1. The NPM receptionist gave the wrong villa key. I mentioned the order under the same name and villa number 97b, but the receptionist gave me the key to villa number 75b, I confirmed again but they still gave me the key 75b. 2. After we arrived at villa number 75b and had finished placing our belongings, we received a call from the NPM that they had given it wrong and this was very unprofessional and a complete waste of our time. 3. After being delivered to villa 97b (which should be) it turned out that the villa's electricity had not been turned on and there were several points that added to our disappointment. Namely: A. Dirty, we have requested brooms and mops but they were ignored. B. The phone is broken, we have requested a repair but the villa still doesn't come until tomorrow at 10.00 am when we will check out. Because the telephone could not be used, we used a personal telephone to call the receptionist to make repairs, but until that evening the NPM had not made any repairs. C. The television cannot be used. 4. Information on the use of the swimming pool is not clear on the hours of operation. In the future, it is hoped that NPM will respond quickly to customer requests and not discriminate between villas owned by NPM or third parties.