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Episode Gading Serpong
Hotels
Preferred Partner
9,2
/10
Exceptional
1.499 reviews
What Guests Say About Their Stay
Staff Friendliness (253)
Bedroom (245)
Ambiance (243)
Bathroom (219)
Q***s
10,0
/ 10
The staff from the beginning until the end were friendly and very helpful, even the parking attendants were very helpful.
V***n
10,0
/ 10
The hotel was wonderful, staff was really amazing. Will come back for sure.
Prima D. H.
9,7
/ 10
Friendly staff, cozy place, so clean, varied breakfast menu choices, strategic.
S***i
10,0
/ 10
We had a wonderful stay at Episode! The services were absolutely top-notch, but what really stood out to us was how they went above and beyond to make our stay special. We had a special request to create some mirror art for our daughter’s birthday, and the hotel staff took it to heart. They not only listened to our request but also executed it beautifully, making her birthday truly memorable.
Additionally, we would like to mention the amazing woman who worked at the kids' club during our stay (unfortunately, we forgot to ask her name). She provided the best service and truly knew how to connect with and treat our daughter with care and kindness.
Highly recommend this place for anyone looking for excellent service and memorable experiences!
Finka
9,7
/ 10
Superb! Literally exceeds my expectations in all aspects, from the service, room, amenities, and the food is top notch.
In the Area
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Jl. Gading Serpong Boulevard Barat Blok S 6 - 7
Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Episode Gading Serpong
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Per room per night (excl. taxes & fees)
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What's around Episode Gading Serpong
Jl. Gading Serpong Boulevard Barat Blok S 6 - 7
Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810
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Discover More About Episode Gading Serpong
Location
Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong.
About Episode Gading Serpong
From business event to corporate gathering, Episode Gading Serpong provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Episode Gading Serpong, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Episode Gading Serpong exclusively for you.
Episode Gading Serpong is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Episode Gading Serpong.
All facilities in Episode Gading Serpong
Swimming Pool
Fitness Center
Functional Hall
Common Space
Lobby
Hotel Services
- Bellhop
- Concierge
- Doorman
- Early Check-in
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Multilingual staff
Public Facilities
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Room service
- Safety deposit box
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
Nearby Facilities
- ATM/Banking
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
Business Facilities
- Business center
- Business facilities
- Conference room
- Meeting facilities
- Projector
Things to Do
- Fitness center
- Health club
- Massage
- Outdoor pool
- Spa
Food and Drinks
- Bar
- Breakfast
- Buffet breakfast
Transportation
- Secure parking
- Valet parking (surcharge)
Accessibilty
- Accessible bathroom
- Accessible parking
Family-friendly Facilities
- Children pool
Sports and Recreations
- Fitness center
Kids and Pets
- CRIBS
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Episode Gading Serpong
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.
Facility
Gym, Lobby, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-2-2024 to 31-5-2025.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Episode Gading Serpong | 320 |
Number of floors in Episode Gading Serpong | 28 |
Another facilities in Episode Gading Serpong | Bellhop, Concierge, Doorman, Early Check-in, Front desk |
Frequently asked question in Episode Gading Serpong
What are available facilities at Episode Gading Serpong?
There are top facilites at Episode Gading Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Episode Gading Serpong?
The standard check-in time at Episode Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Episode Gading Serpong provide breakfast?
Yes, Episode Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Episode Gading Serpong?
Episode Gading Serpong is a 4.0-star hotel.
How many floors does Episode Gading Serpong have?
Episode Gading Serpong has 28 floors.
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More Reviews from Other Guests in Episode Gading Serpong
Traveloka (1.465)
Other sources (34)
9,2
Exceptional
From 1.465 reviews
Provided by travelers on
Cleanliness
9,3
Room Comfort
9,3
Meal
9,0
Location
9,3
Service and Facilites
9,3
People often mention about Episode Gading Serpong
All
Staff Friendliness (177)
Ambiance (170)
Bedroom (161)
Taste (149)
Variety (147)
Bathroom (142)
Room Space (139)
Family Friendly (133)
Accessibility (130)
Hotel Area (130)
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Traveler Reviews Episode Gading Serpong
Number of reviews per page
20
40
Customer reviews
Y***y
Leisure
10,0
/10
Reviewed 3 day(s) ago
The check-in & check-out process was fast, the staff were friendly, my first experience staying here, the room was comfortable and clean.
