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Aston Batam Hotel & Residence
Hotels
Staffs in this property are screened for COVID-19 regularly.
8,7
/10
Very Good
2.981 reviews
What Guests Say About Their Stay
Staff Friendliness (55)
Room Space (55)
Distance To City Center (53)
Taste (53)
Rizka W. M.
10,0
/ 10
Aston hotel has a very modern theme. Sleek and spacious! The hotel has its own Starbucks, so it's a plus! Have many activities inside the building. I have tried the massages here and the therapist is really good! Very relaxing after days of activity. Oh, another plus is the bathroom has a bathtub! I love it.
Elsa F.
10,0
/ 10
This accommodation is good for stay cation in the weekend. Room is clean and comfortable. Really enjoy the weekend here. Breakfast is good and delicious
Rindu N. D.
8,5
/ 10
Nice hotel, nice view, beautiful place
Renny A.
8,5
/ 10
My husband and I really enjoyed staying at Aston Batam apart from being clean and comfortable for the children during the pandemic, strict health protocols were implemented.
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Jenny E. S.
9,7
/ 10
Nice hotel, clean in a strategic location. the food is delicious.
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In the Area
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Jalan Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam, Kepulauan Riau, Indonesia, 29444
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Aston Batam Hotel & Residence
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What's around Aston Batam Hotel & Residence
Jalan Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam, Kepulauan Riau, Indonesia, 29444
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Location
Aston Batam Hotel & Residence is located in area / city Nagoya.
About Aston Batam Hotel & Residence
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Aston Batam Hotel & Residence exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Aston Batam Hotel & Residence is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Aston Batam Hotel & Residence.
All facilities in Aston Batam Hotel & Residence
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Things to Do
- Fitness center
- Massage
- Outdoor pool
- Sauna
- Spa
- Steam room
Hotel Services
- 24-hour Receptionist
- Laundry service
- Luggage storage
Transportation
- Airport transfer
- Area shuttle
Business Facilities
- Business center
- Meeting facilities
Accommodation Policy & General Information in Aston Batam Hotel & Residence
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Facility
Swimming Pool closed temporarily from 27-5-2025 to 29-5-2025.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Aston Batam Hotel & Residence | 314 |
Number of floors in Aston Batam Hotel & Residence | 10 |
Another facilities in Aston Batam Hotel & Residence | Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area |
Frequently asked question in Aston Batam Hotel & Residence
What are available facilities at Aston Batam Hotel & Residence?
There are top facilites at Aston Batam Hotel & Residence such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Batam Hotel & Residence?
The standard check-in time at Aston Batam Hotel & Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Aston Batam Hotel & Residence?
Aston Batam Hotel & Residence is a 4.0-star hotel.
How many floors does Aston Batam Hotel & Residence have?
Aston Batam Hotel & Residence has 10 floors.
How many rooms are available at Aston Batam Hotel & Residence?
Aston Batam Hotel & Residence has 314 rooms in total.
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More Reviews from Other Guests in Aston Batam Hotel & Residence
Traveloka (2.573)
Other sources (408)
8,7
Very Good
From 2.573 reviews
Provided by travelers on
Cleanliness
8,9
Room Comfort
8,8
Meal
8,7
Location
8,7
Service and Facilites
8,7
People often mention about Aston Batam Hotel & Residence
All
Staff Friendliness (34)
Ambiance (33)
Bedroom (32)
Taste (32)
Room Space (30)
Bathroom (29)
Distance to City Center (28)
Variety (28)
Wifi (27)
Hotel Area (27)
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Traveler Reviews Aston Batam Hotel & Residence
Number of reviews per page
20
40
Customer reviews
fz
fariz z.
10,0
/10
Reviewed 6 day(s) ago
There are not many places to eat around the hotel.
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R***h
Transit
8,8
/10
Reviewed 3 week(s) ago
Check-in and check-out were quick, and the staff were friendly and solicited feedback. A big plus is staying humble and always asking for improvements.
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1 people find it helpful
F***L
Business
9,7
/10
Reviewed 3 week(s) ago
During an event on the 10th floor, guests trying to use the elevator were hampered by the limited number of people going down. The elevator was already full from the 10th floor, and we waited several times for it to always be full.
If possible, during peak hours, guests from events on the 10th floor could come down. There should be an elevator specifically for guests, so they can only go up to the 9th floor, not the 10th floor.
