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eL Hotel Jakarta
Hotels
Preferred Partner Plus
8,4
/10
Very Good
9.402 reviews
What Guests Say About Their Stay
Staff Friendliness (216)
Bedroom (199)
Room Space (189)
Ambiance (182)
Verified Traveler
8,5
/ 10
Very good choice for the Cakung area, near from everywhere, restaurants, cafes, shopping center, driving range, etc. The staff is friendly, the breakfast is complete. Will come back again soon.
L***y
10,0
/ 10
Good hotel with friendly staff. The breakfast has many varieties and the location is very convenient. Overall, a pleasant stay.
v***y
8,8
/ 10
I was actually impressed by their restaurant.
I went down to the restaurant for breakfast around 30 minutes before closing time, and they still manage to top up the food to make sure we late-comers can enjoy the complete selection.
I specifically liked their Soto Betawi among other selections, which at that time the proteins are gone and what's left was the soup, I told this to the staff and despite it was 10 minutes before closing time they kindly prepared me additional protein for the soto. Much appreciated on this service.
t***i
10,0
/ 10
Thank you El Hotel, very friendly service, very good problem handling because there was an item left in the room and it was immediately responded to well.
See original
Reniwati S.
10,0
/ 10
friendly hotel staff, clean, spacious room, delicious food, got complimentary b'day cake for my husband 🤗 always staycation here because my son likes the swimming pool. . always success El hotel 😍
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In the Area
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Jl. Raya Gading Kirana No.Kav. 1, Kelapa Gading, Kelapa Gading Barat, Jakarta, Indonesia, 14240
Main Facilities
Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in eL Hotel Jakarta
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around eL Hotel Jakarta
Jl. Raya Gading Kirana No.Kav. 1, Kelapa Gading, Kelapa Gading Barat, Jakarta, Indonesia, 14240
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Discover More About eL Hotel Jakarta
note: hotel was previously named éL Hotel Jakarta
Location
eL Hotel Jakarta is a hotel in a good neighborhood, which is located at West Kelapa Gading.
About eL Hotel Jakarta
Whether you are planning an event or other special occasions, eL Hotel Jakarta is a great choice for you with a large and well-equipped function room to suit your requirements.
From business event to corporate gathering, eL Hotel Jakarta provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at eL Hotel Jakarta, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from eL Hotel Jakarta exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
eL Hotel Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at eL Hotel Jakarta.
All facilities in eL Hotel Jakarta
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
- Terrace
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Wedding service
Food and Drinks
- Restaurant with AC
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Fullboard with drinks
- Poolside bar
- Set menu dinner
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Microwave
- Minibar
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Business Facilities
- Business center
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- Projector
Connectivity
- INTERNATIONAL_CALL
- LAN Internet
- Free WiFi
Things to Do
- Garden
- Outdoor pool
Transportation
- Valet parking
Accessibilty
- Wheelchair accessible
Accommodation Policy & General Information in eL Hotel Jakarta
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
All Room Conditions are based on availability
Deposit
Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at eL Hotel Jakarta | 305 |
Number of floors in eL Hotel Jakarta | 26 |
Another facilities in eL Hotel Jakarta | Ballroom, Banquet, Connecting rooms, Family room, Heater |
Frequently asked question in eL Hotel Jakarta
What are available facilities at eL Hotel Jakarta?
There are top facilites at eL Hotel Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at eL Hotel Jakarta?
The standard check-in time at eL Hotel Jakarta is starting from From 15:00 while the latest check-out time is at Before 12:00
Does eL Hotel Jakarta provide breakfast?
Yes, eL Hotel Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of eL Hotel Jakarta?
eL Hotel Jakarta is a 4.0-star hotel.
How many floors does eL Hotel Jakarta have?
eL Hotel Jakarta has 26 floors.
