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Cleo Hotel Tunjungan
Hotels
Preferred Partner Plus
8,4
/10
Very Good
4.668 reviews
What Guests Say About Their Stay
Distance To City Center (103)
Staff Friendliness (98)
Bedroom (89)
Accessibility (88)
Meiliana P.
8,8
/ 10
The hotel is located right across the Tunjungan Plaza Mall, near McD and KFC. The staffs are polite and nice. Thank you
Loureine P. S.
9,1
/ 10
experiencing this accommodation twice now, will do for third soon. love for its cleanness and quietness while also very close vicinity from the largest shopping mall in surabaya.
Hisham M.
8,2
/ 10
Hotel is just across Tujungan plaza.. excellent shopping mall with movie theaters hipster foods and etc.. McDonald, KFC, pizza is nearby too.
BOON M. N.
9,7
/ 10
Location was amazing! It was right in the middle of the town, and directly opposite Tunjungan Plaza and surrounded by eateries. Very easy to get around!
The room was decent, cozy and comfortable for a short stay! :) The facilities were all good.
The staff were very friendly and helpful with our requests. Even helped us to receive our layer cake orders from the shop without any issues! Big thank you to all the staff...
The breakfast was simple and good enough. :)
M Ismoyono D.
8,8
/ 10
A decent place to stay, and the location is very strategic only 10m acrros the road to Tunjungan Plaza
In the Area
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Jalan Basuki Rahmat No 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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What's around Cleo Hotel Tunjungan
Jalan Basuki Rahmat No 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Discover More About Cleo Hotel Tunjungan
Cleo Hotel Tunjungan – The Best Comfort in the Heart of Surabaya
Located at Jl. Jenderal Basuki Rachmat No.11, Surabaya, Cleo Hotel Tunjungan offers an exceptional stay experience with top-quality service and modern facilities at an affordable price. Situated in a strategic location in the city center, this hotel is the ideal choice for both tourists and business travelers looking for easy access to Surabaya's main destinations.
Just steps away from Tunjungan Plaza Mall, one of the largest shopping centers in Surabaya, guests can easily enjoy entertainment, culinary delights, and shopping options. Nearby, Monumen Bambu Runcing and Taman Apsari offer historical and relaxing spots for exploration. Additionally, Dyandra Convention Center, a hub for business events and exhibitions, is within convenient reach.
For culinary enthusiasts, don’t miss the legendary taste of Rawon Setan, a famous Surabaya dish located near the hotel.
Enjoy a comfortable stay with friendly service, complete facilities, and a prime location that makes your trip effortless. Experience it all at Cleo Hotel Tunjungan.
All facilities in Cleo Hotel Tunjungan
Bar, Cafe and Lounge
Lobby
Bedroom
In-room Bathroom
Public Facilities
- Parking
- Coffee shop
- Elevator
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Hotel Services
- Concierge
- 24-hour security
- Laundry service
- 24-hour Receptionist
General
- AC
- Non-smoking room
- Smoking area
Business Facilities
- Computer station
- Meeting facilities
Transportation
- Car rental
Connectivity
- LAN Internet
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Cleo Hotel Tunjungan
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Cleo Hotel Tunjungan | 55 |
Number of floors in Cleo Hotel Tunjungan | 7 |
Another facilities in Cleo Hotel Tunjungan | Coffee shop, Room service, Safety deposit box, WiFi in public area, Cable TV |
Frequently asked question in Cleo Hotel Tunjungan
What are available facilities at Cleo Hotel Tunjungan?
There are top facilites at Cleo Hotel Tunjungan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Cleo Hotel Tunjungan?
The standard check-in time at Cleo Hotel Tunjungan is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Cleo Hotel Tunjungan?
Cleo Hotel Tunjungan is a 2.0-star hotel.
How many floors does Cleo Hotel Tunjungan have?
Cleo Hotel Tunjungan has 7 floors.
How many rooms are available at Cleo Hotel Tunjungan?
Cleo Hotel Tunjungan has 55 rooms in total.
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More Reviews from Other Guests in Cleo Hotel Tunjungan
Traveloka (4.668)
8,4
Very Good
From 4.668 reviews
Provided by travelers on
Cleanliness
8,4
Room Comfort
8,2
Meal
8,0
Location
8,9
Service and Facilites
8,4
People often mention about Cleo Hotel Tunjungan
All
Staff Friendliness (89)
Distance to City Center (86)
Ambiance (77)
Bedroom (77)
Bathroom (77)
Hotel Area (76)
Accessibility (74)
Check-in/out Time (65)
Surroundings (64)
Wifi (60)
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Traveler Reviews Cleo Hotel Tunjungan
Number of reviews per page
20
40
Customer reviews
M***d
Business
9,4
/10
Reviewed 5 day(s) ago
The hotel is right in the city center, right in front of Tunjungan Plaza mall, close to restaurants and cafes, the service is friendly, water dispensers are provided outside the rooms, the rooms are not too big but comfortable and clean.