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1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused when using the elevator on the 10th floor. Your suggestion regarding adjusting elevator usage during peak hours is highly appreciated, and we will coordinate with the operations team to improve the guest experience in the future. We look forward to welcoming you back to Aston Batam for a more comfortable experience. Best regards, Aston Batam Hotel Management
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P***r
Business
10,0
/10
Reviewed 6 week(s) ago
The stay was pleasant especially for MR Adi and Ms Jessica at the front desk. They went out of way to help reschedule my booking.
The property is ideal for a family visit as well. Food and breakfast plenty option
1 people find it helpful
Accommodation's Reply
25 Sep 2025
Dear Guest,
Dear Valued Guest,
Thank you for your wonderful review. We’re delighted to hear that you had a pleasant stay and that Mr. Adi and Ms. Jessica at our front desk went the extra mile to assist with your booking reschedule. It’s also great to know you found our property ideal for family visits and enjoyed the wide selection of food and breakfast options.
We truly appreciate your feedback and look forward to welcoming you and your family back to Aston Batam Hotel & Residence.
Warm regards,
Management Team
Aston Batam Hotel
K***i
8,5
/10
Reviewed 6 week(s) ago
Good service, clean room, clean breakfast
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Accommodation's Reply
25 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted that you were satisfied with the service, room cleanliness, and breakfast at Aston Batam Hotel & Residence. We look forward to welcoming you back. Warm regards, Aston Batam Hotel Management.
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AD
Aprilla D.
Business
7,6
/10
Reviewed 7 week(s) ago
I bought a hotel room but what I got was an apartment... even though I bought it, there was no explanation that what I bought was an apartment.
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Accommodation's Reply
25 Sep 2025
Dear Aprilla, Thank you for sharing your experience. We apologize for any inconvenience regarding the room type information you booked. Your feedback is very valuable, and we will ensure that our room and apartment information is clearer and more transparent in the future. We look forward to welcoming you back to Aston Batam Hotel & Residence for an even better experience. Warm regards, Aston Batam Hotel Management.
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b***u
8,5
/10
Reviewed 10 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.
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b***u
Business
8,5
/10
Reviewed 10 week(s) ago
Complete hotel facilities in the middle of the city, there is a swimming pool, delicious breakfast, good service
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you were satisfied with our facilities, location, breakfast, and service. We look forward to welcoming you back to Aston Batam Hotel & Residence soon. Warm regards, Aston Batam Hotel Management.
See original
b***u
Business
10,0
/10
Reviewed 10 week(s) ago
Good hotel in the city center, good service, complete facilities, delicious breakfast, there is a swimming pool
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1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you for sharing your experience at Aston Batam Hotel. We are delighted to hear that you enjoyed our location, service, facilities, breakfast, and swimming pool. Positive feedback like this is invaluable to our team, as we strive to continuously provide the best service. We look forward to welcoming you back to Aston Batam Hotel & Residence on your next visit. Warmest Regards, Aston Batam Hotel Management.
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Rizka W. M.
Leisure
10,0
/10
Reviewed 11 week(s) ago
Aston hotel has a very modern theme. Sleek and spacious! The hotel has its own Starbucks, so it's a plus! Have many activities inside the building. I have tried the massages here and the therapist is really good! Very relaxing after days of activity. Oh, another plus is the bathroom has a bathtub! I love it.
Find this review helpful?
Accommodation's Reply
14 Aug 2025
Dear Rizka,
Thank you for your wonderful feedback!
We’re glad you enjoyed our modern, spacious design and the variety of facilities, from our Starbucks® at Peppermint Lounge to relaxing massage treatments. It’s great to hear the bathtub added to your comfort too. We look forward to welcoming you back for another relaxing stay at Aston Batam Hotel & Residence.
Warm Regards,
Aston Batam Hotel Management.
H***i
Leisure
10,0
/10
Reviewed 15 week(s) ago
The food is delicious. The hotel is clean. The staff is friendly. I've been staying here for a while with my family.
