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Aston Batam Hotel & Residence
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Aston Batam Hotel & Residence
Hotels
Staffs in this property are screened for COVID-19 regularly.
8,7
/10
Very Good
2.546 reviews
What Guests Say About Their Stay
Staff Friendliness (47)
Room Space (47)
Taste (46)
Distance To City Center (45)
Elsa F.
10,0
/ 10
This accommodation is good for stay cation in the weekend. Room is clean and comfortable. Really enjoy the weekend here. Breakfast is good and delicious
Rindu N. D.
8,5
/ 10
Nice hotel, nice view, beautiful place
Mohammad S.
8,5
/ 10
Recommended hotel for family vocation, nice hotel, clean, staff very humble, Thank you Aston.
Cintya M.
9,4
/ 10
The room is spacious, good location, breakfast was great, will come back for sure.
Anju P. B.
10,0
/ 10
Amazing stay. Love the staffs. Hotel is new.
In the Area
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Jalan Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam, Kepulauan Riau, Indonesia, 29444
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Read More
Available Room Types in Aston Batam Hotel & Residence
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Jalan Sriwijaya No. 1, Kp. Pelita, Nagoya, Batam, Kepulauan Riau, Indonesia, 29444
Discover More About Aston Batam Hotel & Residence
Location
Aston Batam Hotel & Residence is located in area / city Nagoya.
About Aston Batam Hotel & Residence
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Aston Batam Hotel & Residence exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Aston Batam Hotel & Residence is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Aston Batam Hotel & Residence.
All facilities in Aston Batam Hotel & Residence
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Things to Do
- Fitness center
- Massage
- Outdoor pool
- Sauna
- Spa
- Steam room
Hotel Services
- 24-hour Receptionist
- Laundry service
- Luggage storage
Transportation
- Airport transfer
- Area shuttle
Business Facilities
- Business center
- Meeting facilities
Accommodation Policy & General Information in Aston Batam Hotel & Residence
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Facility
Swimming Pool closed temporarily from 27-5-2025 to 29-5-2025.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at Aston Batam Hotel & Residence | 314 |
Number of floors in Aston Batam Hotel & Residence | 10 |
Another facilities in Aston Batam Hotel & Residence | Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area |
Frequently asked question in Aston Batam Hotel & Residence
What are available facilities at Aston Batam Hotel & Residence?
There are top facilites at Aston Batam Hotel & Residence such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Batam Hotel & Residence?
The standard check-in time at Aston Batam Hotel & Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Aston Batam Hotel & Residence
Traveloka (2.546)
Other sources (408)
8,7
Very Good
From 2.546 reviews
Provided by travelers on
Cleanliness
8,9
Room Comfort
8,8
Meal
8,7
Location
8,7
Service and Facilites
8,7
People often mention about Aston Batam Hotel & Residence
All
Staff Friendliness (31)
Ambiance (30)
Taste (29)
Bedroom (28)
Room Space (26)
Distance to City Center (25)
Wifi (25)
Bathroom (25)
Variety (25)
Hotel Area (23)
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Traveler Reviews Aston Batam Hotel & Residence
Number of reviews per page
20
40
Customer reviews
H***i
Leisure
10,0
/10
Reviewed 1 week(s) ago
The food is delicious. The hotel is clean. The staff is friendly. I've been staying here for a while with my family.
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Accommodation's Reply
18 Jul 2025
Dear Guest, Thank you for your positive review and continued trust in Aston Batam Hotel & Residence. We are delighted to know that you and your family have always enjoyed your stay here, from the delicious food, the cleanliness of the hotel, to the friendliness of our staff. Reviews like these inspire us to continue providing the best service. We look forward to your next visit with your beloved family! Best regards, Aston Batam Hotel & Residence
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M
Maria
Staycation
10,0
/10
Reviewed 3 week(s) ago
Keep it up for all the service and taste in the restaurant. Thank you
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Accommodation's Reply
01 Jul 2025
Dear Maria, Thank you for your appreciation and support for Aston Batam Hotel & Residence. We are very pleased to hear that the service and taste of the food in our restaurant have met your expectations. Positive feedback like this motivates us to continue to maintain and improve the quality of our services. See you again on your next visit! Warm Regards, Aston Batam Hotel Management.
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HF
Herry F.
Business
8,5
/10
Reviewed 4 week(s) ago
hotel staff is friendly and very helpful
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Accommodation's Reply
01 Jul 2025
Dear Herry, Thank you for sharing your positive experience during your stay at Aston Batam Hotel & Residence. We are very pleased to know that the friendliness and helpfulness of our staff left a good impression on you. Reviews like this are the motivation for us to continue providing the best service. We look forward to your next visit. Warm Regards, Aston Batam Hotel Management.
