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Astara Hotel Balikpapan
Hotels
Preferred Partner Plus
All-star Accommodation
8,2
/10
Very Good
5.372 reviews
What Guests Say About Their Stay
Surroundings (176)
Accessibility (173)
Distance To City Center (162)
Ambiance (162)
Shangkar G. C.
10,0
/ 10
My first time checking in Astara for 2 nights. It was a great time we had drinking sessions at Blend Wine. Cool cafe with a variety of drinks at a reasonable price. Friendly staff Ibu Yulis and Grace.
The rooms were so clean and the AC was so chilled. For food, it's surrounded by a food paradise. Had fun in Score Sports Lounge playing golf stimulation with Pak Herman, the Manager of Score Sports Lounge. The rate for golf stimulation is so cheap, Rp250,000 per hour. I really enjoyed it.
Good service for the Astara Hotel concierge, especially Pak Adi and Aldi, who are willing to show you the nightlife spots in the BSB area. I really enjoyed my trip to Balikpapan and was very comfortable staying at the Astara Hotel Balikpapan.
Again, good service.
Finally, the hotel sent me to the Airport free of charge. Highly recommended.
R***a
10,0
/ 10
Our recent hotel stay was truly enjoyable. The central location made it incredibly convenient for exploring, with many popular sights and dining options just a short walk away. The room itself was immaculately clean, spacious, and very comfortable, offering a relaxing retreat after a day of sightseeing. What truly set this hotel apart, however, was the exceptional service from the staff. Every team member we encountered, from the front desk to housekeeping, was remarkably friendly, attentive, and went above and beyond to ensure our needs were met. We especially appreciated their local recommendations and willingness to assist with any queries. Overall, it was a fantastic experience that exceeded our expectations, and we would highly recommend it to anyone visiting the area.
R***i
10,0
/ 10
Best location, quick response of the staffs & good service. We had good memories spending time with our family. Thank you so much 😍
Sherly S.
8,5
/ 10
Good hotel... Good location...
Pradhika R. U.
8,8
/ 10
Good location, representative for business traveling or family vacation
In the Area
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Jalan Jendral Sudriman. No.47, Balikpapan Superblock, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 70411
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
In the center of Downtown Area
Located in Shopping Spot
+2 more
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Available Room Types in Astara Hotel Balikpapan
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What's around Astara Hotel Balikpapan
Jalan Jendral Sudriman. No.47, Balikpapan Superblock, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 70411
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Location
Astara Hotel Balikpapan is a hotel in a good neighborhood, which is located at Balikpapan City Center.
About Astara Hotel Balikpapan
Not only located within easy reach of various places of interests for your adventure, but staying at Astara Hotel Balikpapan will also give you a pleasant stay.
Astara Hotel Balikpapan is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
Astara Hotel Balikpapan is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
From business event to corporate gathering, Astara Hotel Balikpapan provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, Astara Hotel Balikpapan is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at Astara Hotel Balikpapan, a wonderful accommodation for your family holiday.
This hotel is an ideal choice for you, novice to professional golfers.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Astara Hotel Balikpapan.
If you plan to have a long-term stay, staying at Astara Hotel Balikpapan is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Astara Hotel Balikpapan is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Are you a shopaholic? Staying at Astara Hotel Balikpapan will surely spoil you for numerous shopping centers nearby.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Astara Hotel Balikpapan is suitable for you who value privacy during your stay.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Astara Hotel Balikpapan exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Astara Hotel Balikpapan is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Astara Hotel Balikpapan.
