Kimpton CLOCKTOWER HOTEL

Bath was leaking which resulted in a flood in the bathroom, made FOH aware & maintenance said there was no leak? Went back up & the same happened again after being told there was no leak We had the room decorated & when housekeeping came in they binned the rose petals that were lay out.

Excellent staff, nice clean room. Just one small point, as 1st time visitors to the hotel, it would have been helpful on arrival at breakfast if the staff taking your room number would check if you have had breakfast at the hotel before so could explain re self service and ordering of hot drinks etc.

Nice welcome but very noisy room on floor 1. Also outside road noise. Ordered balloons for arrival but originally quoted £15 and was charged £16.50 so must be a fee. Went down overnight. Had to find nearest parking due to very heavy traffic and doesn’t qualify for discounted price. Nice spacious room and a nice hotel.

Room was very spacious however looking worn in places (bath panel,missing button on armchair,stains on carpet,box at end of bed the metal broken) also missing little touches that would leave a lasting impression e.g decor in the room a bit bland and only milk and water in mini fridge which was disappointing. heating vents in the room very loud and can hear noise from other rooms. No hot water when we arrived which meant we couldn’t shower/get ready for our reservation although it was promptly fixed within an hour it was still an inconvenience and meant we were rushing. It’s a shame because the hotel has potential, lobby and bar tastefully decorated and play on the history of the building giving a luxury feeling, just didn’t seem to carry the theme into the rooms which would make this hotel stand out from others.

A step back to glorious Victorian times. Stunning lobby area. Great breakfast. Helpful staff. Spacious room with plenty of amenities.

Lovely hotel. Shower was weird, didn’t get hot unless you ran the bathroom tap on hot too! Still, lovely place - recommended

Lovely room and staff are very friendly and helpful

Everything was absolutely incredible and the building was one of the most beautiful hotels I have ever stayed in them

Staff on reception and in dining room, bar were so polite and helpful, what really stood out for me was the fact we had my sister in law (who is partially sighted) with us and as we walked around the hotel day and night the door staff could not of done more to open doors etc. incredible hotel that is clearly manages so well. We were given a room next to my sister in law and also upgraded to lighter rooms. Thank you so much all concerned

Breakfast great and room well appointed. Parking was a bit of an issue and there was nowhere to park outside temporarily.

Staff lovely. Amazing building Rooms ok

A wonderful hotel - can’t recommend it highly enough. Fabulous architecture, lovely rooms with plenty of space, a very comfortable bed, clean crisp linen and lots of little extras. The staff were all very friendly and helpful.

Room clean, beautiful building, very good breakfast selection. No notes 👌

the staff were amazing great room fab location

Not as good as previous stays

Fantastic hotel, great location short walk from main square. Staff were friendly and attentive,

Hotel is fantastic. Great rooms. Great breakfast. Kind staff. Only weak point is Refuge Bar, very cool but long queues

Great service, nice hotel and very good breakfast

Clean room, friendly staff, delicious breakfast with many options. We also loved the Santa tray - this was our first time doing Christmas away and my kids were a little sad at not doing the traditional things, but that tray (and the chocolate treat left by Santa) was so cute and much appreciated. I also really appreciated the water we got at checkout - that was so kind (and also much appreciated!)

The breakfast buffet was good value for money with a large selection of food.