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MR
Miftakhur R.
Business
10,0
/10
Reviewed 1 week(s) ago
Have stayed here several times, good service, recommended if you go to Surabaya and the location is also strategic in front of Tunjungan Plaza Pass
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Verified Traveler
Business
9,4
/10
Reviewed 3 week(s) ago
Friendly staf, great location, near by the Tunjungan Plaza Mall, so many interesting place around and the better thing is near by 24 hour restaurant such as McD and Richesse
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Accommodation's Reply
11 Oct 2025
Hello, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with management and fellow staff. We hope to see you again. Warmest regards from Cleo Tunjungan Management.
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Lenny A.
Leisure
10,0
/10
Reviewed 4 week(s) ago
Very suitable and easy. Highly recommended place to stay
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Accommodation's Reply
11 Oct 2025
Hello Lenny A, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with Management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.
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H***h
9,4
/10
Reviewed 4 week(s) ago
The staff is friendly and it's close to everything. It's just a short walk to restaurants and places to eat. Next time I visit SBY, I'll definitely stay at Cleo.
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1 people find it helpful
Accommodation's Reply
11 Oct 2025
Hello, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.
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H***o
Staycation
8,5
/10
Reviewed 5 week(s) ago
So far so good, the hotel is in front of Tunjungan Plaza 1 and there are cheap places to eat.
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Accommodation's Reply
11 Oct 2025
Hello, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with the management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.
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A***a
10,0
/10
Reviewed 5 week(s) ago
Recommended hotel in the city center which is strategically located and close to everything, with friendly service.
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Accommodation's Reply
11 Oct 2025
Hello, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with management and fellow staff. We hope to see you again. Warmest regards from Cleo Tunjungan Management.
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V***a
Business
9,7
/10
Reviewed 5 week(s) ago
Close to the city center and friendly service
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Accommodation's Reply
11 Oct 2025
Hello, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with management and fellow staff. We hope to see you again. Warmest regards from Cleo Tunjungan Management.
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H***l
Leisure
8,4
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, but the room's AC keeps making noise when it's turned on and the temperature can't be lowered so if it's cold you have to turn it off. The room is a bit small, so you can't pray in it, but the staff are friendly and the service is fast.
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Accommodation's Reply
11 Oct 2025
Hello, Sis. Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with Management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.
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T***i
9,4
/10
Reviewed 6 week(s) ago
Comfortable, clean, and excellent service. Thank you 🫶
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1 people find it helpful
Accommodation's Reply
11 Oct 2025
Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with Management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.
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A
Annabila
10,0
/10
Reviewed 6 week(s) ago
The rooms are nice and clean, and the staff are friendly. I always stay here whenever I'm in Surabaya.
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Accommodation's Reply
11 Oct 2025
Hello, Anabilla. Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with the management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.
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E***y
Leisure
10,0
/10
Reviewed 7 week(s) ago
Very friendly service, clean rooms and strategic location.
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Accommodation's Reply
11 Oct 2025
Hello, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with management and fellow staff. We hope to see you again. Warmest regards from Cleo Tunjungan Management.
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M***n
Transit
9,1
/10
Reviewed 8 week(s) ago
So far so good. Close to TP and in front of the street. My room not include breakfast so I don't know about the menu. Cheers ✌🏻
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M***M
Business
6,6
/10
Reviewed 8 week(s) ago
The AC isn't cold. I'd say I'm lazy. It's not worth the price. There's little TV entertainment. Not worth it for families with small children.
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H
Hamsyah
Staycation
10,0
/10
Reviewed 8 week(s) ago
Next time I come to Surabaya, I'll stay here again. Thank you to all the friendly staff.
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WK
Winarto K.
8,8
/10
Reviewed 8 week(s) ago
The hotel staff were very kind and friendly, and very helpful during check-in and check-out. Overall, the best.
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J***a
8,8
/10
Reviewed 9 week(s) ago
the hotel is really close to Tunjungan Plaza 1. It was comfortable staying there. There is water refill (Galon) on each floor. Unfortunatelly, no Kettle to boil hot water.
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A***A
10,0
/10
Reviewed 11 week(s) ago
Good, comfortable, rest so soundly
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AA
Arviana A. P.
8,8
/10
Reviewed 11 week(s) ago
The location is great! Just across the street from TP. The room is clean, and for the price, it's totally worth it 😍
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Accommodation's Reply
07 Aug 2025
Hello, Arviana A.P., thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided the best review of our property. We will share your suggestions and reviews with Management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.
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RR
Riaty R.
9,7
/10
Reviewed 12 week(s) ago
The hotel is strategically located, if you want to go to Tunjungan Plaza, just cross the street.
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Accommodation's Reply
07 Aug 2025
Hello Riaty R. Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with the Management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.
See original
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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