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More Reviews from Other Guests in eL Hotel Jakarta
Overall Ratings & Reviews eL Hotel Jakarta
Traveloka (9.141)
Other sources (261)
8,4
Very Good
From 9.141 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,4
Meal
8,3
Location
8,5
Service and Facilites
8,4
People often mention about eL Hotel Jakarta
All
Staff Friendliness (162)
Bedroom (155)
Ambiance (138)
Room Space (138)
Taste (138)
Accessibility (133)
Bathroom (132)
Variety (127)
Family Friendly (123)
Hotel Area (120)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews eL Hotel Jakarta
Number of reviews per page
20
40
Customer reviews
t***i
Business
10,0
/10
Reviewed 2 day(s) ago
Best
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for your wonderful review of Hotel él Jakarta. We are delighted to know that your stay was a wonderful experience and left a positive impression. Such compliments are a great motivation for all our team to maintain and improve our service quality in the future. We sincerely hope to welcome you back for another wonderful stay. Best regards, Lenny Apriyanti General Manager
See original
B***a
8,5
/10
Reviewed 4 day(s) ago
The breakfast was delicious. The food was varied, but my 6-year-old nephew had to pay cash for breakfast. As far as I know, anyone under 12 is still considered a child. Hotels usually allow 2 adults for 1 room, 2 children maximum. Breakfast is free.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience at Hotel él Jakarta. We are delighted that you enjoyed our delicious and varied breakfast. Regarding the breakfast fee for children, please be informed that as per hotel policy, children aged 5 years and above will be charged extra for breakfast. We appreciate your understanding and look forward to welcoming you and your family back for another memorable experience in the future. Best regards, Lenny Apriyanti General Manager
See original
Er
Eka r.
Staycation
9,7
/10
Reviewed 6 day(s) ago
Thank God everything is good. Not disappointing. But there is a little suggestion to change the room type photo on Traveloka, don't use old photos. Choosing a room is seen from Traveloka photos. I have confirmed with the operator, they said the one on Traveloka is an old photo. And there is another suggestion, please pay attention to the condition of the pool floor. Because there was an incident where my child's hand was bleeding because a ceramic tile was lifted, when swimming freestyle his hand went down and his hand was scraped. The wound was quite sore and painful. I have also confirmed with Security, and have also taken a photo. Hopefully it will be a consideration in the future to be better. I stayed in room 1723. Thank you
Read More
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience staying at él Hotel Jakarta. We are delighted that you were satisfied with our service and facilities. We apologize for the inconvenience caused by the condition of the swimming pool floor and the difference in the room photos displayed on Traveloka. We have forwarded your feedback to our Engineering and Marketing teams for immediate action to prevent such incidents from happening again and to improve the room images to reflect the current situation. We hope that this incident will not jeopardize your trust in us, and we will ensure that your next stay will be an even more enjoyable and safer experience for you and your family. Best regards, Lenny Apriyanti, General Manager
See original
Verified Traveler
Transit
10,0
/10
Reviewed 7 day(s) ago
It is very comfortable to stay alone or with family, the hotel location is very strategic, close to the shopping center, the price paid is very appropriate for what we get, the service is friendly and good, the food is also varied and delicious...
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for sharing your experience staying at our hotel in Jakarta. We are delighted that you enjoyed your stay, whether you were traveling alone or with your family, and that you appreciated our excellent location, friendly and attentive service, and diverse menu options. Your positive feedback will inspire all our staff to strive to provide the best service to all our guests. We look forward to welcoming you back again. Thank you! General Manager Renee Africati
See original
RL
Ricky L.
Leisure
10,0
/10
Reviewed 1 week(s) ago
Hotel very clean and good food very tasty and alot of varities for breakfast included in the hotel
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Mr. Ricky,
Thank you for sharing your positive experience at éL Hotel Jakarta. We’re delighted to know that you enjoyed our cleanliness and the wide variety of tasty breakfast selections.
Your kind words are truly appreciated and will inspire our team to maintain and elevate our service standards. We look forward to welcoming you back for another pleasant stay.
