The hotel is old. Front desk staffs are not so friendly. The carpet with cigarette holes, linen with holes and not white anymore, arm chair’s cushion broken and smelly and chair with cigarette hole, are all worn out. Need renovation. Close to harbour bay mall, but the mall it self almost empty. Good that there is a supermarket. Close to other mall but hard to find reliable taxi in Batam, dominated by unregistered taxi who charge unreasonable fare.

Toilet dirty mosquitos and smelly

Staff friendly, food delicious ❤️💯

Zest is a very pleasant hotel to stay. But there is only this one thing, the sound of other guests talking and closing the door was quite annoying. But the staffs were very helpful. The room is clean, good. Definitely gonna come back.

there is no breakfast although it was written breakfast included in the description (they didn't told me in the begining). the hot water was not working. I got smoking room of non smoking room instead (I wrote in special request of non smoking room). the room is clean though, the elevator was out of service as long as I stay there