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Cleo Hotel Balaikota Surabaya
Hotels
8,5
/10
Very Good
3.600 reviews
What Guests Say About Their Stay
Staff Friendliness (52)
Distance To City Center (49)
Ambiance (43)
Bedroom (40)
Mokhamad A. F.
9,4
/ 10
The hotel is clean and near, very comfortable and simple for business trip.
Sri R.
8,5
/ 10
Nice places with strategic access, the price pay it all with cleanliness, comfortable and location. You could get klatak satay just by walking about 100m far, and grand city about 200m.
Leyly N. H.
9,1
/ 10
I chose this hotel because it was easily accessible to Dr. Soetomo Hospital to take my child for a check-up. And sure enough, it was very easy, taking about 7 minutes. Overall, everything was great, and I was very impressed with the friendliness of the staff. The hotel is also very convenient for culinary delights, as there are many restaurants nearby, just a short walk away. Next time I visit Dr. Soetomo, I'll definitely stay there again.
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Iraalfitry
9,7
/ 10
A pleasant hotel, as soon as you enter the room you are greeted by the fragrant aroma of spices. Clean and tidy room, perfect for couples who seem romantic. Around the hotel it's easy to find a place to eat. From bag-friendly prices to targeted culinary, near supermarkets, complete. There are plans to go back again if you go to Surabaya. Thank you Cleo Hotel
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Dimas w. t. y. p.
9,7
/ 10
The hotel is very nice, comfortable and close to the city center, the service is friendly and clean.
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In the Area
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Jalan Walikota Mustajab No. 59 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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What's around Cleo Hotel Balaikota Surabaya
Jalan Walikota Mustajab No. 59 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Discover More About Cleo Hotel Balaikota Surabaya
Cleo Hotel Walikota Mustajab - The Best Comfort at an Affordable Price
Enjoy a comfortable stay with the best service and guaranteed facilities without breaking the bank. Cleo Hotel Walikota Mustajab offers a modern and practical atmosphere, making it perfect for both tourists and business travelers seeking accommodation in the heart of Surabaya.
With easy access to major destinations, guests can explore Grand City Mall for shopping and leisure, enjoy the city ambiance at Alun-Alun Surabaya, or visit the Mayor’s Office and Governor’s Office for business purposes. Additionally, the hotel is conveniently located near Gubeng Train Station, providing seamless mobility for travelers. For those interested in historical landmarks, Monkasel (Submarine Monument) is just a short distance away. Moreover, guests needing medical services can easily access RS Mata Undaan, a well-known eye hospital in the city.
Located at Jl. Walikota Mustajab No.59, Surabaya, this hotel is the perfect choice for those seeking comfort, convenience, and affordability all in one package.
All facilities in Cleo Hotel Balaikota Surabaya
Bar, Cafe and Lounge
Lobby
Exterior
Bedroom
In-room Bathroom
Public Facilities
- Parking
- Coffee shop
- Elevator
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- Shower
- TV
Hotel Services
- 24-hour security
- Laundry service
- 24-hour Receptionist
Transportation
- Car rental
- Valet parking
General
- AC
- Smoking area
Things to Do
- TV lounge
Connectivity
- LAN Internet
Shuttle Service
- Airport transfer
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Cleo Hotel Balaikota Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Cleo Hotel Balaikota Surabaya | 112 |
Number of floors in Cleo Hotel Balaikota Surabaya | 6 |
Another facilities in Cleo Hotel Balaikota Surabaya | Coffee shop, Room service, Safety deposit box, WiFi in public area, Cable TV |
Frequently asked question in Cleo Hotel Balaikota Surabaya
What are available facilities at Cleo Hotel Balaikota Surabaya?
There are top facilites at Cleo Hotel Balaikota Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Cleo Hotel Balaikota Surabaya?
The standard check-in time at Cleo Hotel Balaikota Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Cleo Hotel Balaikota Surabaya?
Cleo Hotel Balaikota Surabaya is a 2.0-star hotel.
How many floors does Cleo Hotel Balaikota Surabaya have?
Cleo Hotel Balaikota Surabaya has 6 floors.
How many rooms are available at Cleo Hotel Balaikota Surabaya?
Cleo Hotel Balaikota Surabaya has 112 rooms in total.
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More Reviews from Other Guests in Cleo Hotel Balaikota Surabaya
Traveloka (3.600)
8,5
Very Good
From 3.600 reviews
Provided by travelers on
Cleanliness
8,5
Room Comfort
8,3
Meal
8,0
Location
8,7
Service and Facilites
8,5
People often mention about Cleo Hotel Balaikota Surabaya
All
Staff Friendliness (43)
Distance to City Center (42)
Ambiance (42)
Bedroom (37)
Surroundings (36)
Accessibility (36)
Hotel Area (36)
Bathroom (32)
Check-in/out Time (30)
Wifi (29)
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Traveler Reviews Cleo Hotel Balaikota Surabaya
Number of reviews per page
20
40
Customer reviews
J***e
Staycation
9,1
/10
Reviewed 4 day(s) ago
Friendly staff, love the atmosphere, affordable prices
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M***a
9,4
/10
Reviewed 2 week(s) ago
Very good. They are friendly staff
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E***y
Transit
8,5
/10
Reviewed 3 week(s) ago
Highly recommended to stay
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LN
Leyly N. H.
