Aston Kemayoran City Hotel

Dear Ms. Nurul, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for your positive review. We are very pleased to know that you felt comfortable with the cleanliness, aroma, and spaciousness of our rooms. Ease of access and comfort for families are indeed one of our top priorities at Aston Kemayoran City Hotel. We hope to welcome you and your family again in the future for an equally pleasant stay. Best regards, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for your positive review. We are very pleased to hear that the check-in and check-out process was smooth and fast, and that our staff was able to provide you with any assistance you needed during your stay at Aston Kemayoran City Hotel. Guest satisfaction is our top priority, and reviews like this really motivate our team to continue providing the best service. We look forward to welcoming you back on your next visit. Best regards, Cyrila Bertania Sari, General Manager

Dear Mr Sugianto, Thank you for choosing ASTON Kemayoran City Hotel! Thank you very much for your kind review. We’re glad to hear that you enjoyed our strategic location near JIEXPO Kemayoran, it's indeed one of the highlights for guests attending events or exploring the area. We hope to welcome you back soon for another great stay at ASTON Kemayoran City Hotel. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for your enthusiasm and enthusiasm! We are delighted to receive such positive support. Come and invite your family and friends to experience a comfortable, clean, and welcoming stay at Aston Kemayoran City Hotel. Indeed, ASTON is the hotel of choice! See you on your next visit! Best regards, Cyrila Bertania Sari, General Manager

Dear Ms. Azora, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that you enjoyed our spacious room, easy access, and varied breakfast menu. We hope this pleasant experience will bring you back again in the future. We will always be ready to welcome you with the best service. Best regards, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for sharing your experience as your accommodation, especially while attending the annual PRJ event. We are pleased to know that our location provided easy access for you. On behalf of the management, we would like to express our sincere apologies for the inconvenience you experienced regarding the friendliness of our restaurant staff. This is certainly not the standard of service we aspire to provide. We have forwarded your review to the relevant team for immediate evaluation and improvement. We look forward to welcoming you back with an even better experience on your next visit. Sincerely, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for sharing your experience. We are delighted to hear that you enjoyed our food and felt comfortable with your room. On behalf of the management, we apologize if the view from your room did not meet your expectations. This feedback is very important to us and will be used as a basis for our evaluation so that we can provide more detailed information regarding the room types and views available upon reservation. We hope to welcome you back with a more satisfying experience in the future. Best regards, Cyrila Bertania Sari, General Manager

Dear Mrs. Novi, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to share your experience during your stay at Aston Kemayoran City Hotel. We are very happy to know that you felt comfortable and that our service was good. On behalf of the management, we also extend our apologies for the inconvenience regarding the room size which was felt to be too small. Your feedback is very much appreciated and will be our attention in the future, especially in providing clearer information regarding room types and sizes to guests before their arrival. We will also continue to evaluate and adjust the available room options to better suit the needs and comfort of each guest. We hope to welcome you back for a more enjoyable stay in the future. Warmest Regards, Cyrila Bertania Sari. General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are delighted to know that our service, staff friendliness, and hotel cleanliness made a good impression during your stay. Your review is an encouragement for our entire team to continue to maintain the best service standards. We look forward to your next visit! Warmest Regards, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to provide us with feedback. We apologize if the variety of our breakfast menu did not meet your expectations. We have forwarded your feedback to the Food & Beverage team for evaluation and improvement. We are committed to continuously improving the quality and variety of our menu to provide a more satisfying breakfast experience for all our guests. We look forward to welcoming you back with even better service in the future. Warmest Regards, Cyrila Bertania Sari, General Manager.

Dear Mrs. Puspa, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very happy to know that you felt at home, comfortable, and satisfied with the cleanliness of our triple bed room. It is a pleasure for us to be your choice to rest during your vacation. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next vacation! Best regards, Cyrila Bertania Sari. General Manager.

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for your review. We are delighted to hear that you were comfortable with our room and enjoyed the hotel's strategic location, including easy access to nearby amenities such as Hermina Hospital and 24-hour Lawson. Our location is designed to ensure guests feel comfortable and convenient during their stay. We look forward to your next visit to Aston Kemayoran City Hotel! Best regards, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing ASTON Kemayoran City Hotel! Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed your stay in our Family Room and Triple Bed Room. It’s always a pleasure to know our accommodations can meet the needs of traveling families or groups. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Mr. Aldi, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very pleased to know that our hotel's strategic location close to JIEXPO provides convenience for you and your family, especially when attending events such as PRJ. We hope that this comfortable stay can be a reason to choose Aston Kemayoran as your place to rest in Jakarta. See you again on your next visit! Warm regards, Cyrila Bertania Sari. General Manager

Dear Mr. Baraq, Thank you for choosing aston kemayoran City Hotel! Thank you for sharing your stay experience. We are glad to know that you enjoyed our dishes and felt the good service from our team. Regarding the comfort of the room atmosphere, we apologize if it has not fully met your expectations. We understand that comfort is a very personal thing, and we really appreciate your feedback. If there is anything in particular that makes you feel uncomfortable, we are very open to hearing it as material for evaluation and improvement in the future. We look forward to welcoming you back and providing a more enjoyable experience in the future. Warm regards, Cyrila Bertania Sari. General Manager

Dear Mrs. Very, Thank you for choosing aston kemayoran City Hotel! Thank you for your positive review. We are very happy to know that you and your family enjoyed a wonderful stay with your children at aston kemayoran City Hotel. Cleanliness of the room, private access, and friendliness of the staff are indeed our priorities to provide maximum comfort for every guest. We hope to welcome you and your family back soon for an equally pleasant stay. Warm regards, Cyrila Bertania Sari. General Manager

Dear Valued Guest, Thank you for choosing aston kemayoran City Hotel! Thank you for this short but meaningful review! We are very happy to know that you felt helped and welcomed by our staff. Your satisfaction and comfort are our top priorities. See you again on your next visit! Warm regards, Cyrila Bertania Sari. General Manager

Dear Ms. Agustiana, Thank you for taking the time to share your experience staying at Aston Kemayoran City Hotel! On behalf of the management, we would like to express our deepest apologies for the inconvenience you experienced during your stay, especially regarding the queue at check-out, the use of shared elevators, and the service attitude that did not meet the standards of hospitality and professionalism that we uphold. We have forwarded your feedback to the Front Office department and related operational teams to be taken seriously and immediately followed up through internal evaluation and additional training for our staff. Regarding the process of handling left-behind items and the long waiting time, we deeply regret the inefficiency. This certainly does not reflect the service we want to provide to every guest. We will ensure that similar incidents do not happen again. We are pleased to hear that you appreciated the spacious and comfortable room and the city views provided. However, we also noted your feedback regarding the variety of breakfast that still needs to be improved. We will coordinate this with the F&B team for evaluation and development of a more diverse menu. Once again, we appreciate your valuable feedback as it is very helpful in our efforts to continuously improve the quality of service. We look forward to welcoming you back in the future with a much more enjoyable and satisfying experience. Warm Regards, Cyrila Bertania Sari. General Manager

Dear Mr Wisnu, Thank you for choosing ASTON Kemayoran City Hotel! Thank you so much for your kind feedback. We're thrilled to hear that you enjoyed our strategic location, nearby food options, excellent facilities, and overall value for money. Your satisfaction is our greatest reward, and it's wonderful to know that we met your expectations during your stay. We look forward to welcoming you back to ASTON Kemayoran City Hotel in the near future! Warm regards, Cyrila Bertania Sari General Manager