Sincerely,
Lenni Apriyanti
General Manager
Verified Traveler
Business
10,0
/10
Reviewed 1 week(s) ago
- Comfortable
- Clean
- Fast service
- Appropriate food
- Bright bathroom
- Spacious room
- Clean towels
- Close to several shopping centers
- There's a direct access road from the hotel to Lotte Mart
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a positive review of Hotel él Jakarta. We are delighted that you were satisfied with our clean rooms, prompt service and comfortable facilities. Your comments regarding the comfort of our bathrooms, the quality of our towels and the easy access to shopping malls are a great encouragement for us to continue to maintain our excellent service standards. We look forward to welcoming you back soon for a pleasant stay. Best regards, Lenny Apriyanti General Manager
See original
AT
Aditya T.
Business
10,0
/10
Reviewed 1 week(s) ago
It's definitely worth a try, strategic location, comfortable place, lots of restaurant variety & the taste is delicious.
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for sharing your experience staying at our hotel in Jakarta. We are delighted that you enjoyed our excellent location, excellent facilities and the variety of food at our restaurant. Your positive feedback motivates all our staff to strive to provide the best service and experience to all our guests. We look forward to welcoming you back again. Thank you! General Manager Renee Africati
See original
H***a
Staycation
9,4
/10
Reviewed 2 week(s) ago
The service is okay, the staff are also friendly, but the access to get out is very far from the basement, so I don't feel like going out.
See original
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for sharing your experience at Hotel él Jakarta. We are very glad that you were satisfied with the service and friendliness of our staff. We have also noted your feedback regarding the accessibility of the basement area, which is quite far. We will consider this together with the relevant team to provide better comfort and facilities for other guests in the future. We sincerely hope to welcome you back again for the best possible stay experience. Best regards, Lenny Apriyanti, General Manager
See original
A***i
Business
6,9
/10
Reviewed 2 week(s) ago
The check in and checkout process is very slow, the food doesn't taste very good.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Hotel él Jakarta. We apologize for the inconvenience you experienced with the delayed check-in and check-out procedures, as well as the food quality that did not meet your expectations. Your feedback is very important to us, and we will immediately follow up with the front desk and kitchen team to improve our service efficiency and food quality in the future. We hope that you will give us the opportunity to provide an even better experience on your next visit. Best regards, Lenny Apriyanti General Manager
See original
B***n
Staycation
9,4
/10
Reviewed 2 week(s) ago
The place is close to everything. The rooms are large and clean.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a positive review regarding your stay at Hotel él Jakarta. We are very pleased that you enjoyed our spacious room, cleanliness and excellent location with easy access to various attractions. We look forward to welcoming you back soon for a memorable stay. Best regards, Lenny Apriyanti General Manager
See original
t***i
Business
10,0
/10
Reviewed 2 week(s) ago
Thank you El Hotel, very friendly service, very good problem handling because there was an item left in the room and it was immediately responded to well.
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for your positive review of él Hotel Jakarta. We are delighted to know that our team's excellent service and prompt response have made your stay comfortable and addressed your concerns. We remain committed to maintaining our high quality of service to ensure that all our guests feel safe and cared for throughout their stay with us. Best regards, Lenny Apriyanti, General Manager
See original
se
soraya e.
10,0
/10
Reviewed 2 week(s) ago
The hotel is clean and the staff are friendly, all very helpful.
See original
1 people find it helpful
Accommodation's Reply
17 Oct 2025
Thank you for your kind comments Soraya. We are very glad that you were impressed with the cleanliness of our hotel and the friendly service of our staff. We will do our best to provide you with a comfortable and memorable stay. Thank you, Lenny Africa, General Manager of eL Hotel Jakarta - Kelapa Gardens Thank you.
See original
Verified Traveler
Staycation
9,7
/10
Reviewed 2 week(s) ago
junior suit bedroom is little to dark, maybe more light to be added on the bedroom for convenience. Overall great hotel to stay .
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest,
Thank you for taking the time to share your feedback about your recent stay at éL Hotel Jakarta. We truly appreciate your suggestion regarding the lighting in our Junior Suite bedroom. Your input has been noted and will be reviewed for future improvements to ensure a more comfortable ambiance for our guests.
