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D'Carol Hotel Surabaya
Hotels
8,3
/10
Very Good
1.428 reviews
What Guests Say About Their Stay
Distance To City Center (67)
Staff Friendliness (64)
Room Space (58)
Accessibility (56)
Chairunisa C.
9,7
/ 10
Hotel yang termasuk kondisi baik dan pelayanan yang baik. Kamar bersih, semua fasilitas di kamar bisa digunakan. Saya dari Malang menginap beberapa hari di D'carol Hotel sangat memuaskan. Lanjutkan pelayanan terbaik dari kalian yaa D'carol Hotel ๐ค
yuhni m.
8,5
/ 10
Bersih, luas, tidak pengap meskipun jendela tidak dibuka. Pencahayaan juga bagus, kaca luas berasa lega. Handuk dapat 2, bersih dan di-packing plastik rapi. Terlihat ter-manage dengan baik kebersihannya. Dekat dengan stasiun, jalan kaki santai saja hanya 12 menit. Restoran banyak tempat duduk, tapi makanan tersedia hanya jenis mie cup, tetapi sudah termasuk minum dengan harga terjangkau. Kalau perlu bisa keluar, dekat situ banyak warung, ada nasi bungkus. Shower air panas mantap. Ada playground juga. Pelayanan ok. Mau datang ke sini lagi. Harga terjangkau dan worth it. Recommended banget.
R***o
9,4
/ 10
Have stayed here twice. Highly recommended for train users who get off at Pasarturi Station. Close access, large safe parking, and spacious, comfortable, and clean rooms at affordable prices.
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Addinul Q.
9,4
/ 10
From the outside it looks small. Once inside it is very spacious. Clean and comfortable. Friendly staff. Honestly for those who want to transit in Surabaya. This hotel is highly recommended
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Nanda
9,4
/ 10
The staff are all friendly, the room conditions are also really good, all the facilities are good, next time I go to Surabaya I want to stay here again๐ซฐ๐ป
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In the Area
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Jl. Gundih No. 8, Ruko Dupak Grosir CT. 5 & 6 , Genteng, Surabaya, Jawa Timur, Indonesia, 60172
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in D'Carol Hotel Surabaya
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What's around D'Carol Hotel Surabaya
Jl. Gundih No. 8, Ruko Dupak Grosir CT. 5 & 6 , Genteng, Surabaya, Jawa Timur, Indonesia, 60172
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Location
D'Carol Hotel Surabaya is a hotel in a good neighborhood, which is located at Genteng.
About D'Carol Hotel Surabaya
For you, travelers who wish to travel comfortably on a budget, D'Carol Hotel Surabaya is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, D'Carol Hotel Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at D'Carol Hotel Surabaya, a wonderful accommodation for your family holiday.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, D'Carol Hotel Surabaya is suitable for you who value privacy during your stay.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at D'Carol Hotel Surabaya.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from D'Carol Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
D'Carol Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, D'Carol Hotel Surabaya is the right place to stay.
All facilities in D'Carol Hotel Surabaya
Common Space
Lobby
Exterior
Bedroom
In-room Bathroom
Public Facilities
- Parking
- Elevator
- Restaurant
- Room service
- WiFi in public area
General
- AC
- Heater
- Non-smoking room
- Smoking area
In-room Facilities
- Desk
- Shower
- TV
Hotel Services
- 24-hour Receptionist
- 24-hour security
- Laundry service
Nearby Facilities
- ATM/Banking
- Shops
- Supermarket
Business Facilities
- Conference room
- Meeting facilities
Things to Do
- TV lounge
Connectivity
- Free WiFi
Accommodation Policy & General Information in D'Carol Hotel Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Deposit
Deposit IDR 0 is required upon check-in. The accommodation accepts cash and debit card.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at D'Carol Hotel Surabaya | 130 |
Number of floors in D'Carol Hotel Surabaya | 1 |
Another facilities in D'Carol Hotel Surabaya | Room service, WiFi in public area, Heater, Non-smoking room, Smoking area |
Frequently asked question in D'Carol Hotel Surabaya
What are available facilities at D'Carol Hotel Surabaya?
There are top facilites at D'Carol Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at D'Carol Hotel Surabaya?