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Rohmah
Staycation
8,4
/10
Reviewed 4 day(s) ago
When I wanted to check in, I made a mistake because I had to go up to the 13th floor. Then, the staff didn't give me clear directions downstairs. As a result, I got lost. Furthermore, the hotel was quiet, so it was a bit creepy because there were no clear directions on each floor. The breakfast was quite good, although there wasn't much variety.
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Accommodation's Reply
18 Sep 2025
Dear Ms. Rohmah, Thank you for taking the time to review your experience at Episode Gading Serpong. We greatly appreciate your feedback. We apologize for any inconvenience you experienced during check-in, particularly due to the lack of clear guidance from our staff. We will immediately review our check-in procedures to make them more understandable and ensure that staff can provide clearer information to guests. We are also pleased to hear that you enjoyed our breakfast, although the variety we offered did not fully meet your expectations. We will continue to strive to improve the quality and variety of our menu in the future. Once again, thank you for your feedback. We look forward to welcoming you back to Episode Gading Serpong and providing you with an even better experience. Best regards, Muhamad Viktor a sin. General Manager
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Y***e
Leisure
9,7
/10
Reviewed 2 week(s) ago
In fact, I was very satisfied with the room, both in terms of service and cleanliness. I'd like to recommend improving the cleanliness of the restaurant and food, as well as the variety of dishes, for breakfast. The food was already delicious.
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1 people find it helpful
Accommodation's Reply
13 Sep 2025
Dear Sir/Madam, Thank you for your review! We are very happy to hear that you were satisfied with our service and the cleanliness of our rooms. Your feedback regarding the cleanliness of the restaurant and the variety of breakfast items is greatly appreciated. We will immediately review and strive to improve the quality and variety of our breakfast menu for the comfort of our guests. Thank you for your attention and support. We look forward to welcoming you back to Episode Gading Serpong! Best regards, Muhamad Viktor a sin. General Manager
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H***y
Business
9,4
/10
Reviewed 2 week(s) ago
The room is comfortable, clean and according to its function, the food has a lot of taste choices, it needs to be taste tested a little more for a 4 star hotel.
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Accommodation's Reply
13 Sep 2025
Dear Sir/Madam, Thank you very much for your review! We are very happy to hear that you were comfortable with our clean and comfortable room. We also appreciate your feedback regarding the variety and taste of the food. We will continue to strive to improve the quality of the food to meet your expected standards, and we hope to welcome you back soon! Best regards, Muhamad Viktor a sin. General Manager
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I***a
10,0
/10
Reviewed 2 week(s) ago
The hotel staff are all friendly, the breakfast is delicious and varied... the room is clean and the view from the room is also nice...☺️
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Accommodation's Reply
13 Sep 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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RA
Rah A. S. I.
10,0
/10
Reviewed 2 week(s) ago
The hotel is OK, except for the car parking and access between the parking lot and the lobby => confusing.
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Accommodation's Reply
13 Sep 2025
Dear Sir/Madam, Thank you for your review. We greatly appreciate your feedback regarding the parking area and access between the parking lot and the lobby. We will evaluate and improve the parking system to make it clearer and more convenient for guests. We hope your next experience will be more comfortable, and we look forward to welcoming you back to Episode Gading Serpong! Best regards, Muhamad Viktor a sin. General Manager
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Malik S.
9,4
/10
Reviewed 2 week(s) ago
As requested, simple decor and citylight 🥰 thank you for the Gading Serpong episode
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Accommodation's Reply
13 Sep 2025
Dear Mr. Malik S, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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r***i
Business
6,2
/10
Reviewed 2 week(s) ago
B only, the crew is slow to respond, the breakfast is B only, not in line with the room rate. Conclusion B only. A bit overpriced.
