week(s) ago

Expedia Group verified review

For the price, it’s good. Room spacious, view to the lake and had everything for a family room
Verified traveler
icon-Leisure Family
Leisure Family
2,0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

Property is old and not taken care of, bad management even though staff is very nice. The only good thing is the incredible view of the lake.
Number of reviews per page
20
40