The standard check-in time at D'Carol Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of D'Carol Hotel Surabaya?
D'Carol Hotel Surabaya is a 3.0-star hotel.
How many floors does D'Carol Hotel Surabaya have?
D'Carol Hotel Surabaya has 1 floors.
How many rooms are available at D'Carol Hotel Surabaya?
D'Carol Hotel Surabaya has 130 rooms in total.
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More Reviews from Other Guests in D'Carol Hotel Surabaya
Traveloka (1.428)
8,3
Very Good
From 1.428 reviews
Provided by travelers on
Cleanliness
8,2
Room Comfort
8,3
Meal
8,2
Location
8,4
Service and Facilites
8,3
People often mention about D'Carol Hotel Surabaya
All
Bedroom (78)
Staff Friendliness (67)
Bathroom (57)
Ambiance (54)
Distance to City Center (51)
Accessibility (51)
Room Space (48)
Surroundings (39)
Wifi (39)
Hotel Area (37)
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Traveler Reviews D'Carol Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
Idris K.
Staycation
9,7
/10
Reviewed 6 day(s) ago
Nice hotel. Close to Surabaya Wholesale Center. Just a short walk to PGS. All kinds of goods are sold at wholesale prices.
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S
Shirajudin
9,1
/10
Reviewed 7 day(s) ago
Everything was great, location, facilities, and service were good. The service was good, except some staff need to learn how to communicate with customers better.
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T***s
Staycation
8,1
/10
Reviewed 3 week(s) ago
Friendly staff, spacious rooms, fun if you bring kids here because there is a playground.
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Accommodation's Reply
06 Oct 2025
Dear Mr./Mrs. T*s. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you stayed in, and the friendly service from our team that has provided a sense of comfort for you, thank you also for your suggestions/input. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐
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MM
Moh M.
9,4
/10
Reviewed 3 week(s) ago
Very friendly, comfortable, and fun.
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Mr./Mrs. Moh M. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you, thank you also for your suggestions/input. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐
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S
Saifunnuha
Business
9,4
/10
Reviewed 3 week(s) ago
Comfortable, spacious, and clean. Affordable and fully equipped.
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1 people find it helpful
Accommodation's Reply
06 Oct 2025
Dear Mr./Mrs. Saifunnuha. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you, thank you also for your suggestions/input. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐
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T***a
6,5
/10
Reviewed 4 week(s) ago
bad, the lights are off in the morning, it's far to go anywhere at night
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Accommodation's Reply
06 Oct 2025
Dear Mr/Mrs T*a."Warmest Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting and giving us your review/rating. We apologize for this problem regarding our bed sheets, we always change and wash them after use and regarding the problem of lights or power outages, it could be due to over-use of electricity in the room or using high-power electronic devices that cause the electricity to decrease or go out. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐
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N***h
Staycation
5,8
/10
Reviewed 4 week(s) ago
The receptionist is 24 hours, the room is spacious but the blanket has lots of yellow stains, lots of mosquitoes, there is only 1 cm of plug, it's warm so it's not cold when you take a shower, it's my first time staying at a hotel, there's no soap in the bathroom, the towels are also a bit musty
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Accommodation's Reply
06 Oct 2025
Dear Mr./Mrs. N*h."Warmest Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting and giving us your review/rating. We apologize for this problem regarding our bed sheets, we always change and wash them after use and for the plugs we provide 2 places in the room and 1 plug in the bathroom. Also for soap, we use liquid soap which is available in the soap dispenser near the shower. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐
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N***h
Staycation
6,2
/10
Reviewed 5 week(s) ago
The toilet is not clean, the towels have yellow stains. The bed sheets are also yellow. And there is only one plug in the room.
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Accommodation's Reply
06 Oct 2025
Dear Mr./Mrs. N*h."Warmest Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting and giving us your review/rating. We apologize for this problem regarding our bed sheets, we always change and wash them after use and for the plugs, we provide 2 places in the room and 1 plug in the bathroom. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐
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T***h
8,5
/10
Reviewed 6 week(s) ago
Okay, close to everywhere and low budget
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3 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. T*h."Warmest Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you stayed in, and the friendly service from our team that has made you feel comfortable. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐
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RY
Refli Y.
