The Elms Hotel

Very small room but it was warm and comfortable. I should have asked for a ground floor room for my mum but thats my fault.

Perfect for our trip, the hotel is a little tired but that didn't bother us. Staff were pleasant and location excellent.

Cold room. Radiator in bathroom not working,controls broken and in terrible condition the one in the bedroom only Luke warm , valves ceased up and broken. The staircase banister was covered with plastic Christmas decorations making it impossible to use as a support, especially the elderly. Definitely not a hotel I would recommend or should be on Hotels.com. After many years of using you this has been far the worst experience.

The room looked like it was recently decorated but there is deeper things that need attention. We were on the first floor of the stables , everytime you walked on it there was a loud creaking noise, felt sorry for the people below. The same was on the stairs & hallway, so loud it sounded like they were in the room. The furniture in the room is definitely in need of renewing along with the bed. The place looks impressive on the internet but we wouldn’t stay here again.

Overall it was a good stay apart from creaky floor boards in all rooms & no hair dryer

Room out dated

The accommodation was not in the nice, well presented, large house. I'm unsure if there is any accommodation there, which would be above the restaurant. Our accommodation was in an out-house. It was poorly constructed with squeaky ceilings and loud plumbing. The people staying above us liked to walk a lot around the room, which didn't help, but fortunately they were quiet overnight. When they were having a shower or flushing the toilet all the water ran through pipes located in our room, so this was very noisy!! The actual room had dated furniture and the skirting boards which could do with a lick of paint, but the room was clean and tidy and included all the basics including tea and coffee making facilities, 1 set of towels (apparently you can ask for more) and a fan. The bed was very comfortable, although we were pleased to have brought additional pillows with us, as they only provide one each. We had a good nights sleep on it. The room reminded me of an American motel room as it was accessed straight from outside. The outside doors looked nice from the outside with a small window, but these windows need recovering as they let light in, which can be disturbing at night. You can park right outside, which is useful and they own a restaurant, which we didn't use, but this is also useful. We drove into town to eat. Overall I would stay again for a short stop over, but not in the summer as it was too warm even in September. I would request an upstairs room if I stayed again

Adequate, staff were great. Room dated and a bit dirty and the shower was too hot to get in - be careful as the water was almost scolding hot and unable to turn it down.

only thing we booked with breakfast on hotels.com on arrival we were told we did not have it booked and would have to pay extra if we wanted it

Rooms were outdated poor decorating.outdated

Meals and service were great, rooms were good but the bathroom of my room was a little tired but wouldn't stop me from staying there again

Nice old building and friendly staff

Booked the Elms Hotel for a business trip and it was a disaster. I’ve travelled all over the world on business and this is the worst experience and service I’ve ever had. Booked a double room and was put in the “Stables” area which is like a container and nothing like the images. The bed was like a bag of concrete and no typical accessories where available such as hairdryer etc. Went for breakfast one morning and it took 25 minutes to arrive from when ordered meaning I was late for work. Only one person working at the desk and seemed to do everything! Trying to check out was a nightmare! I was in the “stables” external to the main hotel entrance so trying to gain access for breakfast (which was already booked similar to the shambles the previous day) the door was locked with buzzer not working. I knocked on the door and windows for 10 minutes with no answer from any staff. Eventually I had to phone the hotel to let me in and hand the room key back. A very rude member of staff (who also served breakfast and checked me in) just asked me to pop the key through the letter box when I had booked breakfast! I told him to leave breakfast as I was late for work and wanted an invoice. He then swore at me telling me I had to pay for breakfast even though it was unavailable for that morning! I left furious with no invoice and no breakfast and he was following me into the car park. The most awful hotel experience and please avoid at all costs!!!

Had a good stay

Very pleasant and helpful staff. The room we were booked into in the Stables was very dark so we asked to change rooms. I was allowed to view the next room which looked like a palace compared to the Stable room but on closer inspection realised it was very dated and needs a major update

It was a bit shabby but very comfortable. A hole in the bathroom plaster and wallpaper should have been rectified.I thought breakfast could have been included in the price but the bar prices were very good. An enjoyable stay.

Had a slight issue at check-in (my fault) but staff were helpful and professional and resolved. Comfortable room.

Excellent stay Would definitely recommend

I just want to say I attended Mark and Emma’s Wedding Saturday 6th July and it is THE BEST wedding I have ever been too. You went above and beyond for us all, the food was absolutely out of this world, the staff was amazing and couldn’t do enough for us, the room we stayed in was spot on, the decorations was out this world and you made the whole day so special ❤️ absolutely amazing ❤️ 5 stars from me without a doubt ⭐️ Thank you so much

I found my stay at The Elms to be very pleasant and convenient. I stayed in The Stables just around the corner from the main hotel. The room was very comfortable and clean. There were plenty of teas and coffees. The shower was decent. I enjoyed a good night's sleep. I also had dinner at the Indian Restaurant within the hotel. If I am in the area again, I will have no hesitation in staying there again