All facilities in Astara Hotel Balikpapan
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Beach Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Brunch
- Buffet dinner
- Cafe
- Continental breakfast
- Dining area
- Early bird breakfast
- Gala dinner
- Hot breakfast
- Set menu dinner
- Set menu lunch
- Show cooking restaurant
- Snacks
- Snack bar
- Vegetarian meal
Things to Do
- Beach towel
- Beach umbrella
- Children play area
- Fitness center
- Health club
- Karaoke
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor pool
- Picnic area
- Pool cabanas
- Pool sun loungers
- Sauna
- Spa
- Hot tub
- Poolside bar
- TV lounge
- Waterslide
- Waterpark
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Early Check-in
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Medical service
- Mobile
- Multilingual staff
- Porter
- Wedding service
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
- Terrace
Business Facilities
- Business center
- Business facilities
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Sports and Recreations
- Aerobics
- Billiard
- Fitness center
- Golf
- Golf course
- Mini golf
- Water sport
Accessibilty
- Accessible bathroom
- Accessible parking
- Disabled access friendly
- Braille or raised signage
- In-room accessibility
- Wheelchair accessible
Transportation
- Airport transfer
- Car rental
- Garage
- Secure parking
- Valet parking
Kids and Pets
- Babysitting
- CRIBS
- Highchairs
Connectivity
- Internet point
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
- Ferry terminal shuttle (surcharge)
Family-friendly Facilities
- Children pool
Accommodation Policy & General Information in Astara Hotel Balikpapan
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
Check in is currently available for 24 hours at Nicopolis Tower next to Pentacity Shopping Center entrance and right across Ruby Tower Apartment.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Astara Hotel Balikpapan | 346 |
Number of floors in Astara Hotel Balikpapan | 5 |
Another facilities in Astara Hotel Balikpapan | Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Beach Bar |
Frequently asked question in Astara Hotel Balikpapan
What are available facilities at Astara Hotel Balikpapan?
There are top facilites at Astara Hotel Balikpapan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Astara Hotel Balikpapan?
The standard check-in time at Astara Hotel Balikpapan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Astara Hotel Balikpapan provide breakfast?
Yes, Astara Hotel Balikpapan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Astara Hotel Balikpapan?
Astara Hotel Balikpapan is a 4.0-star hotel.
How many floors does Astara Hotel Balikpapan have?
Astara Hotel Balikpapan has 5 floors.
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More Reviews from Other Guests in Astara Hotel Balikpapan
Traveloka (5.362)
Other sources (10)
8,2
Very Good
From 5.362 reviews
Provided by travelers on
Cleanliness
8,3
Room Comfort
8,2
Meal
8,2
Location
8,7
Service and Facilites
8,2
People often mention about Astara Hotel Balikpapan
All
Variety (117)
Accessibility (114)
Surroundings (113)
Ambiance (109)
Taste (106)
Staff Friendliness (105)
Bedroom (103)
Distance to City Center (102)
Hotel Area (95)
Activity Option (92)
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Traveler Reviews Astara Hotel Balikpapan
Number of reviews per page
20
40
Customer reviews
N***i
Staycation
8,5
/10
Reviewed 3 day(s) ago
The place is comfortable
It's great because it has a swimming pool
It's suitable for a vacation with children
Hopefully, the food can be improved.
From what I've tried, I recommend the Soto Betawi and Hainanese coffee.
I stayed here because someone had a birthday.
Hopefully, in the future, the hotel will provide small cakes for birthdays or anniversaries.
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A***i
10,0
/10
Reviewed 4 day(s) ago
Very satisfying and enjoyable
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Accommodation's Reply
08 Oct 2025
Dear Valued Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your positive review. We are delighted to learn that your stay with us was satisfying and enjoyable. Strategically located in the Balikpapan Superblock area, guests can enjoy a variety of entertainment options and facilities such as Pentacity Shopping Venue, Aquaboom Waterpark, CNC Fitness Center, Marquee On 7 | Pool Club, Footlab Reflexology, Pantai BSB, Seafood 45, and The Nusantara Grand Ballroom. We look forward to welcoming you back to Astara Hotel Balikpapan with our warm and memorable service. Sincerely, Management
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Verified Traveler
10,0
/10
Reviewed 4 day(s) ago
We were very satisfied with our stay here. The facilities are complete. The kids loved the water park. The breakfast was complete and delicious. I'd love to stay at Astara again next time.
