WNS Hotel

Compact , clean , well priced and positioned for canary whalf

Room is clean and spacious but poor customer service. Pillow is very thin. Shower door fell off the rails and nearly fell on our friend while in the shower. Escalated this to the receptionist but he just shrugged it off. Not coming back here.

Hola este es el segundo mensaje que dejo ya que no e recibido respuesta,fueron muchas cosas y muy malas. Llegue 10 minutos tarde de horario check in mi vuelo se retrasó por mal clima llovía mucho. La chica de recepción me recibió muy enojada me amenazó que era la única vez que permitía ese retazo y con muy mala actitud pidió mi tarjeta de crédito me hizo firmar y dio unas llaves y una hoja y dijo que pusiera la dirección en Google Maps para indicaciones de cómo podría llegar a mi habitación, resulta que no era en ese hotel me envió a un edificio fuera de ahí me hizo caminar en una calle sin nada de luz sin saber a donde ir, bajo la lluvia y con maletas además de que yo soy discapacitada y el edificio donde me envío no tenía ninguna información que dijera que ahí era el hotel no tenía luz era un 2 piso yo no puedo subir escaleras y se los aclaré desde mi reserva, obvio no era el sitio que yo reservé. En la habitación nunca calló agua caliente después de que llegue mojada por la lluvia no pudimos darnos un baño. Hacía demasiado frío y la calefacción no servía no había cobertores extras y tampoco a quien llamar por que ella dejó claro que la oficina cerraba a las 10 pm. Me quede 1 noche al día siguiente pedí guardaran 2 hr mi equipaje para ir a comer algo, cuando regresé pedí permiso para entrar al baño y me dijeron que no tenían y como ya había hecho mi check out menos. Estoy muy inconforme de haber sido engañada y abusada y solicito la devolución de esa reserva fue un engaño

Location was the best part, in walking distance for canary wharf and by the water. Amazing! Close to the train and restaurants

On arrival we were greeted with a friendly member of staff, the room was spotless and spacious

Odd rooms, separate toilet/shower to share with others. The sofa chair was stained and the pillows underneath the cases were very yellow. Wasn’t filthy but wasn’t cleaned to a good standard - lots of dust and some of the plug sockets were broken. Tv wasn’t facing the bed/chair so would have hand to stand to watch it! Bathroom was very clean. Staff were lovely. Good location and value for money I suppose if you’re not going to be spending a long time in there.

Stayed here this week. First lets look at this sensibly, its not 5 star. It is however a nice hotel at a good price in an expensive location. So we paid a very good price for a family room which was good. A double bed and 2 single beds in a very large room. Nice bathroom. Water, tea and coffee provided. The main plus point here is a great receptionist, she was lovely. We had an issue on arrival in the room (radiator was stuck on as thermostat faulty). She managed to find a spanner so we could turn it off, also ensured we had plenty of water and milk. So I would love to call her out as a great asset, so friendly and helpful. Back to the room, it was big, nicely furnished. Curtains could be better and have to say could do with looking at the emergency light on the ceiling as the green light within it was stupidly bright for my liking. We had 3 large opening windows that opened tilt or hinge, drawback is the DLR trains outside but they can't help that, with windows closed it was fine. Fan provided in room, this is good. No air con so I would imagine on a very hot night its not good. Beds good though, comfy. Location is brilliant for Canary Wharf and on into London. Easy to get to south bank area on tube. Great locations nearby for food including Pret few mins away for breakfast. So, receptionist great, many thanks to her. Room good for the price for a massive family room with bathroom.

The room was nice. There didn’t seem to be room service. Had to ask for more towels and a trash bag since I was there for 4 nights. Overall it was great.

There are many very negative reviews for this Hotel on other sites but it has recently be refurbished and is in a good location, clean and staff helpful only downside is no air conditioning

Stayed here for a visit to the O2. Good location close to transport links. Nice clean rooms, recently renovated. Only downside was no aircon/fan so had to keep windows open which meant noise from outside could be heard. Will definitely stay again.

Spacious room at an affordable price. Good for family of four for a short stay not far from London City Airport.

I recently stayed at this hotel and found the room to be very clean, with a comfortable bed that ensured a great night's sleep. The toilet and shower facilities were also clean and well-maintained. Overall, the room offered excellent value for the price. It's conveniently located about 20 minutes away from the O2 Arena, making it a great choice for events. The only downside is the need for more plug sockets; I could have used a few extra for all my devices. The staff were exceptionally friendly and even escorted me to my room, which added a personal touch to my stay. Overall, I had a wonderful experience and will definitely be back!

We booked this for its closeness to the O2. It ended up, not that accessible for the O2, the outside of the building and area isn’t the best but the room itself made up for it, spacious, modern and very clean. So overall, great value for the price

Easy to find, clean room

Would definitely use again. Used for a girls weekend. Informed the staff when we would roughly arrive, as i got a message asking. No one was on the desk when we got there so i called the number from the website and a member of staff turned up within 5 mins. Friendly and polite. Room modern and clean!

The staff was very helpful! Authentic and professional able to assist with transfers! Happy ai picked this hotel.

Property was spotless handy to the 02 and staff were very helpful and friendly

Rooms were very clean and modern, they have recently had a refurb and the hotel is in a good location

Very clean and spacious room. We had low expectations reading the reviews but surprised us a lot! Showed to our room by a lovely man. We just used as a base as we had a gig at 02. Complimentary water, tea, shampoo, conditioner and shower gel.

Small room , bathroom outside the room , tv didn’t swivel on bracket so just faced the door side on to the bed cleanliness could have been better but not awful