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C
Christian
Leisure
8,6
/10
Reviewed 4 week(s) ago
Hotel toiletries were incomplete upon arrival. Asked 3 times before they responded. Hotel breakfast food really needs to be improved in terms of taste.
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Accommodation's Reply
01 Jul 2025
Dear Christian, Thank you for taking the time to review Aston Batam Hotel & Residence. We apologize for the inconvenience you experienced regarding the completeness of toiletries and the delay in responding to requests. This is certainly not the standard of service we expect from our guests. Your feedback regarding the taste of the food at breakfast is also greatly appreciated, and we have forwarded it to our culinary team for immediate follow-up and improvement. We greatly appreciate your visit and look forward to welcoming you back with a much better experience in the future. Warm Regards, Aston Batam Hotel Management.
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S***H
8,5
/10
Reviewed 7 week(s) ago
Thank God, I got a cheap price with expensive facilities
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1 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you are satisfied with the value you received — affordable rates with quality facilities. We hope this pleasant experience will make you more comfortable to stay again at Aston Batam Hotel & Residence. See you on your next visit! Warm regards, Aston Batam Hotel Management.
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AT
Andreas T.
10,0
/10
Reviewed 8 week(s) ago
Comfortable and very nice place.
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Accommodation's Reply
09 Jun 2025
Dear Andreas, Thank you for this short but meaningful review. We are very happy to know that you felt comfortable and satisfied during your stay at Aston Batam Hotel & Residence. Hopefully we can continue to be your first choice when visiting Batam. See you again on your next visit! Warm regards, Aston Batam Hotel Management.
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a***h
Business
9,7
/10
Reviewed 9 week(s) ago
Communication with the receptionist was very comfortable and well served.
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for your positive review. We are pleased to hear that your communication with the front desk team was comfortable and the service provided was satisfactory. Reviews like this motivate us to continue to maintain and improve the quality of our services. We hope to welcome you back to Aston Batam Hotel & Residence in the near future. Warm regards, Aston Batam Hotel Management.
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a***h
Business
9,7
/10
Reviewed 9 week(s) ago
clean and comfortable hotel and fast and friendly service
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Accommodation's Reply
09 Jun 2025
Dear Guest, Thank you for taking the time to share your experience with us at Aston Batam Hotel & Residence. We are very pleased to know that you felt comfortable with the cleanliness of our hotel and the fast and friendly service from our team. Reviews like this are an encouragement for us to continue to provide the best service for every guest. Warm Regards, Aston Batam Hotel Management.
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a***h
Business
9,7
/10
Reviewed 9 week(s) ago
fast and friendly service, calm and comfortable atmosphere
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Accommodation's Reply
09 Jun 2025
Dear Guest,
Thank you for your feedback regarding your stay at Aston Batam Hotel. We appreciate you taking the time to rate your experience. We strive to provide the best possible service and accommodations for our guests. If there is anything specific that you would like to bring to our attention or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.
Warm Regards,
Aston Batam Hotel Management.
i***i
10,0
/10
Reviewed 12 week(s) ago
Very good very comfortable i will back soon
1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear Guest,
Thank you for your kind words!
We’re thrilled to hear that you had a very good and comfortable stay with us. Your satisfaction means a lot, and we truly look forward to welcoming you back again very soon at Aston Batam Hotel & Residence.
Warm regards,
Aston Batam Hotel & Residence
p***a
10,0
/10
Reviewed 13 week(s) ago
the hotel staff is very friendly and very helpful
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Accommodation's Reply
18 Jul 2025
Dear Guest, Thank you for your positive review! We are delighted to hear that the friendliness and helpfulness of our staff made a positive impression during your stay at Aston Batam Hotel & Residence. Reviews like this motivate us to continue providing the best service. See you again on your next visit! Best regards, Aston Batam Hotel & Residence
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Muhammad N.
6,6
/10
Reviewed 14 week(s) ago
The experience I had was very sad, when I took a warm shower and after showering the glass door of the bathroom exploded like corn and hit my hand until I had 4 stitches. This incident on April 6, 2025 was very dangerous for guests.
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3 people find it helpful
Accommodation's Reply
12 Jul 2025
Dear Muhammad, Thank you for sharing your experience with us. We are deeply sorry and concerned about the incident that occurred on April 6, 2025. This incident clearly should not have happened, and we sincerely apologize for the inconvenience and hurt you experienced. The safety and comfort of our guests is our top priority, and we have immediately launched an investigation and implemented corrective measures to ensure a similar incident does not happen again in the future. We greatly appreciate your willingness to share this information, and wish you a speedy recovery. If there is anything else we can assist you with, please do not hesitate to contact us directly. Sincerely, Aston Batam Hotel Management.