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Accommodation's Reply
08 Oct 2025
Dear Valued Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your positive review. We are delighted to know that you enjoyed our comprehensive facilities, delicious breakfast, and the children's enjoyment at Aquaboom Waterpark. Strategically located in the Balikpapan Superblock area, guests can enjoy a variety of entertainment and recreational facilities such as Pentacity Shopping Venue, CNC Fitness Center, Marquee On 7 | Pool Club, Footlab Reflexology, BSB Beach, Seafood 45, and The Nusantara Grand Ballroom. We greatly appreciate your trust and look forward to welcoming you and your family back to Astara Hotel Balikpapan for a more memorable experience. Sincerely, Management
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rm
rus m.
Staycation
8,5
/10
Reviewed 4 day(s) ago
Enjoy access to nearby malls, and poolside vacations.
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Accommodation's Reply
08 Oct 2025
Dear Mr. Rus M., Warm greetings from Astara Hotel Balikpapan. Thank you for your positive review. We are pleased to know that you enjoyed the easy access to Pentacity Shopping Venue and the time spent at our swimming pool. With a strategic location in the Balikpapan Superblock area, guests can easily enjoy a variety of entertainment options and exciting facilities such as Aquaboom Waterpark, CNC Fitness Center, Marquee On 7 | Pool Club, Footlab Reflexology, Pantai BSB, Seafood 45, and The Nusantara Grand Ballroom. We look forward to welcoming you again, Mr. Rus M. and family for a more memorable stay on your next visit. Sincerely, Management
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Y***i
10,0
/10
Reviewed 1 week(s) ago
The staff are friendly, the place is okay, the food is delicious, the rooms are spacious and really nice😍
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your very positive review. We are delighted to know that you were satisfied with the friendliness of the staff, the comfort of the place, the taste of the dishes, and the impressive size and quality of the room. With a strategic location in the Balikpapan Superblock area, guests can enjoy easy access to various interesting destinations such as Pentacity Shopping Venue, Aquaboom Waterpark, CNC Fitness Center, Marquee On 7 | Pool Club, Footlab Reflexology, BSB Beach, Seafood 45, and The Nusantara Grand Ballroom — making your stay even more complete and enjoyable. We look forward to welcoming you back on your next visit with our best service. Sincerely, Management
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Y***i
10,0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the food is delicious, the rooms are okay,
🥰👌👍
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your positive review. We are pleased to know that the friendliness of the staff, the delicious taste of the dishes, and the comfort of the rooms have provided a pleasant impression during your stay. With a strategic location in the Balikpapan Superblock area, guests can enjoy easy access to various facilities such as Pentacity Shopping Venue, Aquaboom Waterpark, CNC Fitness Center, Marquee On 7 | Pool Club, Footlab Reflexology, BSB Beach, Seafood 45, and The Nusantara Grand Ballroom. We look forward to welcoming you back on your next visit for a more memorable stay. Sincerely, Management
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C***q
Staycation
10,0
/10
Reviewed 1 week(s) ago
From the receptionist to the staff inside, everyone was friendly. And access was easy.
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your positive review. We are delighted to hear that the service from our team, from the receptionist to the staff in the hotel area, gave a good impression during your stay. With our strategic location in the Balikpapan Superblock area, guests can easily access various interesting destinations such as Pentacity Shopping Venue, Aquaboom Waterpark, CNC Fitness Center, Marquee On 7 | Pool Club, Footlab Reflexology, BSB Beach, Seafood 45, and The Nusantara Grand Ballroom. We look forward to welcoming you back again in the future for a more enjoyable stay. Sincerely, Management
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Y***i
10,0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly, the food is delicious if you want to go to the beach or the mall nearby
👍👍👍👌👌👌👌🥰
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your positive review. We are pleased to know that you were satisfied with the friendliness of our staff, enjoyed the food served, and appreciated the hotel's location close to the beach and shopping centers. Strategically located in the Balikpapan Superblock area, our hotel has direct access to Pentacity Shopping Venue and various entertainment and recreation options such as Aquaboom Waterpark, CNC Fitness Center, Marquee On 7 | Pool Club, Footlab Reflexology, Pantai BSB, Seafood 45, and The Nusantara Grand Ballroom. We look forward to welcoming you back on your next visit for an even more memorable stay. Sincerely, Management
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Verified Traveler
10,0
/10
Reviewed 2 week(s) ago
Great, location near the mall, clean hotel.
