My two nights stay there was a failure. I paid IDR. 1 million per night for nothing. I never have any bad experience staying in a hotel before but this was really bad.
For a 4-star hotel, the room was really tired. The balcony door stuck, the curtains torn out. And the best thing is they give me dirty towels!! And they did not replace it at all until I checked out.
Of course I called the reception ask if they can fix the room. I took so long for them to replace the curtains and fix the door (the technician had to go back and forth 3 times), meanwhile I had headache from the long journey and need rest. I asked the reception lady if I can change the room and told her all my issues, she doesn't even say sorry and hang up first!! What a hospitality!!
Was asking if I could meet manager twice but they said no manager in-charge lol.
Breakfast too, it was not that good. The taste, the food quality not sure if it's just normal here? The croissants are sad, nasi goreng was bland..
This was a BIG obstacle in my holiday in Lombok. Disaster. Should've booked oyo or reddoorz (budget hotel) instead cause there's no difference!!