Medical
9,1
/10
Reviewed 4 week(s) ago
I chose this hotel because it was easily accessible to Dr. Soetomo Hospital to take my child for a check-up. And sure enough, it was very easy, taking about 7 minutes. Overall, everything was great, and I was very impressed with the friendliness of the staff. The hotel is also very convenient for culinary delights, as there are many restaurants nearby, just a short walk away. Next time I visit Dr. Soetomo, I'll definitely stay there again.
Read More
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Find this review helpful?
S***a
Leisure
8,9
/10
Reviewed 5 week(s) ago
Very good service, early check-in possible, friendly staff, close to souvenir shops and legendary culinary delights in Surabaya (walkable). The problem is the toilet shower is too strong so the bathroom floor is wet all the way to the room, the mat is torn, the mattress is also a bit warped
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D***n
10,0
/10
Reviewed 6 week(s) ago
Clean and comfortable, multiple check ins are safe and environmentally friendly.
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B***n
9,4
/10
Reviewed 6 week(s) ago
Great for short trips or business trips. Strategically located near government centers and shopping areas.
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m***d
8,5
/10
Reviewed 9 week(s) ago
Strategic location, easy access to everywhere.
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ARDY Y.
10,0
/10
Reviewed 10 week(s) ago
Clean. Fitting room, clean bathroom.
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Arief F.
9,4
/10
Reviewed 15 week(s) ago
Fast and pleasant service. The hotel is strategically located and close to cafes and restaurants.
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WS
Wadli S.
Staycation
10,0
/10
Reviewed 19 week(s) ago
The staff is friendly, and often staycations at the Cleo Hotel, Mayor Mustajab Surabaya.
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Accommodation's Reply
05 Jul 2025
Hello Kak Wadli S. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again. Warm greetings from us, Management Cleo Walikota Mustajab
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N***o
10,0
/10
Reviewed 24 week(s) ago
The hotel is close to the city center and clean.
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Accommodation's Reply
05 Jul 2025
Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other staff colleagues. We hope to meet you again. Warm greetings from us, Management Cleo Walikota Mustajab
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E***K
Business
9,7
/10
Reviewed 26 week(s) ago
Hotel staff is friendly and very helpful, facilities are good and quite comfortable...thank you
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other staff colleagues. We hope to meet you again. Warm greetings from us, Management Cleo Walikota Mustajab
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M***d
Staycation
10,0
/10
Reviewed 26 week(s) ago
near Surabaya culinary places, town square and city hall
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other staff colleagues. We hope to meet you again. Warm greetings from us, Management Cleo Walikota Mustajab
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C***a
Staycation
9,1
/10
Reviewed 27 week(s) ago
Clean and comfortable rooms, cold AC, hot water is also good, the price is reasonable, let's stay here for a low budget
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Accommodation's Reply
05 Jul 2025
Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other staff colleagues. We hope to meet you again. Warm greetings from us, Management Cleo Walikota Mustajab
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L***y
9,4
/10
Reviewed 27 week(s) ago
Worth it for the price and recommendation considering the location, the friendliness of the staff. Please try it.
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other staff colleagues. We hope to meet you again. Warm greetings from us, Management Cleo Walikota Mustajab
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EFRIZAL
Business
9,7
/10
Reviewed 28 week(s) ago
Best View
Best Location
Best Price
One Owner with Cleo Mineral n Aviant Paint
+5
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Accommodation's Reply
05 Jul 2025
Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other staff colleagues. We hope to meet you again. Warm greetings from us, Management Cleo Walikota Mustajab
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H***a
Staycation
10,0
/10
Reviewed 28 week(s) ago
The hotel staff was very friendly and helpful during reservations.
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Accommodation's Reply
05 Jul 2025
Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you have participated in giving the best review about our property. We will convey your suggestions and reviews to the Management and other staff colleagues. We hope to meet you again. Warm greetings from us, Management Cleo Walikota Mustajab
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rj
rezky j.
9,1
/10
Reviewed 38 week(s) ago
hotel in the city center, in front of the city hall. perfect for walking around the city center
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1 people find it helpful
Accommodation's Reply
01 Feb 2025
Hello Brother Rezky J. Thank you for choosing Cleo Hotel Walikota Mustajab to stay while in Surabaya. It is an honor for us that you are willing to provide the best review regarding our property. We will convey your suggestions and reviews to the Management and other fellow staff. We hope to meet you again.
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I***a
Staycation
6,9
/10
Reviewed 38 week(s) ago
The place is nice and strategic, but in terms of room facilities it is lacking, when we arrived we only got 1 sandal, no towel, no mat, and the TV was dirty. The bathroom was so muddy. Then for breakfast there was less variety. And in your opinion the taste was lacking. Only 3 types. And that was for decent food, you got tempura instead
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3 people find it helpful
Accommodation's Reply
13 Feb 2025
Hello Sis. Thank you for choosing Cleo Hotel Walikota Mustajab as a place to stay while in Surabaya. It is an honor for us that you have participated in giving a review of our property. We will convey your suggestions and complaints to the Management and other fellow staff. We hope to meet you again. Have a Great Day
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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