DoubleTree by Hilton Surabaya

One of the best new hotel. The staff was very friendly and amazingly some of them asked my name and everytime I met them they called me with my name. It was a great effort. The food taste was standard for 5 star hotel (I tried in room dining and makan kitchen) but the portion was so great. This is the first time I ate in room dining in hotel and really full. The breakfast is really complete most of everything was there except smoked salmon (but its okay it just my preference). The room was spacious. I was not stay at suite but the room was spacious. The amanities was great, but it supose to have pairs of everything since my booking is for 2 pax. But I only have one and need to request (but they just came right away). Location was great. At the city center. Near with local street food and mall. Definitely will come back again.

I super like this hotel. So modern interior. Big space. Great Bed and pillow. Really recommended.

It was a nice staycation at DoubleTree. It’s located downtown. However, the street might be busy at noon due to traffic. But overall, I like staying and spending my weekend here. The bedroom is nice. I really like the heavy banquet so it’s perfectly wrapped and make myself warm during night. One thing that DoubleTree should be paying attention to, is the breakfast time. I didn't see any gloves provided by the staff. Guest could easily take the food without any gloves on, and with this pandemic situation, I felt unsafe and insecure to eat. Even though hand sanitizer are nearby, but still…. So hope doubletree can consider to provide plastic gloves

Good services for staff, friendly and welcome. They give some coloring books for my daughter. Rooms, parking, foods, kids club, swimming poll, overall is good. Recommend for staycation or others.

This hotel is one of the new hotels in Surabaya. The location of this hotel is in the city center of Surabaya. this hotel interior is modern and nice, all employees at the hotel are friendly and helpful. The hotel rooms are quite large with good views of the Plaza Tunjungan, all furniture in the rooms are all new and clean but the bathroom is not too big and unfortunately there is no bath up. the restaurant at the hotel is spacious with many menu and variety of choices foods. the taste of this hotel food is good The hotel has a gym and a swimming pool with views of the plaza view