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Accommodation's Reply
13 Sep 2025
Dear Sir/Madam, Thank you for taking the time to review and share your experience at Episode Gading Serpong. We greatly appreciate any feedback that helps us improve our service. We apologize for any inconvenience you experienced regarding the unresponsiveness of our staff and the inadequate quality of our breakfast. We will immediately evaluate and improve these areas to ensure better guest comfort in the future. Regarding pricing, we strive to provide services and facilities that meet our standards. However, we will take note of your feedback for future consideration. We hope you will give us the opportunity to welcome you back and provide an even better experience on your next visit. Best regards, Muhamad Viktor a sin. General Manager
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Guest
10,0
/10
Reviewed 2 week(s) ago
Nice hotel, smells good, friendly staff, delicious food. Awesome
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Accommodation's Reply
07 Sep 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.
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aa
agus a.
10,0
/10
Reviewed 2 week(s) ago
Recommend, have stayed here many times
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1 people find it helpful
Accommodation's Reply
07 Sep 2025
Dear Mr. Agus, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.
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W***o
8,8
/10
Reviewed 3 week(s) ago
Parking access is too small, the direction of access is up
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Sir/Madam, Thank you for taking the time to review your stay with us. We apologize for any inconvenience you experienced regarding the limited access and the direction of the stairs. Your feedback is very important to us, and we will review it with the management team to consider improvements that can enhance the comfort and safety of our guests. We greatly appreciate your suggestions and look forward to welcoming you back for an even better experience in the future. Sincerely, Muhamad Viktor a sin. General Manager
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AR
Arief R. K.
Business
10,0
/10
Reviewed 3 week(s) ago
5 star service and facilities
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Accommodation's Reply
03 Sep 2025
Dear Mr. Arief, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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Y***g
Business
10,0
/10
Reviewed 3 week(s) ago
I booked a room for foreign guests, and they were quite happy and satisfied with their stay. Thank you.
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Accommodation's Reply
03 Sep 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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E***a
Business
10,0
/10
Reviewed 3 week(s) ago
Really pleasant stay in here. Got upgraded room, welcome surprised in a room, welcome cake. Staffs really friendly especially Nidya, Uchie and Jeje. Wow…unforgettable stay. Will surely comeback. Thanks Episode🫰🏻
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Accommodation's Reply
04 Sep 2025
Dear Valuable Guest,
Thank you for your great review of Hotel Episode Gading Serpong! We are glad that you enjoyed your stay with us especially the service from our staff and We hope to see you again very soon.
Sincerely,
Muhamad Viktor A Sin
General Manager
Oon S.
Staycation
9,7
/10
Reviewed 4 week(s) ago
This is our second stay here. Everything was enjoyable. The swimming pool is a bit small, making it less than ideal for swimming. Everything else is great.
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Accommodation's Reply
29 Aug 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.
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A***u
Staycation
10,0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly and really enjoyed staying here. The soundproof room makes you feel like you are resting peacefully without any disturbance.
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Accommodation's Reply
29 Aug 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.
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H***y
Staycation
9,7
/10
Reviewed 4 week(s) ago
Very friendly staff... The room is also very clean... The location also very strategic.
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Accommodation's Reply
29 Aug 2025
Dear Mr/s,
Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us especially the service from our staff and We hope to see you again very soon.
Sincerely,
Muhamad Viktor A Sin
General Manager
HK
Hendi K.
Business
9,7
/10
Reviewed 4 week(s) ago
A comfortable hotel for business trips. Recommended
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2 people find it helpful
Accommodation's Reply
23 Aug 2025
Dear Mr. Hendi, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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V***a
Leisure
8,8
/10
Reviewed 5 week(s) ago
Delicious food, spacious parking, comfy room, and located at the center of Gading Serpong
1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Mr/s
Thank you for your great review of Hotel Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon.
Sincerely,
Muhamad Viktor A Sin
General Manager
L***r
Leisure
8,2
/10
Reviewed 5 week(s) ago
The room is clean and the location in Gading Serpong is close to everywhere.
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Accommodation's Reply
18 Aug 2025
Dear Sir/Madam, Thank you for your positive review. We are pleased to know that you were satisfied with the cleanliness of our hotel and our strategic location in Gading Serpong. Guest satisfaction is our priority, and feedback like this means a lot to us. We look forward to welcoming you back to Episode Gading Serpong. Best regards, Muhamad Viktor a sin. General Manager
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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