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M***d
8,3
/10
Reviewed 15 week(s) ago
The location is not too far from the city center, but the serviced apartment is not very good. The first time I was given a room with a less cold AC. Although in the end the room was changed to a cold AC.
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Accommodation's Reply
12 Jul 2025
Dear Guest, Thank you for sharing your experience with us at Aston Batam Hotel & Residence. We apologize for the initial inconvenience related to the air conditioning in your first room. However, we were happy to provide a solution quickly by upgrading your room to ensure your continued comfort during your stay. Your feedback regarding our serviced apartments is highly appreciated and will be used as a basis for future service improvements. We hope to welcome you back for an even more seamless experience on your next visit. Best regards, Aston Batam Hotel Management.
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A***A
Business
9,4
/10
Reviewed 15 week(s) ago
Friendly and great personality from hotel staff. Great experience during visit, room is very clean and having a safebox and coolbox, bathroom is spacious complete with a bathtub and other amenities.
Find this review helpful?
Accommodation's Reply
12 Jul 2025
Dear Guest,
Thank you for sharing your experience with us at Aston Batam Hotel & Residence.
We’re truly delighted to know that our friendly team left a positive impression and that you had a great overall stay. It’s wonderful to hear you enjoyed the cleanliness and facilities in your room, including the safebox, coolbox, spacious bathroom, and bathtub.
Your kind feedback means a lot to us, and we look forward to welcoming you back for another comfortable and memorable stay.
Warm regards,
Aston Batam Hotel Management.
sp
sang p.
8,5
/10
Reviewed 15 week(s) ago
The hotel staff is friendly and the hotel is clean and fragrant.
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1 people find it helpful
Accommodation's Reply
12 Jul 2025
Dear Guest, Thank you for sharing your experience at Aston Batam Hotel & Residence. We are delighted to hear that you were satisfied with the friendliness of our staff and the cleanliness and fragrance of the hotel grounds. Your review motivates us to continue maintaining the quality of our service. We look forward to welcoming you back on your next visit! Best regards, Aston Batam Hotel Management.
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y***i
Transit
10,0
/10
Reviewed 17 week(s) ago
staff were very friendly and accommodating, fast check in and check out process, good breakfast
Find this review helpful?
Accommodation's Reply
12 Jul 2025
Dear Guest,
Thank you for sharing your wonderful experience with us at Aston Batam Hotel & Residence.
We’re delighted to hear that you enjoyed the friendly and accommodating service from our team, along with the smooth check-in and check-out process. It’s also great to know that our breakfast met your expectations.
We truly appreciate your kind words and look forward to welcoming you back soon for another pleasant stay.
Warm regards,
Aston Batam Hotel Management.
H***h
Staycation
10,0
/10
Reviewed 17 week(s) ago
Staff is nice, friendly and polite. Rooms are spacious and clean. Food is delicious.
See original
1 people find it helpful
Accommodation's Reply
12 Jul 2025
Dear Guest, Thank you for your positive review of Aston Batam Hotel & Residence. We are delighted to hear that you enjoyed the friendliness of our staff, the comfort of our rooms, and the delicious dishes we serve. Your comments motivate us to continue providing the best service. We look forward to welcoming you back soon! Best regards, Aston Batam Hotel Management
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Asep G. S.
Business
10,0
/10
Reviewed 17 week(s) ago
The staff is friendly, the hotel is clean, comfortable.
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Accommodation's Reply
12 Jul 2025
Dear Asep, Thank you for taking the time to share your experience with us at Aston Batam Hotel & Residence. We are delighted to hear that you enjoyed your stay and that the friendliness of our staff and the cleanliness of our hotel left a positive impression on you. We look forward to your next visit for an equally pleasant experience! Best regards, Aston Batam Hotel Management.
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am
ardy m.
Staycation
10,0
/10
Reviewed 17 week(s) ago
Clean and best hotel. Friendly service and close to Nagoya.
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Accommodation's Reply
18 Jul 2025
Dear Ardy, Thank you for your positive review! We are pleased to know that you enjoyed the cleanliness of the hotel, the friendly service from our team, and the strategic location close to Nagoya. We hope your stay at Aston Batam Hotel & Residence is always memorable. We look forward to welcoming you back again soon! Best regards, Aston Batam Hotel & Residence
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Muchsin R.
Staycation
10,0
/10
Reviewed 18 week(s) ago
All the staff are very friendly. The food variety is wide.
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Accommodation's Reply
18 Jul 2025
Dear Muchsin, Thank you for your wonderful review! We are delighted to learn that the friendliness of our staff and the variety of food provided a positive experience during your stay at Aston Batam Hotel & Residence. Feedback like this motivates us to continue maintaining the quality of our service. See you again on your next visit! Best regards, Aston Batam Hotel & Residence
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Number of reviews per page
20
40
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