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Accommodation's Reply
29 Sep 2025
Dear Valued Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your positive review. We are pleased to know that our strategic location and cleanliness have provided you with a comfortable stay. Located right in the Balikpapan Superblock area, our hotel is directly connected to Pentacity Shopping Venue and has easy access to various entertainment options such as Aquaboom Waterpark, CNC Fitness Center, Marquee On 7 | Pool Club, Footlab Reflexology, BSB Beach, Seafood 45, and The Nusantara Grand Ballroom. We look forward to welcoming you and your family back for an even more memorable stay. Best regards, Management
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AR
Ahmad R. D.
Business
8,5
/10
Reviewed 2 week(s) ago
Great stay here, next time will stay here again
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Accommodation's Reply
30 Sep 2025
Dear Mr. Ahmad R. D., Warm greetings from Astara Hotel Balikpapan. Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay at our hotel. Strategically located in the Balikpapan Superblock area, our hotel has direct access to Pentacity Shopping Venue and various entertainment facilities such as Aquaboom Waterpark, CNC Fitness Center, Marquee On 7 | Pool Club, Footlab Reflexology, BSB Beach, Seafood 45, and The Nusantara Grand Ballroom, so that your stay can be more complete and enjoyable. We look forward to welcoming you and your family back on your next visit, wholeheartedly ensuring that every moment of your stay is comfortable and special. Sincerely,. Management
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Verified Traveler
Business
10,0
/10
Reviewed 2 week(s) ago
Strategic location, just walk to the mall, delicious breakfast and varied menu, free aquaboom, clean rooms.
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Valued Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your appreciation. We are very pleased to know that you felt comfortable with our strategic location, easy access to the mall, varied breakfast menu, free Aquaboom facilities, and clean rooms during your stay at Astara Hotel Balikpapan. With a location right in the Balikpapan Superblock area, our hotel has direct access to Pentacity Shopping Venue and various entertainment options, from Aquaboom Waterpark, CNC Fitness Center, Marquee On 7 | Pool Club, Footlab Reflexology, BSB Beach, Seafood 45, to The Nusantara Grand Ballroom. We look forward to welcoming you and your family back for a more memorable experience. Warm regards, Management
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Danny E. S.
Staycation
8,7
/10
Reviewed 2 week(s) ago
Small room
Otherwise everything is great
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Accommodation's Reply
26 Sep 2025
Dear Mr. Danny E. S, Thank you for your review. We apologize if the room size did not meet your expectations. This feedback is very important to us and will be used as a basis for further evaluation to provide better comfort for future guests. We are pleased that you were satisfied with your overall stay. We look forward to welcoming you and your family back for a more memorable experience at Astara Hotel Balikpapan. Best regards, Management
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N***a
Staycation
8,8
/10
Reviewed 2 week(s) ago
The staff is friendly, but the room is small and the sheets are not very clean and still have stains.
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Accommodation's Reply
29 Sep 2025
Dear Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the size of your room and the cleanliness of the stained bed sheets. We have forwarded this feedback to the housekeeping team for immediate action to prevent a similar incident from happening again in the future. We greatly appreciate your appreciation for the friendliness of our staff, and this review encourages us to continue improving our service. We look forward to welcoming you back to Astara Hotel Balikpapan for a more comfortable and enjoyable stay. Best regards, Management
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A***.
10,0
/10
Reviewed 2 week(s) ago
The hotel is clean and fragrant, I stayed here yesterday for my honeymoon❤️
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Accommodation's Reply
26 Sep 2025
Dear Valued Guests, Thank you for choosing Astara Hotel Balikpapan as your cherished honeymoon destination. We are delighted to know that you enjoyed the hotel's clean and fragrant ambiance. We hope this experience will be a memorable one, and we look forward to welcoming you back again in the future with even more impressive service. Best regards, Management
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Verified Traveler
Leisure
10,0
/10
Reviewed 3 week(s) ago
The hotel staff was kind and friendly.
Suggestion: perhaps provide water park tickets upon check-in.
Otherwise, everything was great.
Thank you.
