Aston Kemayoran City Hotel

Dear Mr. Supriyanto, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you felt at ease and comfortable during your stay, and were satisfied with the friendly service from our team. We are also delighted that our location close to JIEXPO provides additional convenience for you. We look forward to welcoming you back on your next visit. Best regards, Cyrila Bertania Sari, General Manager

Dear Mr Arzaf, Thank you for choosing ASTON Kemayoran City Hotel! We truly appreciate your recommendation and are delighted to know that our location suited your needs for nearby activities. Your feedback motivates us to continue providing the best experience for our valued guests. We look forward to welcoming you back soon. Warm regards, Cyrila Bertania Sari General Manager

Dear Mr. Putra, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to share your experience with us. On behalf of the management of Aston Kemayoran City Hotel, please allow us to extend our sincerest apologies for the inconvenience you experienced during your stay. We deeply regret the delay in handling your prayer mat request, the slow response from our technicians, and the unfriendly receptionist. We also apologize for any inconvenience caused by the non-cooling air conditioning, the alarm sound, the power outage, and the lack of apologies in any announcements we made. We also understand the inconvenience you experienced regarding the soundproofing in your room. Your feedback is very valuable to us. We have forwarded your comments to the relevant department for immediate improvement. We are also strengthening our training program for all staff to be more responsive, friendly, and communicative in serving guests. Regarding our facilities, our technical team will improve our maintenance procedures so that any issues can be handled more quickly and without disrupting guest comfort. Once again, we apologize for this unpleasant experience. We sincerely hope to welcome you back on your next visit with even better service and comfort, in line with Aston Kemayoran City Hotel standards. Warmest regards, Cyrila Bertania Sari, General Manager

Dear Jeinet, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to share your experience staying at Aston Kemayoran City Hotel. We are pleased to know that you were comfortable with the bed, the cleanliness of the room, and the easy check-in process. However, on behalf of the management, we sincerely apologize for the inconvenience caused by the noise of the AC repairs in the morning. We understand that good quality sleep is very important, especially when you have activities and events that require peak condition. We regret that the timing of the work was not suitable and disturbed your rest. We will immediately follow up on this valuable feedback by improving internal coordination, especially in scheduling repair work to avoid disturbing guest comfort. We hope you will give us the opportunity to welcome you back with an even better experience on your next visit. Warmest Regards, Cyrila Bertania Sari. General Manager

Dear Ms. Ristia, Thank you for choosing Aston Kemayoran City Hotel! Thank you for sharing your pleasant experience during your 3-day stay. We are very happy to know that your stay went well and left a positive impression. Short but meaningful reviews like this mean a lot to us and motivate us to continue providing the best service to every guest. We look forward to your next visit for an equally pleasant experience. Best regards, Cyrila Bertania Sari, General Manager

Dear Ms. Nurul, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for your positive review. We are very pleased to know that you felt comfortable with the cleanliness, aroma, and spaciousness of our rooms. Ease of access and comfort for families are indeed one of our top priorities at Aston Kemayoran City Hotel. We hope to welcome you and your family again in the future for an equally pleasant stay. Best regards, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for your positive review. We are very pleased to hear that the check-in and check-out process was smooth and fast, and that our staff was able to provide you with any assistance you needed during your stay at Aston Kemayoran City Hotel. Guest satisfaction is our top priority, and reviews like this really motivate our team to continue providing the best service. We look forward to welcoming you back on your next visit. Best regards, Cyrila Bertania Sari, General Manager

Dear Mr Sugianto, Thank you for choosing ASTON Kemayoran City Hotel! Thank you very much for your kind review. We’re glad to hear that you enjoyed our strategic location near JIEXPO Kemayoran, it's indeed one of the highlights for guests attending events or exploring the area. We hope to welcome you back soon for another great stay at ASTON Kemayoran City Hotel. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for your enthusiasm and enthusiasm! We are delighted to receive such positive support. Come and invite your family and friends to experience a comfortable, clean, and welcoming stay at Aston Kemayoran City Hotel. Indeed, ASTON is the hotel of choice! See you on your next visit! Best regards, Cyrila Bertania Sari, General Manager

Dear Ms. Azora, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that you enjoyed our spacious room, easy access, and varied breakfast menu. We hope this pleasant experience will bring you back again in the future. We will always be ready to welcome you with the best service. Best regards, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for sharing your experience as your accommodation, especially while attending the annual PRJ event. We are pleased to know that our location provided easy access for you. On behalf of the management, we would like to express our sincere apologies for the inconvenience you experienced regarding the friendliness of our restaurant staff. This is certainly not the standard of service we aspire to provide. We have forwarded your review to the relevant team for immediate evaluation and improvement. We look forward to welcoming you back with an even better experience on your next visit. Sincerely, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for sharing your experience. We are delighted to hear that you enjoyed our food and felt comfortable with your room. On behalf of the management, we apologize if the view from your room did not meet your expectations. This feedback is very important to us and will be used as a basis for our evaluation so that we can provide more detailed information regarding the room types and views available upon reservation. We hope to welcome you back with a more satisfying experience in the future. Best regards, Cyrila Bertania Sari, General Manager

Dear Mrs. Novi, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to share your experience during your stay at Aston Kemayoran City Hotel. We are very happy to know that you felt comfortable and that our service was good. On behalf of the management, we also extend our apologies for the inconvenience regarding the room size which was felt to be too small. Your feedback is very much appreciated and will be our attention in the future, especially in providing clearer information regarding room types and sizes to guests before their arrival. We will also continue to evaluate and adjust the available room options to better suit the needs and comfort of each guest. We hope to welcome you back for a more enjoyable stay in the future. Warmest Regards, Cyrila Bertania Sari. General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are delighted to know that our service, staff friendliness, and hotel cleanliness made a good impression during your stay. Your review is an encouragement for our entire team to continue to maintain the best service standards. We look forward to your next visit! Warmest Regards, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to provide us with feedback. We apologize if the variety of our breakfast menu did not meet your expectations. We have forwarded your feedback to the Food & Beverage team for evaluation and improvement. We are committed to continuously improving the quality and variety of our menu to provide a more satisfying breakfast experience for all our guests. We look forward to welcoming you back with even better service in the future. Warmest Regards, Cyrila Bertania Sari, General Manager.

Dear Mrs. Puspa, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very happy to know that you felt at home, comfortable, and satisfied with the cleanliness of our triple bed room. It is a pleasure for us to be your choice to rest during your vacation. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next vacation! Best regards, Cyrila Bertania Sari. General Manager.

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for your review. We are delighted to hear that you were comfortable with our room and enjoyed the hotel's strategic location, including easy access to nearby amenities such as Hermina Hospital and 24-hour Lawson. Our location is designed to ensure guests feel comfortable and convenient during their stay. We look forward to your next visit to Aston Kemayoran City Hotel! Best regards, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing ASTON Kemayoran City Hotel! Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed your stay in our Family Room and Triple Bed Room. It’s always a pleasure to know our accommodations can meet the needs of traveling families or groups. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Mr. Aldi, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your positive review. We are very pleased to know that our hotel's strategic location close to JIEXPO provides convenience for you and your family, especially when attending events such as PRJ. We hope that this comfortable stay can be a reason to choose Aston Kemayoran as your place to rest in Jakarta. See you again on your next visit! Warm regards, Cyrila Bertania Sari. General Manager