We’re also delighted to know that, overall, you had a pleasant stay with us. We look forward to welcoming you back for another enjoyable experience.
Warm regards,
Lenni Apriyanti
General Manager
D***y
Staycation
8,8
/10
Reviewed 2 week(s) ago
The place is clean and comfortable, only breakfast is a bit busy because it's a holiday, otherwise it's okay
See original
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, Thank you for your review! We are very glad that you were satisfied with our hotel's cleanliness and ambiance. We will continue to strive to provide a comfortable and memorable stay experience for all our guests. Best regards, Lenny Apriyanti General Manager Hotel él Jakarta – Kelapa Gading
See original
MS
Muhammad S.
Leisure
10,0
/10
Reviewed 3 week(s) ago
not soundproof. if it could be made soundproof because the sound from the next room can be heard. So it's hard to sleep
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the noise disturbance between rooms. This suggestion will be taken seriously and the relevant team will check the soundproofing quality of the guest rooms to provide the utmost comfort to all guests in the future. Best regards, Lenny Apriyanti General Manager él Hotel Jakarta – Kelapa Gading
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O***a
9,1
/10
Reviewed 3 week(s) ago
So far so good, friendly staff, comfortable room.
See original
Find this review helpful?
Accommodation's Reply
14 Oct 2025
Dear Valued Guest,
Thank you for your kind review! We’re delighted to know that you had a pleasant stay with us — from our friendly staff to the comfort of your room. Your positive feedback truly motivates us to keep delivering excellent service.
We look forward to welcoming you back soon at éL Hotel Jakarta – Kelapa Gading.
Warm regards,
Lenni Apriyanti
General Manager
D***s
10,0
/10
Reviewed 3 week(s) ago
The staff are friendly and the room quietly clean.
Find this review helpful?
Accommodation's Reply
14 Oct 2025
Dear Valued Guest,
Thank you for your kind feedback. We’re glad to hear you enjoyed the comfort of our clean and peaceful room, as well as the friendliness of our team. Your satisfaction is our top priority, and we look forward to welcoming you back soon at éL Hotel Jakarta – Kelapa Gading.
Warm regards,
Lenni Apriyanti
General Manager
Verified Traveler
8,5
/10
Reviewed 3 week(s) ago
Very good choice for the Cakung area, near from everywhere, restaurants, cafes, shopping center, driving range, etc. The staff is friendly, the breakfast is complete. Will come back again soon.
Find this review helpful?
Accommodation's Reply
14 Oct 2025
Dear Valued Guest,
Thank you for your kind words and wonderful feedback. We’re delighted to know that our strategic location, complete breakfast, and friendly team made your stay enjoyable. Your plan to return is the greatest compliment we could receive — we can’t wait to welcome you back soon at éL Hotel Jakarta – Kelapa Gading.
Warm regards,
Lenni Apriyanti
General Manager
w***a
8,5
/10
Reviewed 3 week(s) ago
The kettle in the room was unusable but the staff immediately replaced it with a new one.
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Thank you for your review and compliments. We apologize for the inconvenience caused by the broken kettle. However, we are pleased to know that our team has taken action to fix it and replace the kettle immediately for your continued comfort. Your feedback is very valuable to us in continuously improving the service quality at él Hotel Jakarta – Kelapa Gading. Best regards, Lenny Apriyanti, General Manager
See original
Po
Priskila o.
Staycation
10,0
/10
Reviewed 3 week(s) ago
The staff is very friendly, the rooms are clean, the breakfast is delicious and varied, the check-in and check-out process is fast.