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1 people find it helpful
Accommodation's Reply
26 Sep 2025
Dear Valued Guest, Thank you for sharing your experience staying at Astara Hotel Balikpapan. We are delighted to hear your appreciation for the friendliness and service of our staff. We also appreciate your suggestion regarding the provision of water park tickets upon check-in. This feedback is very valuable and we will evaluate it with the team to make our service more practical and comfortable. We look forward to welcoming you back for a more enjoyable stay in the future. Best regards, Management
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Verified Traveler
10,0
/10
Reviewed 3 week(s) ago
The service is great, the rooms are clean, free parking of course and the breakfast is delicious.
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Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your positive review regarding our service, room cleanliness, free parking facilities, and memorable breakfast. Your feedback motivates us to continue maintaining the quality of our services. Strategically located right above Pentacity Shopping Venue in the Balikpapan Superblock area, guests can enjoy a variety of entertainment options and facilities, from The Nusantara Grand Ballroom, Marquee On 7 | Pool Club, Aquaboom Waterpark, Nusa Lumina Digital Playground, CNC Fitness Center, Score Sport Lounge, BSB Beach, to Balikpapan Super Bowling. We look forward to welcoming you and your family back, providing a more memorable stay. Best regards,. Management
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dandy f. m.
Business
5,6
/10
Reviewed 3 week(s) ago
Sorry, I will not be staying at this place. The prices are unreasonable, the rooms are dirty, and the receptionist staff are extremely rude and unfriendly.
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Accommodation's Reply
22 Sep 2025
Dear Mr. Dandy F.M,
Warm greetings from Astara Hotel Balikpapan.
We sincerely apologize for the disappointing impression you had regarding our pricing, room cleanliness, and the service of our reception team. This is certainly not the level of hospitality we aim to provide. Please be assured that we are reviewing your feedback with the respective departments to take corrective action and improve our service standards immediately.
We truly value the time you took to share your experience, as it helps us to serve our guests better. We hope you would reconsider giving us another opportunity in the future to provide you with a more comfortable and pleasant stay.
Sincerely,
Management
h***a
Leisure
10,0
/10
Reviewed 3 week(s) ago
Quite satisfied staying at Hotel Astara
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Accommodation's Reply
17 Sep 2025
Dear Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your appreciation. We are very pleased to hear that your stay was quite satisfying. Located right above the Pentacity Shopping Venue in the Balikpapan Superblock area, our hotel has direct access to the most complete shopping center and the largest entertainment area in Balikpapan. In addition, we also offer various facilities such as Aquaboom Waterpark, CNC Fitness Center, Footlab Reflexology, and a variety of culinary options for guests to enjoy. We look forward to welcoming you back with a more memorable experience in the future. Warm regards, Management
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J***i
Staycation
9,4
/10
Reviewed 4 week(s) ago
The receptionist was friendly, the hotel was clean but the room was small.
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Accommodation's Reply
22 Sep 2025
Dear Valued Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for your positive review regarding the friendliness of our reception team and the cleanliness of our hotel. We apologize if the room size did not meet your expectations. This feedback will be taken into consideration to improve our service and guest comfort in the future. We appreciate your trust in choosing Astara Hotel Balikpapan and look forward to welcoming you back for an even more memorable stay. Sincerely, Management
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P***u
Staycation
9,0
/10
Reviewed 4 week(s) ago
The room is quite small for the price, the AC was not cold for a while, after complaining, a technician was immediately sent to fix it, overall the room is comfortable, easy to access, close to the mall, the breakfast menu is plentiful and delicious and includes an aquaboom
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Accommodation's Reply
17 Sep 2025
Dear Guest, Warm greetings from Astara Hotel Balikpapan. Thank you for sharing your experience during your stay with us. We apologize for any inconvenience related to the air conditioning in your room, and we are pleased that our technical team was able to address this issue promptly. We greatly appreciate your appreciation for the comfort of our rooms, our strategic location, our breakfast menu options, and our access to the Aquaboom. This feedback encourages us to continue improving our service. We look forward to welcoming you back for a more memorable experience in the future. Warm regards, Management
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Number of reviews per page
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40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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