Fantastic hotel, great pool, spacious clean rooms, and friendly service. Can't ask for more if you want a convenient location off the main road in Kuta, Lombok.
spacious and very comfortable room, clean, there are 2 swimming pools, the food portions are large and delicious, the receptionist is helpful, the location is strategic, the hotel is aesthetic, the exterior and interior are nice, thank you
I was very pleased with my visit to El Tropico. My room was well appointed, and very clean. The breakfast was cooked to order, and very tasty. These things were wonderful. However, there is nothing that the hotel has that is better than their staff!❤️. Everyone was very nice and helpful. They all made me feel welcomed and safe.
My time in Lombok was a very challenging one. I lost my phone, among other things. However, the staff at El tropical came to my rescue. Zii, at the front desk, along with his colleagues, went above and beyond locating my telephone. Someone actually had it in another city by the time we found it.Zii negotiated the return of my phone. As if that wasn’t enough, he offered to go pick it up for me. The location was one hour away. He returned it safely to me. The Care and concern was more than I could’ve ever asked for. I was alone, all of my friends left before me, and I was left with only the hotel staff that knew me. I cannot thank them enough.
Whenever I am in Lombok, rest assured, that I will not go anywhere else. I don’t care how much the room cost. I was comfortable, and I had staff members that took very good care of me. Gulah and the rest of the kitchen staff and restaurant staff were marvelous. You won’t get to walk past there without people greeting you, and remembering your name. They are lovely! I have stayed in many hotels, and I have also been a hotel manager with a degree in hospitality management. They are wonderful! Stay here!
Great vibe and lots of indoor and outdoor space, located in the middle of Kuta main Street with all the bars and restaurants. Excellent.
Most important feedback I could provide is simply, if the prices don't become astronomical then I'll be back.
The longer version:
I spent a week here, as somebody who doesn't feel confident with scooters just yet, the location was supreme; in the heart and in walking distance of everything/anything you need. The staff are friendly, not overbearing, happy to teach me their language and playful while being attentive.
Everything was clean, the air conditioning works as it should, the beds and pillows are great, the blinds are blackout and when you close the door you can't hear a thing other than the prayers which are really loud and play throughout the night... I'm not sure how often and you are provided with earplugs to sleep with at night, I'm not a light sleeper so although it did wake me up it wasn't difficult for me to fall back to sleep. You could probably aid this by putting a towel down near the doors too.
The cocktails were really good, the food was simple but yummy and made quickly and I rated the coffee as well! Nothing compares to Australian coffee IMO but I was happy to have my coffees at the hotel. They organised my car service back to the airport, I would have rathered a scooter but was talked out of it, however after travelling around in Bali I now know that the driver can put my carry on luggage in front of their legs with no issues and wouldn't take a car again, it's more expensive and way less fun.