See original
1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Ms. Priskila, Thank you for your positive review. We are very glad that you were impressed with the friendliness of our staff, the cleanliness of our rooms, and the variety and taste of our breakfast. Our expedited check-in and check-out procedures are also part of our commitment to providing the utmost comfort to all our guests. We look forward to welcoming you back to él Hotel Jakarta – Kelapa Gading for another enjoyable stay. Best regards, Lenny Apriyanti, General Manager
See original
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews eL Hotel Jakarta
Traveloka (9.141)
Other sources (261)
8,4
Very Good
From 9.141 reviews
Provided by travelers on
Cleanliness
8,6
Room Comfort
8,4
Meal
8,3
Location
8,5
Service and Facilites
8,4
People often mention about eL Hotel Jakarta
All
Staff Friendliness (162)
Bedroom (155)
Ambiance (138)
Room Space (138)
Taste (138)
Accessibility (133)
Bathroom (132)
Variety (127)
Family Friendly (123)
Hotel Area (120)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews eL Hotel Jakarta
Number of reviews per page
20
40
Customer reviews
t***i
Business
10,0
/10
Reviewed 2 day(s) ago
Best
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for your wonderful review of Hotel él Jakarta. We are delighted to know that your stay was a wonderful experience and left a positive impression. Such compliments are a great motivation for all our team to maintain and improve our service quality in the future. We sincerely hope to welcome you back for another wonderful stay. Best regards, Lenny Apriyanti General Manager
See original
B***a
8,5
/10
Reviewed 4 day(s) ago
The breakfast was delicious. The food was varied, but my 6-year-old nephew had to pay cash for breakfast. As far as I know, anyone under 12 is still considered a child. Hotels usually allow 2 adults for 1 room, 2 children maximum. Breakfast is free.
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience at Hotel él Jakarta. We are delighted that you enjoyed our delicious and varied breakfast. Regarding the breakfast fee for children, please be informed that as per hotel policy, children aged 5 years and above will be charged extra for breakfast. We appreciate your understanding and look forward to welcoming you and your family back for another memorable experience in the future. Best regards, Lenny Apriyanti General Manager
See original
Er
Eka r.
Staycation
9,7
/10
Reviewed 6 day(s) ago
Thank God everything is good. Not disappointing. But there is a little suggestion to change the room type photo on Traveloka, don't use old photos. Choosing a room is seen from Traveloka photos. I have confirmed with the operator, they said the one on Traveloka is an old photo. And there is another suggestion, please pay attention to the condition of the pool floor. Because there was an incident where my child's hand was bleeding because a ceramic tile was lifted, when swimming freestyle his hand went down and his hand was scraped. The wound was quite sore and painful. I have also confirmed with Security, and have also taken a photo. Hopefully it will be a consideration in the future to be better. I stayed in room 1723. Thank you
Read More
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience staying at él Hotel Jakarta. We are delighted that you were satisfied with our service and facilities. We apologize for the inconvenience caused by the condition of the swimming pool floor and the difference in the room photos displayed on Traveloka. We have forwarded your feedback to our Engineering and Marketing teams for immediate action to prevent such incidents from happening again and to improve the room images to reflect the current situation. We hope that this incident will not jeopardize your trust in us, and we will ensure that your next stay will be an even more enjoyable and safer experience for you and your family. Best regards, Lenny Apriyanti, General Manager
See original
Verified Traveler
Transit
10,0
/10
Reviewed 7 day(s) ago
It is very comfortable to stay alone or with family, the hotel location is very strategic, close to the shopping center, the price paid is very appropriate for what we get, the service is friendly and good, the food is also varied and delicious...
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for sharing your experience staying at our hotel in Jakarta. We are delighted that you enjoyed your stay, whether you were traveling alone or with your family, and that you appreciated our excellent location, friendly and attentive service, and diverse menu options. Your positive feedback will inspire all our staff to strive to provide the best service to all our guests. We look forward to welcoming you back again. Thank you! General Manager Renee Africati
See original
RL
Ricky L.
Leisure
10,0
/10
Reviewed 1 week(s) ago
Hotel very clean and good food very tasty and alot of varities for breakfast included in the hotel
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Mr. Ricky,
Thank you for sharing your positive experience at éL Hotel Jakarta. We’re delighted to know that you enjoyed our cleanliness and the wide variety of tasty breakfast selections.