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Accommodation's Reply
18 Jul 2025
Dear Guest, Thank you for your positive review and continued trust in Aston Batam Hotel & Residence. We are delighted to know that you and your family have always enjoyed your stay here, from the delicious food, the cleanliness of the hotel, to the friendliness of our staff. Reviews like these inspire us to continue providing the best service. We look forward to your next visit with your beloved family! Best regards, Aston Batam Hotel & Residence
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M
Maria
Staycation
10,0
/10
Reviewed 16 week(s) ago
Keep it up for all the service and taste in the restaurant. Thank you
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Accommodation's Reply
01 Jul 2025
Dear Maria, Thank you for your appreciation and support for Aston Batam Hotel & Residence. We are very pleased to hear that the service and taste of the food in our restaurant have met your expectations. Positive feedback like this motivates us to continue to maintain and improve the quality of our services. See you again on your next visit! Warm Regards, Aston Batam Hotel Management.
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HF
Herry F.
Business
8,5
/10
Reviewed 17 week(s) ago
hotel staff is friendly and very helpful
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Accommodation's Reply
01 Jul 2025
Dear Herry, Thank you for sharing your positive experience during your stay at Aston Batam Hotel & Residence. We are very pleased to know that the friendliness and helpfulness of our staff left a good impression on you. Reviews like this are the motivation for us to continue providing the best service. We look forward to your next visit. Warm Regards, Aston Batam Hotel Management.
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C
Christian
Leisure
8,6
/10
Reviewed 17 week(s) ago
Hotel toiletries were incomplete upon arrival. Asked 3 times before they responded. Hotel breakfast food really needs to be improved in terms of taste.
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Accommodation's Reply
01 Jul 2025
Dear Christian, Thank you for taking the time to review Aston Batam Hotel & Residence. We apologize for the inconvenience you experienced regarding the completeness of toiletries and the delay in responding to requests. This is certainly not the standard of service we expect from our guests. Your feedback regarding the taste of the food at breakfast is also greatly appreciated, and we have forwarded it to our culinary team for immediate follow-up and improvement. We greatly appreciate your visit and look forward to welcoming you back with a much better experience in the future. Warm Regards, Aston Batam Hotel Management.
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S***H
8,5
/10
Reviewed 21 week(s) ago
Thank God, I got a cheap price with expensive facilities
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2 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you are satisfied with the value you received — affordable rates with quality facilities. We hope this pleasant experience will make you more comfortable to stay again at Aston Batam Hotel & Residence. See you on your next visit! Warm regards, Aston Batam Hotel Management.
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AT
Andreas T.
10,0
/10
Reviewed 21 week(s) ago
Comfortable and very nice place.
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Accommodation's Reply
09 Jun 2025
Dear Andreas, Thank you for this short but meaningful review. We are very happy to know that you felt comfortable and satisfied during your stay at Aston Batam Hotel & Residence. Hopefully we can continue to be your first choice when visiting Batam. See you again on your next visit! Warm regards, Aston Batam Hotel Management.
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a***h
Business
9,7
/10
Reviewed 22 week(s) ago
Communication with the receptionist was very comfortable and well served.
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are pleased to hear that your communication with the front desk team was comfortable and the service provided was satisfactory. Reviews like this motivate us to continue to maintain and improve the quality of our services. We hope to welcome you back to Aston Batam Hotel & Residence in the near future. Warm regards, Aston Batam Hotel Management.
See original
a***h
Business
9,7
/10
Reviewed 22 week(s) ago
clean and comfortable hotel and fast and friendly service
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for taking the time to share your experience with us at Aston Batam Hotel & Residence. We are very pleased to know that you felt comfortable with the cleanliness of our hotel and the fast and friendly service from our team. Reviews like this are an encouragement for us to continue to provide the best service for every guest. Warm Regards, Aston Batam Hotel Management.
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a***h
Business
9,7
/10
Reviewed 22 week(s) ago
fast and friendly service, calm and comfortable atmosphere
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Accommodation's Reply
09 Jun 2025
Dear Guest,
Thank you for your feedback regarding your stay at Aston Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.
Warm Regards,
Aston Batam Hotel Management.
i***i
10,0
/10
Reviewed 25 week(s) ago
Very good very comfortable i will back soon
1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Guest,
Thank you for your kind words!
We’re thrilled to hear that you had a very good and comfortable stay with us. Your satisfaction means a lot, and we truly look forward to welcoming you back again very soon at Aston Batam Hotel & Residence.
Warm regards,
Aston Batam Hotel & Residence
Number of reviews per page
20
40
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