Kensington Prime Hotel

The room was slightly rundown. The key-safe didn't work. Rain shower head needs to be descaled. Bed not comfortable.

Stayed here before for a solo trip so booked it again for this trip. Was still good overall but noticed how the showers was so difficult to keep water out of the stall even with the curtains (my previous room didn’t have it). Customer service is okay. I didn’t really need much so that’s not too much of a worry. But I did notice that staff usually just seems unapproachable or just bored so it’s a good thing I didn’t have to really ask or request for anything else.

This is a very small hotel, not what the pictures portray. The room was a good size but the heating didn’t work, so we were very cold. Breakfast was ok and had a good choice. Staff were friendly and courteous. Overall it was ok with great access to a tube station very nearby.

Location is great with one station across the road and 3 others around 20mins walk away. Hotel reception staff were polite and friendly. Breakfast was a bonus and had a good variety. Our room was clean, well equipped and quiet. Would return.

Staff friendly great room spotlessly clean, good choice for breakfast. Would definitely stay again.

Clean rooms, nice amenities.

The room was clean but very, very small. The staff was outstanding and breakfast was great. The only reason for the 4/5 stars is due to the extremely small room.

The bed and pillows made for a very comfortable stay. The room was very clean and quiet.

Great people, and wonderful breakfast

Excellent place to stay: comfy beds, good ac/heat, great breakfast, and just a walk away from major transport.

The staff were fantastic and went out of their way to help with an Uber into town

Short stay to visit Royal Albert Hall. Small room but clean and friendly. Breakfast was a lovely bonus. Great location.

Breakfast was buffet style in the greenhouse area which was nice. They had a good variety of foods available. Even though they had the same food every day they had a nice variety so you could have something different each day.

Felt like home away from home. Staff are helpful & very friendly. Loved the location.

Friendly staff. Very clean. Comfortable bed. Free toiletries. Variety of options at breakfast.

Very good breakfast with lots of options. Very safe and quiet neighbourhood. Excellent location right next to Olympia station. Very pleasant and accommodating staff. Thank you for a great stay.

The staff was friendly and helpful. We enjoyed the breakfast as they were tasty and healthy.

Great hotel, rooms lovely and breakfast was nice too

Very clean room and overall very clean. A very good breakfast Would definitely stay here again

The property is located in an area that felt very safe and was within walking distance of a train station to easily travel as needed. Was also located near several restaurants and shops to pick up anything needed. The room was great aside from the shower. The large shower head in the ceiling had very poor water flow while the handheld nozzle had much more power. My room was located on the lowest level of the property which was very secure but also a bit noisy since I could hear all foot traffic activity in the front office which was directly above my room. The breakfasts each morning were great with a lot of variety. I would recommend this property to anyone needing a place to stay in the London area.