Clarion Hotel Charlecote Pheasant

Good

The staff were very helpful in emails before we arrived and that welcoming assistance continued. The restaurant was comfortable. Rooms were spacious. The hotel is pet-friendly - treats in Reception!

Great for a stop over - clean , quiet and comfy room , really helpful and polite staff , would definitely stay again

Great staff. Clean room, great shower. Lovely food. Breakfast coffee from dispenser actually "hot", not tepid like most others!

The hotel itself was very in keeping with the area and felt very homely. The room was spotless and the staff were very weloming and the food was excellent.

Yes it was lovely

The room was overall in good condition. Missing handles on the chest of drawers, not enough hangers in the wardrobe,one of the radiators was not working but the rest of the radiators were ample to keep the room warm. The staff we came across were polite and helpful. The dining area was rather cool and all the people were sat around the perimeter of the room near the windows, some of the staff even had their jackets on. Limited menu choices for gluten intolerant diners.

Courteous staff, lovely breakfast and super comfy bed

Absolutely wonderful service, gorgeous room.

Staff are very pleasant and accommodating. Room was lovely.

Room was lovely and clean. Very warm. Hot water took a while to heat but was plentiful. Staff all very friendly and food was cooked to order. Piping hot.

Great staff. Lovely place to stay in lovely location. Parts of hotel starting to get tired but room very spacious bed very comfortable. Dogs made very welcome. Thank you

Had to move from first room, toilet had been use not flushed ! Gross ! Television didnt work! Moved all our belongings to another room ! Rooms were lovely need housekeepers/ maintenance to check over !!

A friendly hotel, very atmospheric and Christmassy. Comfortable room, clean etc. Really happy they don’t use any air fresheners or scented laundry detergent- a rare treat! Would happily stay again.

Bathroom had dust and lots of hair along bath skirting. Staff were lovely very friendly especially at reception and bar and restaurant

Room spacious and clean. House keeping did try and enter to clean before we had checked out. Issues with wifi (it didnt come upas an optio.

Very pet friendly. Breakfast was £12.50 per person. Adequate and plentiful. Rooms a little tired but still pleasant enough.

The receptionist was helpful on arrival and departure, although the room we had was badly signposted and we wandered around in the dark searching for it. The food was very disappointing. We both had starters and a main carvery meal. The starters felt like they had been reheated and were bland. Not sure how anyone can get a roast dinner wrong, but they did. The roast potatoes were rubbery like they'd been cooked for the kunchtime service and reheated. The Yorkshire puds were dry and burnt and agin like they had been reheated from lunchtime. The cabbage had barely been cooked and the meat (Pork and turkey) was bland. We had drinks on arrival, but when the barman/waiter came and asked if everything was ok and we asked for the same again, we waited over 20 mins before the waitress came and we had to ask again. It wasn't like they were busy with only one other couple eating and two or three others in the bar area. On first inspection of the Suite (Rm 4), it was nice, but the decor is outdated and worn and the furniture didnt seem to match. The carpet certainly had seen better days and had various stains on it. The bed linen was clean and the bed comfortable. The bathroom was clean, water was hot, but again the floor tiles were cracked and the grout was missing in a lot of places. Its a shame as the website and photos were full of promise, but it failed to deliver.

Bath had some hairs in it on arrival. Not very well sound proofed room so the noise travelled all through the corridors. Great dog field just beside the property and good poo bags

Very friendly welcome, good price and great location. Lovely little touches for the dogs, treats at the bar, beds and bowls in the room and great dog field so they could run off the lead in the morning.