Your kind words are truly appreciated and will inspire our team to maintain and elevate our service standards. We look forward to welcoming you back for another pleasant stay.
Sincerely,
Lenni Apriyanti
General Manager
Verified Traveler
Business
10,0
/10
Reviewed 1 week(s) ago
- Comfortable
- Clean
- Fast service
- Appropriate food
- Bright bathroom
- Spacious room
- Clean towels
- Close to several shopping centers
- There's a direct access road from the hotel to Lotte Mart
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a positive review of Hotel él Jakarta. We are delighted that you were satisfied with our clean rooms, prompt service and comfortable facilities. Your comments regarding the comfort of our bathrooms, the quality of our towels and the easy access to shopping malls are a great encouragement for us to continue to maintain our excellent service standards. We look forward to welcoming you back soon for a pleasant stay. Best regards, Lenny Apriyanti General Manager
See original
AT
Aditya T.
Business
10,0
/10
Reviewed 1 week(s) ago
It's definitely worth a try, strategic location, comfortable place, lots of restaurant variety & the taste is delicious.
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for sharing your experience staying at our hotel in Jakarta. We are delighted that you enjoyed our excellent location, excellent facilities and the variety of food at our restaurant. Your positive feedback motivates all our staff to strive to provide the best service and experience to all our guests. We look forward to welcoming you back again. Thank you! General Manager Renee Africati
See original
H***a
Staycation
9,4
/10
Reviewed 2 week(s) ago
The service is okay, the staff are also friendly, but the access to get out is very far from the basement, so I don't feel like going out.
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for sharing your experience at Hotel él Jakarta. We are very glad that you were satisfied with the service and friendliness of our staff. We have also noted your feedback regarding the accessibility of the basement area, which is quite far. We will consider this together with the relevant team to provide better comfort and facilities for other guests in the future. We sincerely hope to welcome you back again for the best possible stay experience. Best regards, Lenny Apriyanti, General Manager
See original
A***i
Business
6,9
/10
Reviewed 2 week(s) ago
The check in and checkout process is very slow, the food doesn't taste very good.
See original
Find this review helpful?
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Hotel él Jakarta. We apologize for the inconvenience you experienced with the delayed check-in and check-out procedures, as well as the food quality that did not meet your expectations. Your feedback is very important to us, and we will immediately follow up with the front desk and kitchen team to improve our service efficiency and food quality in the future. We hope that you will give us the opportunity to provide an even better experience on your next visit. Best regards, Lenny Apriyanti General Manager
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B***n
Staycation
9,4
/10
Reviewed 2 week(s) ago
The place is close to everything. The rooms are large and clean.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for taking the time to write a positive review regarding your stay at Hotel él Jakarta. We are very pleased that you enjoyed our spacious room, cleanliness and excellent location with easy access to various attractions. We look forward to welcoming you back soon for a memorable stay. Best regards, Lenny Apriyanti General Manager
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t***i
Business
10,0
/10
Reviewed 2 week(s) ago
Thank you El Hotel, very friendly service, very good problem handling because there was an item left in the room and it was immediately responded to well.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for your positive review of él Hotel Jakarta. We are delighted to know that our team's excellent service and prompt response have made your stay comfortable and addressed your concerns. We remain committed to maintaining our high quality of service to ensure that all our guests feel safe and cared for throughout their stay with us. Best regards, Lenny Apriyanti, General Manager
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se
soraya e.
10,0
/10
Reviewed 2 week(s) ago
The hotel is clean and the staff are friendly, all very helpful.
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1 people find it helpful
Accommodation's Reply
17 Oct 2025
Thank you for your kind comments Soraya. We are very glad that you were impressed with the cleanliness of our hotel and the friendly service of our staff. We will do our best to provide you with a comfortable and memorable stay. Thank you, Lenny Africa, General Manager of eL Hotel Jakarta - Kelapa Gardens Thank you.
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Verified Traveler
Staycation
9,7
/10
Reviewed 2 week(s) ago
junior suit bedroom is little to dark, maybe more light to be added on the bedroom for convenience. Overall great hotel to stay .