10,0
/10
Reviewed 6 week(s) ago
The room is clean and the service is friendly, if you are on holiday in Surabaya, I highly recommend a staycation at this hotel. For advice, the blankets and sheets must be completely stain-free because there are still stains, whether it is semen or other stains, even though the sheets and blankets are fragrant.
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2 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. Refli Y. "Warmest Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. We apologize for the linen, we have ensured it is clean because every time we use it we immediately wash it again and replace it with one that has been washed and is ready to be set up in the room. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐
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B***n
Transit
9,1
/10
Reviewed 6 week(s) ago
Whether you're just transiting or needing to do business or other things, this hotel is suitable, budget friendly and located near Pasar Turi Station, just a 500m walk away.
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Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. B*n."Warmest Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are happy to know that you are impressed with the room you stayed in, and the friendly service from our team that has made you feel comfortable. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐
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f***y
8,4
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, unfortunately the sheets and pillows have yellow stains.
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Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. F*y."Warmest Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. We apologize for the linen, we have ensured it is clean because every time we use it we immediately wash it again and replace it with one that has been washed and is ready to be set up in the room. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐
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SC
Sandy C. B.
Business
5,0
/10
Reviewed 7 week(s) ago
bad, hot AC, unfriendly employees
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Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. Sandy C. B. "Warmest Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We apologize if you encountered any problems while staying at our hotel, regarding the AC temperature settings, we have set it to standard/normal and found no problems, we have also informed you that if you want to reset the AC temperature, our staff can also help you by contacting the number we have provided on the room access card and we have explained during the check-in process. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel๐๐
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J***e
10,0
/10
Reviewed 8 week(s) ago
Friendly, comfortable staff, recommedddd
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1 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. J*e."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are happy to know that you are impressed with the room you occupied, and the friendly service from our team that has made you feel comfortable. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐.
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D***d
Business
8,1
/10
Reviewed 9 week(s) ago
The hotel staff was friendly.
You can check in 24 hours a day.
However, the cleanliness of the sheets, mattress, blanket, and bathroom was a bit lacking.
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2 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr/Mrs D*d."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. Regarding the linen, we have ensured that it is clean because every time we finish using it, we immediately wash it and replace it with a new one or one that has been washed and also for the cleanliness of the room, we also ensure that it has gone through a cleaning and checking stage by our staff before the room is truly ready to be sold to guests, once again we apologize if there are still shortcomings, we will follow up to evaluate our performance to be better in the future. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐.
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i***m
10,0
/10
Reviewed 9 week(s) ago
Very good. I hope it continues to get better.
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1 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr/Mrs I*m."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are happy to know that you are impressed with the room you occupied, and the friendly service from our team that has made you feel comfortable. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐.
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f***i
8,1
/10
Reviewed 10 week(s) ago
The sheets and bed cover were not very clean, with lots of yellow stains/stains...
When we first arrived, the toilet soap was empty and there was a used bar of soap.
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Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. A*u."Warmest Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We apologize for the problems you encountered while staying at our hotel, regarding the linen we have ensured it is clean because every time we finish using it we immediately wash it and replace it with a new one or have been washed and also for the cleanliness of the room we also ensure it has gone through the cleaning and checking stage by our staff before the room is really ready to be sold to guests, once again we apologize if there are still shortcomings we will follow up to evaluate our performance to be better in the future. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐.
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rikardo s.
Leisure
9,7
/10
Reviewed 10 week(s) ago
Please direct me to the guest who is checking in, Sir.
Thank you โ๐ฎ๐ฉ
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Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. Rikardo S. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. Regarding the check-in instructions, there are written directions and information or policies at our hotel which are explained by our staff, sir/madam. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐.
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MR
Muhammad R. S.
8,5
/10
Reviewed 10 week(s) ago
need to improve cleanliness of bed sheets and bathroom
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2 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr./Mrs. Muhammad R. S. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐.
See original
M***M
8,8
/10
Reviewed 11 week(s) ago
Near Pasarturi station, the food is quite good, but lacks variety. Otherwise, it's okay. Room cleanliness could be improved.
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2 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Mr/Mrs M*M."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are happy to know that you are impressed with the room you occupied, and the friendly service from our team that has made you feel comfortable. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel๐๐.
See original
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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