We ordered the hotel in advance, when we wanted to check in, we were told that the room that was booked was full and only the rest of the boarding rooms were much different from the room I ordered. The officer said he couldn't contact me because he didn't provide a phone number. In fact, it was clearly written that there was my email on the booking ID. I'm really disappointed because I'm tired from afar but the quality of service is really bad. The receptionist is also dirty, where the room has rat droppings in the bathroom.