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest,
Thank you for taking the time to share your feedback about your recent stay at éL Hotel Jakarta. We truly appreciate your suggestion regarding the lighting in our Junior Suite bedroom. Your input has been noted and will be reviewed for future improvements to ensure a more comfortable ambiance for our guests.
We’re also delighted to know that, overall, you had a pleasant stay with us. We look forward to welcoming you back for another enjoyable experience.
Warm regards,
Lenni Apriyanti
General Manager
D***y
Staycation
8,8
/10
Reviewed 2 week(s) ago
The place is clean and comfortable, only breakfast is a bit busy because it's a holiday, otherwise it's okay
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, Thank you for your review! We are very glad that you were satisfied with our hotel's cleanliness and ambiance. We will continue to strive to provide a comfortable and memorable stay experience for all our guests. Best regards, Lenny Apriyanti General Manager Hotel él Jakarta – Kelapa Gading
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MS
Muhammad S.
Leisure
10,0
/10
Reviewed 3 week(s) ago
not soundproof. if it could be made soundproof because the sound from the next room can be heard. So it's hard to sleep
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the noise disturbance between rooms. This suggestion will be taken seriously and the relevant team will check the soundproofing quality of the guest rooms to provide the utmost comfort to all guests in the future. Best regards, Lenny Apriyanti General Manager él Hotel Jakarta – Kelapa Gading
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O***a
9,1
/10
Reviewed 3 week(s) ago
So far so good, friendly staff, comfortable room.
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest,
Thank you for your kind review! We’re delighted to know that you had a pleasant stay with us — from our friendly staff to the comfort of your room. Your positive feedback truly motivates us to keep delivering excellent service.
We look forward to welcoming you back soon at éL Hotel Jakarta – Kelapa Gading.
Warm regards,
Lenni Apriyanti
General Manager
D***s
10,0
/10
Reviewed 3 week(s) ago
The staff are friendly and the room quietly clean.
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest,
Thank you for your kind feedback. We’re glad to hear you enjoyed the comfort of our clean and peaceful room, as well as the friendliness of our team. Your satisfaction is our top priority, and we look forward to welcoming you back soon at éL Hotel Jakarta – Kelapa Gading.
Warm regards,
Lenni Apriyanti
General Manager
Verified Traveler
8,5
/10
Reviewed 3 week(s) ago
Very good choice for the Cakung area, near from everywhere, restaurants, cafes, shopping center, driving range, etc. The staff is friendly, the breakfast is complete. Will come back again soon.
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest,
Thank you for your kind words and wonderful feedback. We’re delighted to know that our strategic location, complete breakfast, and friendly team made your stay enjoyable. Your plan to return is the greatest compliment we could receive — we can’t wait to welcome you back soon at éL Hotel Jakarta – Kelapa Gading.
Warm regards,
Lenni Apriyanti
General Manager
w***a
8,5
/10
Reviewed 3 week(s) ago
The kettle in the room was unusable but the staff immediately replaced it with a new one.
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Thank you for your review and compliments. We apologize for the inconvenience caused by the broken kettle. However, we are pleased to know that our team has taken action to fix it and replace the kettle immediately for your continued comfort. Your feedback is very valuable to us in continuously improving the service quality at él Hotel Jakarta – Kelapa Gading. Best regards, Lenny Apriyanti, General Manager
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Po
Priskila o.
Staycation
10,0
/10
Reviewed 3 week(s) ago
The staff is very friendly, the rooms are clean, the breakfast is delicious and varied, the check-in and check-out process is fast.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Dear Ms. Priskila, Thank you for your positive review. We are very glad that you were impressed with the friendliness of our staff, the cleanliness of our rooms, and the variety and taste of our breakfast. Our expedited check-in and check-out procedures are also part of our commitment to providing the utmost comfort to all our guests. We look forward to welcoming you back to él Hotel Jakarta – Kelapa Gading for another enjoyable stay. Best regards, Lenny Apriyanti, General Manager
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